Standard Single Room
Check availability

Reviews of Garey Motel

2.5 out of 5
Garey Motel
963 N Garey Ave, Pomona, CA

Reviews

7.0

Good

Rating 10 - Excellent. 76 out of 216 reviews" "
Rating 8 - Good. 52 out of 216 reviews" "
Rating 6 - Okay. 23 out of 216 reviews" "
Rating 4 - Poor. 16 out of 216 reviews" "
Rating 2 - Terrible. 49 out of 216 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Gary

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kelley

Liked: Cleanliness, staff & service
Cheap one nighter. Not bad for the price 👌
Stayed 1 night in Apr 2024

4/10 Poor

anahi

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms smell like cigarettes. Sheets are dirty with hairs on bed, the area is loud and feels unsafe. I would recommend to have your own car since it doesn't feel to walk on feet in the area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Delores

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jay on 28 Mar 2024
Dear Guest,Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staffs.Thank youJay

6/10 Okay

Alma

Stayed 1 night in Dec 2023
Response from Jay on 29 Jan 2024
Dear Alma,Thank you for responding. We value responses received from valuable guest like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the futureRegards,Jay

8/10 Good

Alma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Nov 2023
Response from Jay on 28 Nov 2023
Dear Guest,Thank you for responding. We value responses received from valuable guests like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. Regards,Jay

8/10 Good

Eric

Liked: Staff & service
Disliked: Cleanliness
Wheelchair room for one night
Granted I got the hotel cheap you get what you pay for but the pillows were so nasty that I didn't even touch on the upside the bathroom was clean wheelchair accessibility in the room was perfect and the customer service staff was friendly
Stayed 1 night in Nov 2023
Response from Jay on 21 Nov 2023
Dear Guest,Thank you for responding. We value responses received from valuable guests like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk.Thank you!

4/10 Poor

Lance

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Crazy motel not so good area. Door clerk had salt and candles in front of door like some kind of witchcraft
Stayed 1 night in Nov 2023
Response from Jay on 13 Nov 2023
Hello dear guest,We are extremely sorry for the inconvenience caused when you stayed at our Motel. Right now it is time for Diwali in India; therefore, they put the candles and salt to bring positive wibes to the place. Please do not assume things if you are not sure.Thank you!

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, room comfort
Good service
Stayed 1 night in Oct 2023
Response from Jay on 19 Oct 2023
Dear Guest,Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staff.Thank youJay

6/10 Okay

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jay on 9 Oct 2023
Dear Guest,Thank you for responding. We value responses received from valuable guests like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. Regards,Jay

10/10 Excellent

Rodrigo

Stayed 1 night in Oct 2023
Response from Jay on 24 Oct 2023
Dear Guest,Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staff.Thank youJay

2/10 Terrible

Margarito

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty shower, towels and bedsheets. Phone number on drawer for drugs,
Stayed 1 night in Aug 2023
Response from Jay on 23 Aug 2023
Dear Guest,Thank you for responding. We value responses received from valuable guests like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk.We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the futureRegards,Jay

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, staff & service
They wouldn't let me stay for two nights very mean
Stayed 1 night in Jun 2023
Response from Manager on 1 July 2023
Dear Guest,Thank you for responding. We value responses received from valuable guest , and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied. We value and respect guest who abide by our motel policies and if for any reason if any of our guest create a situation where their behavior violate our policy we ask them to leave. We have the right to refuse service to anyone especially if the stay booked has been honored and guest wants to extend the stay. Regards,Manager

2/10 Terrible

Fred

Stayed 2 nights in Jun 2023
Response from Jay on 17 July 2023
Dear Guest,Thank you for responding. We value responses received from valuable guests like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the futureRegards,Jay

10/10 Excellent

Tina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at the front desk was kind, courteous and helpful. The area is a little noisy but convenient with a grocery store and restaurants nearby. Rooms are comfortable even though they are small. My room had everything I needed including a workspace, refrigerator and microwave.
Stayed 2 nights in Apr 2023
Response from Jay on 23 Apr 2023
Dear Guest,Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staff.Thank youJay

