Outdoor pool, open 6:00 AM to 6:00 PM, pool loungers

Reviews of Mondrian Los Angeles

4.5 out of 5
Mondrian Los Angeles
8440 W Sunset Blvd, West Hollywood, CA

Reviews

7.6

Good

Rating 10 - Excellent. 331 out of 722 reviews" "
Rating 8 - Good. 132 out of 722 reviews" "
Rating 6 - Okay. 100 out of 722 reviews" "
Rating 4 - Poor. 83 out of 722 reviews" "
Rating 2 - Terrible. 76 out of 722 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Salvatore Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 13 Mar 2024
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian Los Angeles, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 Excellent

Ciaran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Studio suites are real nice, big windows, great views.
Stayed 2 nights in Mar 2024
Response from Front Office Manager on 4 Mar 2024
Thank you for choosing to stay with us. We are thrilled to hear you enjoyed your stay with us. We appreciate you taking time out to write us a review. We hope to have you back soon. Have a wonderful week, and safe travels.

8/10 Good

Gien K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 3 Mar 2024
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian Los Angeles, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely fantastic professional . My fiance and I absolutely loved the place and its location was great. Most definitely will consider them on our next trip to west LA.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 7 Mar 2024
Thank you so much for choosing to stay with us. We are thrilled to hear you enjoyed your time with us. We are happy to hear you are considering us for your next la trip. We hope to have you back. Have a wonderful week, and safe travels.

2/10 Terrible

Yukiko

Stayed 2 nights in Feb 2024
Response from Aaron Peaslee - Hotel Manager on 27 Mar 2024
Hello Yukiko. I apologize that your stay did not meet your expectations. Please let me know if you return and I will do my best to make this up to you.

10/10 Excellent

Jose

Stayed 1 night in Feb 2024
Response from Aaron Peaslee - Hotel Manager on 27 Mar 2024
Thank you so much for leaving a review!

10/10 Excellent

Jose

Stayed 4 nights in Feb 2024
Response from Aaron Peaslee - Hotel Manager on 27 Mar 2024
We are glad you enjoyed your visit. See you soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
N
Stayed 1 night in Feb 2024
Response from Front Office Manager on 16 Feb 2024
Thank you for choosing to stay with us. We are happy to hear you enjoyed your time with us. We appreciate you taking the time to write us a review as well. We hope to have you back soon. Safe travels, and have a wonderful weekend.

4/10 Poor

Tavia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was beautiful but I had the Do Not Disturb sign on my door and when I came back around 5pm, the maid was in my room cleaning. I felt completely violated and shocked because I left a lot of valuables out. She told me she didn’t speak English and continued to clean as we asked her to leave. She then left all of our trash and our floors soaking wet so I am not sure what her intentions of going in were. She then went on the elevator and didnt even clean any rooms next to us. Super sketchy which is sad because I love the Mondrian but that was too much for my liking
Stayed 3 nights in Feb 2024
Response from Front Office Manager on 16 Feb 2024
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately.We hope that you will give us the opportunity to welcome you again soon.

10/10 Excellent

Taylor Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was huge and pool area was exceptional.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 1 Feb 2024
Thank you for choosing to stay with us. We are thrilled to hear you enjoyed your time with us. We appreciate you taking the time to write a review. It is greatly appreciated. We look forward to welcoming you back. Until then, have a great weekend, and safe travels.

10/10 Excellent

Daniella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 3 nights and we're very pleased with this hotel! It is situated in a good area although you need to either drive or walk a long distance to get to different popular locations. Very clean pool area and cafe/restaurant with excellent service. Perfect trendy and boutique hotel for a girls trip! Would definitely stay here again!
Stayed 3 nights in Jan 2024
Response from Front Office Manager on 31 Jan 2024
Thank you for choosing to stay with us. We are happy you enjoyed your stay with us. We appreciate you taking the time to write us a review. Your feedback is well received. We look forward to welcoming you back. Have a great week and safe travels.

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and safe hotel with friendly staff
Stayed 1 night in Jan 2024
Response from Front Office Manager on 27 Jan 2024
Thank you for choosing to stay with us. We are delighted to hear you enjoyed your time with us. We appreciate you taking time to write us a review. We look forward to welcoming you back. Have a great upcoming week.

