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Waldorf Astoria Beverly Hills

5.0 star property
Luxury spa hotel near Rodeo Drive
your current months are May, 2024 and June, 2024.
May 2024
June 2024

Waldorf Astoria Beverly Hills

Photo gallery for Waldorf Astoria Beverly Hills

Villa, 1 King Bed, Non Smoking (Suite) | Bathroom
Presidential Suite, 1 King Bed, Non Smoking | Balcony view
View from property
Premium bedding, minibar, in-room safe, desk
Presidential Suite, 1 King Bed, Non Smoking | Living area

Overview of Waldorf Astoria Beverly Hills

Reviews
9.2

Wonderful

Popular amenities

  • Pool
  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • Parking availableParking availableParking available
The price is AU$1,568
Price available on 27/4/2024

Explore the area

Map
9850 Wilshire Boulevard, Beverly Hills, CA, 90210
  • Popular LocationRodeo Drive11 min walk
  • Popular LocationWestfield Century City15 min walk
  • Popular LocationUniversity of California, Los Angeles4 min drive
  • AirportLos Angeles, CA (LAX-Los Angeles Intl.)33 min drive
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Room options

View all photos for Suite, 1 King Bed, Accessible (Hearing, Hollywood)

Flat-screen TV, DVD player, iPod dock, MP3 dock

Suite, 1 King Bed, Accessible (Hearing, Hollywood)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 85 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Beverly Hills, Hearing)

Exterior

Suite, 1 King Bed, Accessible (Beverly Hills, Hearing)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 85 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible, Corner (Hearing, Deluxe)

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Accessible, Corner (Hearing, Deluxe)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible (Hearing)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Hearing)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Accessible (Hearing)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Beverly Hills, Hearing)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Accessible (Beverly Hills, Hearing)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 75 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Non Smoking

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner (Deluxe)

Flat-screen TV, DVD player, iPod dock, MP3 dock

Junior Suite, 1 King Bed, Corner (Deluxe)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 72 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Corner (Superior)

Junior Suite, 1 King Bed, Corner (Superior) | View from room

Junior Suite, 1 King Bed, Corner (Superior)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 72 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (BEVERLY HILLS)

Premium bedding, minibar, in-room safe, desk

Room, 2 Queen Beds, Non Smoking (BEVERLY HILLS)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 57 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Queen Beds, Non Smoking

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony (BEVERLY HILLS)

Room, 1 King Bed, Non Smoking, Balcony (BEVERLY HILLS)

Room, 1 King Bed, Non Smoking, Balcony (BEVERLY HILLS)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking | View from room

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 299 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 King Bed, Non Smoking (Suite)

Villa, 1 King Bed, Non Smoking (Suite) | Living area

Villa, 1 King Bed, Non Smoking (Suite)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 252 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (GOVERNOR)

Suite, 1 King Bed, Non Smoking (GOVERNOR) | Living area

Suite, 1 King Bed, Non Smoking (GOVERNOR)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 165 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking (HOLLYWOOD)

Flat-screen TV, DVD player, iPod dock, MP3 dock

Deluxe Suite, 1 King Bed, Non Smoking (HOLLYWOOD)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 101.9 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (BEVERLY HILLS)

Exterior

Suite, 1 King Bed, Non Smoking (BEVERLY HILLS)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Mobility & Hearing)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Accessible (Mobility & Hearing)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 60 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 60 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking (Waldorf)

Suite, 1 King Bed, Non Smoking (Waldorf) | View from room

Suite, 1 King Bed, Non Smoking (Waldorf)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 117 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Accessible

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Queen Beds, Accessible

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Accessible

Deluxe Room, 2 Queen Beds, Accessible

Deluxe Room, 2 Queen Beds, Accessible

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Terrace

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Terrace

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Hollywood)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Accessible, Bathtub (Hollywood)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Corner Suite, Mobility Accessible with Bathtub

Premium bedding, minibar, in-room safe, desk

Superior Corner Suite, Mobility Accessible with Bathtub

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 72 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Close to Museum of Tolerance

Exterior

Beverly Wilshire - Beverly Hills, A Four Seasons Hotel

Beverly Hills
Pool
Hot tub
Spa
Pet-friendly
9.2 out of 10, Wonderful, (982)
The price is AU$1,661
per night
24 May - 25 May
Beverly Wilshire - Beverly Hills, A Four Seasons Hotel

About the area

Beverly Hills

Located in Beverly Hills, Waldorf Astoria Beverly Hills is in the city centre. Petersen Automotive Museum and Los Angeles County Museum of Art are cultural highlights, and travellers looking to shop may want to visit Rodeo Drive and Sunset Strip. Check out an event or a game at Hollywood Bowl, and consider making time for Hollywood Walk of Fame, a top attraction not to be missed.
Visit our Beverly Hills travel guideOpens in a new window

What's nearby

  • Rodeo Drive - 11 min walk
  • Los Angeles Country Club - 12 min walk
  • Westfield Century City - 15 min walk
  • University of California, Los Angeles - 4 min drive
  • Ronald Reagan UCLA Medical Center - 6 min drive

Getting around

  • Westwood/Rancho Park Station - 6 min drive
  • Glendale Transportation Center - 18 min drive
  • Los Angeles Intl. (LAX) - 34 min drive

Restaurants

  • Lobby Lounge - 6 min walk
  • Starbucks - 2 min walk
  • Go Greek Yogurt - 8 min walk
  • The Rooftop by JG - 1 min walk
  • Crustacean - 7 min walk