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
It was a last minute situation. Cletk was nice and professional. But the room was ok. Bathroom had some poo on the wall. In a couple places. Walls are thin. Could hear the couple next door arguing.
Stayed 1 night in Apr 2023
Response from Jay on 23 Apr 2023
Dear Guest,Thank you for responding. We value responses received from valuable guests like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the futureRegards,Jay

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Response from Jay on 17 Jan 2023
Dear Guest,Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staff. Thank youJay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Jay on 8 Jan 2023
Dear Guest,Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staff.Thank youJay

10/10 Excellent

Christine

Liked: Staff & service, amenities
Disliked: Cleanliness
Not really nice but it's a stay
Stayed 1 night in Dec 2022
Response from Jay on 31 Dec 2022
Dear Guest,Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staff. Thank youJay

8/10 Good

Jesus

Stayed 2 nights in Dec 2022
Response from Jay on 25 Dec 2022
Dear Guest,Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staff. Thank youJay

2/10 Terrible

Linda

Stayed 1 night in Dec 2022
Response from jay on 8 Jan 2023
Dear Guest,Thank you for responding. We value responses received from valuable guests like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the futureRegards,Jay

4/10 Poor

Kevin

Deplorably unclean
Sperm stains on the blanket, stains on the sheets, stains on the towels - deplorably unclean. People were screaming at each other and slamming doors all hours of the night.
Stayed 1 night in Oct 2022
Response from Jay on 31 Oct 2022
Dear Guest,We are extremely sorry for the inconvenience caused when you stayed at our Motel. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Jay

2/10 Terrible

Alyssa

Stayed 1 night in Oct 2022
Response from jay on 27 Oct 2022
Dear Guest,Thank you for responding. We value responses received from valuable guest like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the futureRegards,Jay

10/10 Excellent

Tanesha

Stayed 1 night in Oct 2022
Response from Jay on 26 Oct 2022
Dear Guest,Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staff.Thank you

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was so bad that at 3:00 am I had to leave the room and try to sleep in my car due to smell of cigars or possibly drugs inside the room wasn’t able to stay and had to leave and eventually miss my early morning appointment. I don’t know how on earth shall such a low quality hotel even be able to conduct business. Trace of cigaret burns were on bed sheets and also blanket.
Stayed 1 night in Oct 2022
Response from Jay on 23 Oct 2022
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Karen

Liked: Staff & service
Stayed 1 night in Oct 2022
Response from Jay on 17 Nov 2023
Thank you for your response

2/10 Terrible

Paul

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is the nasties motel I've ever been to. While the check in and staff made it easy, the room needs fixing and, most importantly, towels, sheets, and bedding need to be changed. The towels and sheets had stains and black marks; the blanket had holes in it, so did the towels. The room was so rundown that I couldn't wait to get out of it. The only reason I stayed was because I checked in very late and was exhausted from driving that day. Stay away, unless you're fine to sleep in a filthy room.
Stayed 1 night in Oct 2022
Response from Jay on 23 Oct 2022
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Dianna

Stayed 1 night in Oct 2022
Response from Jay on 23 Oct 2022
Dear Guest,Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staff.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Pomona
Front desk customer service was pleasant.
Stayed 1 night in Oct 2022
Response from Jay on 23 Oct 2022
Dear Guest,Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staff.

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from jay on 5 Oct 2022
Dear Guest,Thank you for responding. We value responses received from valuable guest like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the futureRegards,Jay

2/10 Terrible

Pedro

Stayed 1 night in Sep 2022
Response from Jay on 5 Oct 2022
Dear Guest,Thank you for responding. We value responses received from valuable guest like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the futureRegards,Jay

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Jay on 17 Sept 2022
Thank you for the positive response

6/10 Okay

Ricky

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Jay on 5 Sept 2022
Dear Guest,Thank you for responding. We value responses received from valuable guest like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the futureRegards,Jay

4/10 Poor

Carlton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only if you're trying to save a buck...
If you need a place to crash for the night, it will suffice.... BUT only if you don't mind the room smelling like smoke. Seriously stained comforter and bedding! An overall feeling of neglect! And definitely don't crash here for your girls birthday... if you want any loving at all!!! The bed was so gross, we slept on top of the blankets!!! The shower was at least functioning to wash off the overall feeling of ickiness
Stayed 1 night in Aug 2022
Response from Jay on 5 Sept 2022
Dear Guest,Thank you for responding. We value responses received from valuable guest like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the futureRegards,Jay

