Check in was horrible, I had paid for room in full before arriving. 1 person in my party had not arrived to check in with me so I asked if we could check him in when he arrived. They proceeded to state that, that was not possible. I had crutches and was unable to reach my room through elevator, my guests made sure to let them know I had crutches and they proceeded to tell me that I only had to go up a few set of stairs. Check in should not take more than 20minutes to do especially if the room was paid for already! I understand needing every guests ID for security purposes but if I’m allowed to check in until 3am as they stated I should be able to come downstairs and check in my 3rd guest if they’re still not in the vicinity. Very unprofessional and not handicap friendly AT ALL!!!!!