About this property

Waldorf Astoria Beverly Hills

Luxury hotel near Rodeo Drive
Located close to Westfield Century City, Waldorf Astoria Beverly Hills provides a rooftop terrace, shopping on-site and a coffee shop/cafe. Treat yourself to a massage, a facial or a body treatment at La Prairie, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and French cuisine. In addition to a garden and a hair salon, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool with cabanas and sunloungers
  • Full breakfast (surcharge), a free local area shuttle and bike hire
  • Valet parking (surcharge), a local area shuttle and an electric car charging station
  • Babysitting (surcharge), a front desk safe and multilingual staff
Room features
All 170 rooms offer comforts, such as premium bedding and furnished balconies, as well as perks, such as laptop-compatible safes and laptop-friendly workspaces.
More amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • Flat-screen TVs with premium channels and DVD players
  • Fridges, free infant beds and heating

Awards and affiliations

Waldorf Astoria Beverly Hills is listed in the 2021 Travel + Leisure 500.

Languages

Arabic, English, Farsi, French, German, Italian, Japanese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 3 mi
  • Area shuttle
  • Secured, covered valet parking on site (USD 70 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: USD 10 to 50 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Jean-Georges
  • Rooftop Bar

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Free area shuttle
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (67,813 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Ballroom
  • Building
  • Built in 2017
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

Outdoor space

  • Furnished balcony

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 200 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 45 lb per pet
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.00 per day.
Free cots are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately USD 10 to 50 per person
  • Valet parking fee: USD 70 per day (in/out privileges)
  • Pet fee: USD 200 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Waldorf Astoria Beverly Hills Hotel
Waldorf Astoria
Waldorf Astoria Beverly Hills Hotel
Waldorf Astoria Beverly Hills Beverly Hills
Waldorf Astoria Beverly Hills Hotel Beverly Hills

Frequently asked questions

Does Waldorf Astoria Beverly Hills have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Waldorf Astoria Beverly Hills?

As of 25 Apr 2024, prices found for a 1-night stay for 2 adults at Waldorf Astoria Beverly Hills on 27 Apr 2024 start from AU$1,568.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Waldorf Astoria Beverly Hills pet-friendly?

Yes, this property allows dogs with a maximum weight of up to 45 lb per pet. There's a fee of USD 200 per pet, per stay. Service animals are exempt from fees.

How much is parking at Waldorf Astoria Beverly Hills?

Valet parking is available for USD 70 per day.

What time is check-in at Waldorf Astoria Beverly Hills?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Waldorf Astoria Beverly Hills?

Checkout is at noon.

Where is Waldorf Astoria Beverly Hills located?

Located in the heart of Beverly Hills, this luxury hotel is within 1 mile (2 km) of Westfield Century City and Rodeo Drive. University of California, Los Angeles and Sunset Strip are also within 3 miles (5 km).

Waldorf Astoria Beverly Hills Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 199 out of 245 reviews" "
Rating 8 - Good. 18 out of 245 reviews" "
Rating 6 - Okay. 10 out of 245 reviews" "
Rating 4 - Poor. 8 out of 245 reviews" "
Rating 2 - Terrible. 10 out of 245 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Alessia

Stayed 4 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so Beautiful and clean. Amazing food. Amazing service. Will definitely stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
lovin it
Stayed 4 nights in Feb 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Comfortable beds and beautiful rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

wang

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is so good
Stayed 3 nights in Feb 2024

4/10 Poor

Mandeep

Travelled with family
Disliked: Staff & service, amenities
We stayed here for 3 nights. The first 2 nights, we had intermittent sleep because of a loud buzzing noise that would wake us up repeatedly atleast 3 dozen times and the noise would stay on for sometimes 15 minutes. After the first night we let the front desk know and they sent engineers up and they spent 30 minutes trying to fix the noise at 10pm. They said it was fixed, but then an hour later is started again and we didn’t sleep that night either. On the 3rd night they gave us a new room and the manager didn’t once apologize for offer anything for the 2 nights of missed sleep. We are platinum members and have never had service this horrible at a Waldorf property. We usually feel like we are royalty but this property made us feel like we were staying at a Best Western. The front desk does not pick up the phone either. The phone would ring for 5-6 minutes plus with no success. The iPad in the room didn’t work either which is where the in room menu is. It’s a long list of issues for a 5 star property. It’s unfortunate.
Stayed 3 nights in Feb 2024

2/10 Terrible

Nichole

Stayed 1 night in Jan 2024

2/10 Terrible

Nichole

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have stayed at this hotel routinely since it opened about ten years ago. I will never stay here again. I had issues before I arrived. During previous stays we got a suite with a rollaway. Then suddenly due to fire codes we can no longer have a rollaway in a suite, so during this trip we get a double queen room and request a rollaway as advertised as being available when we prepaid on Expedia. I message the hotel the day of our arrival and suddenly we cannot have a rollaway in a double queen due to fire safety but we can have it in the suite we were previously told we could not. Mind you all of these conversations are saved in the app chat with the hotel over the years. We arrive and pay the incidental fee for the two nights. The next day capital 1 is notifying me Waldorf is attempting to charge my card, I then get a text from woman Victoria stating I needed to pay another incidental fee for 400. Mind you we already had paid. We ordered room service and did not receive what we ordered. It took almost an hour for my son to receive the corrected order. I have never in my life received since sub par service, especially for what we paid. I don’t want an apology from this hotel and I certainly don’t want a generic response from this hotel asking me to call or email them about what happened. If the hotel and property manager Maykel are truly remorseful about what happened then refund us for our stay. This was by far and honestly the worst birthday trip I have experienced.
Stayed 1 night in Jan 2024

10/10 Excellent

Leora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

General hotel information

Reasons to Book
Beautiful Rooms & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0