4/10 Poor

Marjorie

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Jay on 20 July 2022
Dear Guest, Thank you for responding. We value responses received from valuable guest like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the future Regards, Jay

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Jay on 17 Nov 2023
Dear Guest,Thank you for responding. We value responses received from valuable guest like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the futureRegards,Jay

2/10 Terrible

Zubir

Business traveller
Disliked: Staff & service
At check in they did not want to take my proof of id which was my passport at check in. They kept refusing to take it.
Stayed 1 night in Jun 2022
Response from Jay on 6 July 2022
Dear Guest, Thank you for responding. We value responses received from valuable guest like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the future Regards, Jay

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Jay on 12 June 2022
Dear Guest, Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staffs. Thank you Jay

4/10 Poor

Rayann

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled like cigarettes. Burn holes on blankets.Shower curtain had black smudges. Floor was disgusting.turned my feet black instantly.loud fighting outside in middle of the night. Microwave had food underneath it & Drug paraphernalia on top. TV had good channels and ac work ..
Stayed 1 night in May 2022
Response from Jay on 12 June 2022
Dear Guest, Thank you for responding. We value responses received from valuable guest like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the future Regards, Jay

2/10 Terrible

Carrie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here!
Stayed 1 night in May 2022
Response from Jay on 17 May 2022
Dear Guest, Thank you for responding. We value responses received from valuable guest like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the future Regards, Jay

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Jay on 11 May 2022
Thank you for the positive response

10/10 Excellent

Travell

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Jay on 7 May 2022
Dear Guest, Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staffs. Thank you Jay

2/10 Terrible

Joel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ive ever seen. Filthy from top to bottom, stains on pillows and blankets+burn holes. Water didn't get hot and there were tweakers fighting outside until the cops arrived at 2am. Do not stay here
Stayed 1 night in Apr 2022
Response from jay on 7 May 2022
Dear Guest, Thank you for responding. We value responses received from valuable guest like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the future Regards, Jay

8/10 Good

Travell

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Jay on 7 May 2022
Dear Guest, Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staffs. Thank you Jay

8/10 Good

Eric

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2022
Response from Jay on 7 May 2022
Dear Guest, Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staffs. Thank you Jay

6/10 Okay

Jesus

Stayed 1 night in Mar 2022
Response from Jay on 5 Apr 2022
Dear Guest, Thank you for responding. We value responses received from valuable guest like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the future Regards, Jay

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an excellent stay at the Garey Motel. The outside of property was very clean. The room itself was sparkling clean. Check in was fast and easy. The staff was friendly and helpful. I would recommend a stay at the Garey. I stayed on a Friday and Saturday night. So quiet. I had 2 wonderful nights sleep. I plan on staying there again soon.
Stayed 2 nights in Mar 2022
Response from Jay on 5 Apr 2022
Dear Guest, Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staffs. Thank you Jay

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and safe atmosphere... I would recommend that place to everyone!
Stayed 1 night in Mar 2022
Response from Jay on 5 Apr 2022
Dear Guest, Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staffs. Thank you Jay

2/10 Terrible

Shannon

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Seemed as is the place was a flop house. From the required $50 cash deposit (on a pre paid room), the drug deals going on in the parking lot, the nightly party’s and people outside talking loudly till 4 in the morning, to the random non guests knocking on doors looking for people. Did not expect to find a facility like this on Travelocity, I assumed they research the properties they represent.
Stayed 2 nights in Feb 2022
Response from Jay on 22 Feb 2022
Dear Guest, Thank you for responding. We value responses received from valuable guest like yourself, and strive to improve the quality of service we provide in the rooms as well as behind the desk. We are extremely sorry if you are not satisfied for any reason and assure you we shall work on our follies to provide better guest satisfaction in the future Regards, Jay

10/10 Excellent

Phillip

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Jay on 22 Feb 2022
Dear Guest, Thank you for your positive response regarding our cleanliness and quality of customer service provided by my well-trained staffs. Thank you Jay