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was GIANORMOUS. Check in process was incredible and the guy who checked us in was extremely friendly! Would highly recommend to anyone staying in West Hollywood!
Stayed 5 nights in Jan 2024
Response from Front Office Manager on 24 Jan 2024
Thank you for choosing to stay with us. We are thrilled to hear you enjoyed your time with us. We also appreciate your time in writing us a review. We look forward to welcoming you back. Have a wonderful week, and safe travels.

10/10 Excellent

sogol

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Aaron Peaslee - Hotel Manager on 27 Mar 2024
Thank you for the five out five! We are excited you enjoyed your visit. Please come back soon.

10/10 Excellent

Elvis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Response from Front Office Manager on 24 Jan 2024
Thank you for choosing to stay with us. We are thrilled to hear you enjoyed your time with us. We also appreciate your time in writing us a review. We look forward to welcoming you back. Have a wonderful week, and safe travels.

8/10 Good

Arpine, Hastings on Hudson

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Front Office Manager on 5 Feb 2024
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian Los Angeles, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 Excellent

Laury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a fun time!
Stayed 4 nights in Dec 2023
Response from Front Office Manager on 16 Jan 2024
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian Los Angeles, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

2/10 Terrible

Alllison

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Dec 2023
Response from Front Office Manager on 16 Jan 2024
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 Excellent

CHARLIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Manager on 16 Jan 2024
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian Los Angeles, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 Excellent

Arpine, Hastings on Hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a great resturant and hotel sky bar that was some place. My room and my son's were the niecest rooms we've ever stayed in. The front desk staff were friendly andnvery helpful!!!
Stayed 5 nights in Jan 2024
Response from Front Office Manager on 11 Jan 2024
Thank you for choosing to stay with us. We are delighted to hear you enjoyed your time with us. We appreciate you taking the time to write us a review. This is our best way of understanding the guest experience. We look forward to welcoming you back. Have a wonderful weekend, and safe travels.

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome service and facilities.
Stayed 3 nights in Jan 2024
Response from Front Office Manager on 10 Jan 2024
Thank you for choosing to stay with us. We are so happy to hear you enjoyed your stay. We appreciate you taking the time to write a review. Its our best way to understand the guest experience. We look forward to welcoming you back. Have a great week, and safe travels.

6/10 Okay

Ryan

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on 9 Jan 2024
Thank you for choosing to stay with us. We hope you enjoyed your stay with us. We appreciate you taking the time to write us a review. We use these to better understand our guest experience. Have a great week, and we look forward to welcoming you back.

10/10 Excellent

Jasmine

Stayed 2 nights in Dec 2023
Response from Front Office Manager on 28 Dec 2023
Thank you for choosing to stay with us. We are so glad to hear you enjoyed your stay. We appreciate you taking the time to give us a review. We look forward to seeing you again. Happy holidays and take care.

10/10 Excellent

ALICIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAY thanks to TIM at FRONT DESK
Great location in West Hollywood minutes from Chateau Marmont and the former Standard Hotel. Checked in late and was given a lovely suite - Thanks TIM! Fresh, comfortable and modern. Quiet in front of building NOT near SkyBar. Had a great breakfast poolside THANKS IZZI. Quiet mornings - fun nights. Highly recommended.
Stayed 2 nights in Dec 2023
Response from Front Office Manager on 28 Dec 2023
Thank you for choosing to stay with us. We are so glad to hear you enjoyed your stay. We appreciate you taking the time to give us a review. We look forward to seeing you again. Happy holidays and take care.

10/10 Excellent

Ryan

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on 20 Dec 2023
Thank you for staying with us. We hoped you enjoyed your stay, and we look forward to welcoming you back soon. Happy holidays!

10/10 Excellent

David

Stayed 2 nights in Dec 2023
Response from Front Office Manager on 20 Dec 2023
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian Los Angeles, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon! Happy Holidays

2/10 Terrible

Isidro

Stayed 1 night in Dec 2023
Response from Front Office Manager on 9 Jan 2024
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately.We hope that you will give us the opportunity to welcome you again soon.

