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"Good in almost every respect except for the most critical element: the bed was rock hard and the pillows were uncomfortable and unsupportive. Consequently, I suffered from a very poor night's sleep. I've stayed here many times in the past but not particularly recently. So perhaps they've changed the matresses and bedding since I was last here, or I've been unlucky with this 4th floor room. Gym was useful. Breakfast is included and decent."

"Fantastic hotel"

"Very nice hotel , characterful , nice decor in room and public areas. We upgraded to a sea view/balcony room. Was excellent Haven’t tried the Chophouse Restaurant. The Lounge Bar had nice atmosphere with a DJ and many locals popping in for a pint , although the staff were very friendly the service was slow. Will stay again the night before a ferry crossing"

"Nice location, nice place. We definitely want to come back"

"Excellent night’s stay. Room spacious and comfortable. Enjoyed spa facilities in the morning. Good choice of breakfast options - liked the new buffet. Staff friendly and helpful. We stay at the Imperial quite frequently and love the location and sea view."

"Two nice bars, and most days wonderful musician / dancers on stage in the ballroom . Regular events are free to those staying in hotel."

"Room was ok. * Could have been cleaner (cobwebs on the light shades) * No bottled water in the room. * Only two teabags / no biscuits (like other hotels) Breakfast was ok * Buffet service - limited selection / machine coffee Desk staff - friendly and helpful"

"Everything was 5 stars "

"Generally the standard of hygiene could be improved dramatically , just very dusty and dirty in certain areas. They just need to hoover the carpet more. We had a blocked sink and the water wasn’t very warm despite setting to maximum. I understand other guests had similar issues. Positives were - very friendly staff, comfy bed and oreo snacks were nice"