10/10 Excellent

Ryan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on 12 Dec 2023
Thank you for choosing to stay with us. We are happy to hear you enjoyed your time with us. We appreciate the time you took to write us a review. It is always helpful to hear from our guests directly. Thanks again, and we look forward to welcoming you back. Have a great week.

6/10 Okay

Enas

Response from Front Office Manager on 13 Feb 2024
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Forgot a bag in the car, front desk in ballet was so accommodating by the street to our room. Friendly staff delicious room service.
Stayed 1 night in Dec 2023
Response from Front Office Manager on 8 Dec 2023
Thank you for choosing to stay with us. We are so happy to hear you enjoyed your time with us. We cant wait to have you back. Have a wonderful weekend.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Business travel would be a NO
This hotel feels outdated and expensive. If you're here for business and plan to spend time in your room, I'd suggest seeking another place. The wallpaper is peeling off, there's black mold in the air conditioning, and at checkout, the manager didn't even inquire about my stay—just my room number. I won't return and wouldn't recommend it unless you won't be spending much time in the room. Plus, the parking fee of $65 is exorbitant. Overall, I fail to see the value or attractiveness of this hotel for business travelers.
Stayed 1 night in Nov 2023
Response from Front Office Manager on 8 Dec 2023
Thank you for choosing to stay with us. We are sorry to hear your stay was not what you were expecting. I have read over your review, and passed it along to the necessary departments for us to rectify those issues. We do hope you give us another try to give you a great hotel experience. Have a wonderful weekend, and safe travels.

6/10 Okay

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 7 nights in Nov 2023
Response from Front Office Manager on 21 Dec 2023
Thank you for choosing to stay with us. We hoped you enjoyed your time with us. We value and appreciate you taking the time to give us a review. This is our best way of understanding the guest experience. We look forward to welcoming you back in the new year. Happy holidays and safe travels.

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Office Manager on 8 Dec 2023
Thank you for choosing to stay with us. We are so pleased to hear that you enjoyed your stay. We appreciate you taking the time to write us a review as well. Have a wonderful weekend.

10/10 Excellent

Tercel

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is classy, fun, and has excellent staff.
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 28 Nov 2023
Thank you for choosing to stay with us. We are delighted to hear you enjoyed your stay. We appreciate the time you took to write us a review. It allows us a better understanding of the guest experience. We look forward to welcoming you back. Have a great week.

6/10 Okay

Jesse

Travelled with group
Liked: Staff & service, amenities
I have stayed here before it was about 7 years ago. It’s in a very convenient location and the staff are friendly. I did notice that the property is looking quite tired now. Definitely due for an update. A lot of guests smoking on their balcony rooms regular tobacco and marijuana which isn’t allowed that definitely needs to be better monitored. Also there use to be a restaurant downstairs that was a little more casual and not a dance party every single night and you could get a quick bite to eat.
Stayed 10 nights in Nov 2023
Response from Front Office Manager on 15 Nov 2023
Thank you for choosing to stay with us while in the area. We appreciate the feedback you have provided. We will be sure to look into the issues you have brought to our attention. We look forward to welcoming you back. Have a wonderful week, and safe travels.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
great location ,clean ,modern ,nice staff,great pool!
Stayed 2 nights in Nov 2023
Response from Front Office Manager on 21 Nov 2023
Thank you for staying with us. We appreciate you for taking the time to write us a review as well. So happy you enjoyed your stay. We look forward to welcoming you back. Have a wonderful holiday week, and safe travels.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office Manager on 14 Nov 2023
Thank you for choosing to stay with us. We are delighted to hear you enjoyed the time with us. We thank you for taking the time to write us review. We look forward to welcoming you back soon. Have a great week, and safe travels.

4/10 Poor

Jamie

Stayed 4 nights in Nov 2023
Response from Front Office Manager on 8 Dec 2023
Thank you for staying with us. We are sorry to hear you did not enjoy your stay. We do our best to give each and every guest a wonderful experience. Hopefully next time, we will exceed your expectations. Have a terrific weekend.

10/10 Excellent

Maeve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was cleaned every days. The amenities were very good.
Stayed 4 nights in Nov 2023
Response from Front Office Manager on 15 Nov 2023
Thank you for choosing to stay with us. We are happy to hear you enjoyed your experience with us. We look forward to welcoming you back. Have a great week, and safe travels.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
My room was upgraded free. It was a nice touch. my first experience at the Mondrin and it won't be my last.
Stayed 3 nights in Oct 2023
Response from Front Office Manager on 8 Nov 2023
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian LA, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 Excellent

George De Leon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff, awesome hotel, very clean and close to everything!!!
Stayed 3 nights in Nov 2023
Response from Front Office Manager on 8 Nov 2023
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian LA, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

2/10 Terrible

Joshua

Stayed 1 night in Nov 2023
Response from Front Office Manager on 3 Nov 2023
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 Excellent

ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time always at this property for Halloween festivities at the Skybar. I like the Restuarant Casa Madera.
Stayed 1 night in Oct 2023
Response from Front Office Manager on 2 Nov 2023
Thank you for staying with us. We are happy to hear you enjoyed yourself during the stay. We hope to see you again soon. Have a great weekend.

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great vibe
Stayed 3 nights in Oct 2023
Response from Front Office Manager on 1 Nov 2023
Thank you for staying with us. We are so delighted to hear you enjoyed your stay with us. We appreciate you taking time to write us a review. Its always a great way for us to understand the guest experience. We look forward to welcoming you back soon. Have a wonderful week.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great here!
Stayed 1 night in Oct 2023
Response from Front Office Manager on 31 Oct 2023
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian LA, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 Excellent

Amie

Liked: Cleanliness, property conditions & facilities, room comfort
A beautiful place to stay but...
It was a really beautiful hotel, everything was comfortable, clean and generally just a lovely place to be, that is until you actually need help from the staff. My friend left a jacket at reception for me which I forgot to collect on check out, I rang up the next day and was transferred from reception to security who were very rude, uninterested and told me to call back to reception because they had something else to do, the second time of calling I was transferred to concierge where the lady was clearly laughing at something else down the phone and wrote my number down wrong, Eventually I drove back to the hotel and face to face they were very helpful. It's a shame for such a lovely hotel, the staff perhaps need a little more training or maturity.
Stayed 2 nights in Oct 2023
Response from Front Office Manager on 26 Oct 2023
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! We do apologize for the issues you had to deal with in calling into the hotel for your jacket. I will be speaking with the necessary staff to address your concerts. To us, comfort and service are just the beginning. At Mondrian LA, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Front Office Manager on 21 Oct 2023
Thank you for choosing to stay with us at Mondrian Los Angeles, and taking the time to provide us with your feedback.We are thrilled to hear that you enjoyed your visit! To us, comfort and service are just the beginning. At Mondrian LA, we strive to curate memorable moments and create destinations at each of our properties. You taking the time to share your experience means a lot to me and the rest of the team, and we look forward to welcoming you back soon!

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Front Office Manager on 21 Oct 2023
Thank you so much for choosing to stay with us. We are thrilled to hear you enjoyed your stay. We appreciate you taking time to write us a review. It gives us a better understanding of the guest experience. We look forward to welcoming you back. Have an amazing weekend.

4/10 Poor

Jala

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had bed bugs, they were not swift in helping us get out of our room with any urgency whatsoever. After 6 hrs later we were moved down the hallway to a different room. We were offered a drinks for our troubles and were told our room would be credited to which when we checked out it was not and they added and extra $509 to the room with no explaining or did they ever respond to my emails. Don’t stay here! This place is old dingy and has bed bugs.
Response from Front Office Manager on 20 Oct 2023
Thank you for staying with us. I do apologize for your experience while you were with us. We did check the room with a service, and there were no bed bugs in the room. They were mosquitos in the room. The charge was for the taxes and parking, along with items that were consumed in the room. We did complimentary upgrade you 2 room types. Again, I do apologize for the issues during your stay.

8/10 Good

marcia, dorchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was modern, close to sights, Didn't use all of the amenities/ was not in the hotel most of the time
Stayed 5 nights in Oct 2023
Response from Front Office Manager on 18 Oct 2023
Thank you for choosing to stay with us. We are happy that you took the time to write us a review. It is very much appreciated. We hope you can come back and stay with us and experience more of the hotel, and our amenities. Safe travels, and have a wonderful week.