Lobby

Reviews of Best Western Royal Palace Inn & Suites

2.5 out of 5
Best Western Royal Palace Inn & Suites
2528 S Sepulveda Blvd, Los Angeles, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 364 out of 1006 reviews" "
Rating 8 - Good. 368 out of 1006 reviews" "
Rating 6 - Okay. 154 out of 1006 reviews" "
Rating 4 - Poor. 71 out of 1006 reviews" "
Rating 2 - Terrible. 49 out of 1006 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Shambhavi

Liked: Cleanliness, staff & service, property conditions & facilities
Not very spacious parking area.
Stayed 1 night in Mar 2024
Response from Bw Team on 27 Mar 2024
Thank you, Shambhavi for staying with us and submitting your comment. We hope to see you again on your next journey to LA.

10/10 Excellent

Pankaj, San Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bw Team on 28 Mar 2024
Thank you, Pankaj for staying with us and submitting your perfect score. We love to see you back soon.

8/10 Good

zaira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was super small and tight for five people
Stayed 1 night in Mar 2024
Response from Bw Team on 26 Mar 2024
Thank you for staying with us and submitting your review. We have few rooms here with larger bathrooms. Hopefully you can stay in one of that rooms next time you visit LA.

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great with a separate room with a TV and terrace. Fred, the manager, is very accommodating. We stayed there before and will stay there again. It is convenient to UCLA, Santa Monica, shopping and restaurants.
Stayed 5 nights in Dec 2023
Response from Bw Team on 26 Mar 2024
Thank you very much for staying with us and complimenting Fred. We are glad that you enjoyed your stay and we are definitely looking forward to serve you again in the near future.

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and relaxing. Great customer service
Stayed 1 night in Mar 2024
Response from Bw Team on 25 Mar 2024
What a relaxing review :) Thank you so much Melvin for staying with us and giving us a perfect score. We love to see you again when you visit Los Angles.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Right off the metro. I liked it
Stayed 2 nights in Mar 2024
Response from Bw Team on 19 Mar 2024
Truly the hotel is just a stone throw away from the metro stop and the train will lead passengers either to Santa Monica pier heading west and to the heart of down LA heading east. We hope to see you again soon.

10/10 Excellent

Marcela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff…there was an issue with water leaking in our room from the floor above last night. Staff were quick to respond to the issue and fix it. We were unable to move due to hotel being fully occupied but they compensated us for the inconvenience. We will be staying there again the next time we are in LA.
Stayed 2 nights in Mar 2024
Response from Bw Team on 18 Mar 2024
Thank you so much for staying with us and submitting your comments. We really appreciate you understanding the hassle that you have encountered and we are happy to hear that the staff fixed the problem right away. We are definitely looking forward to serve you again when you visit LA.

6/10 Okay

Martin

Travelled with partner
Liked: Cleanliness, staff & service
The staff were super friendly and helpful. Unfortunately the plumbing is old and a hot shower turned cold instantly and without warning.
Stayed 3 nights in Mar 2024
Response from Bw Team on 9 Mar 2024
Thank you, Martin for staying with us and submitting your review. We are delighted that the staff served you well. We shall inform the right department about your concern. We hope to see you again in the near future.

10/10 Excellent

Tamara, Bloomfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind and helpful. The rooms were clean and beds were very comfortable.
Stayed 2 nights in Feb 2024
Response from Bw Team on 5 Mar 2024
Thank you for straying with us and submitting a perfect score. We are looking forward to serve you again soon.

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Staff is very welcoming, polite, helpful, and patient. We were always greeted with a smile. The rooms are great with comfy beds. Parking is a bit of a hassle. I recommend parking on the street. We would definitely book again if we are in the area.
Stayed 2 nights in Mar 2024
Response from Bw Team on 4 Mar 2024
Thank you so much, Natasha for staying with us and giving us a perfect score. We love to serve you again in the near future.

8/10 Good

Barbara, Santa Ynez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Bw Team on 29 Feb 2024
Thank you, Barbara for staying with us and submitting your score. We hope to see you again in the near future.

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff were very helpful
Stayed 1 night in Jan 2024
Response from Bw Team on 27 Feb 2024
Thank you so much, Rita for staying with us and submitting a perfect score. We love to see you back soon.

4/10 Poor

john

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was great, had a separate living area with a t.v. What was bad was the mini split heater/ac was in the living room area and none of the heat went into the bedroom area. The bedroom area was always cold. The breakfast was limit not much room for complete items.
Stayed 1 night in Feb 2024
Response from Fred - Assistant Manager on 12 Feb 2024
We are sorry that you didn't have a good experience with us. We hope that you shall give us another chance and come back so that we can serve you better next time.

8/10 Good

Isabel, Saratoga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff has always been outstanding. This time it was Kevin who was very welcoming, accommodating and helpful. It's important to know that bedding and towels only get changed every other day during a longer visit, and you should ask for trash to be taken out every day.
Stayed 2 nights in Jan 2024
Response from Bw Team on 12 Feb 2024
Thank you for staying with us and complimenting Kevin, who made your stay more enjoyable. We will surely inform him of your kind words. We love to see you back.

8/10 Good

Ryan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is definitely showing its age. It has been maintained but has dated look. The neighbourhood has a lot of homeless living near the hotel. The bathroom was very small
Stayed 3 nights in Dec 2023
Response from Bw Team on 12 Feb 2024
Thank you for staying with us and submitting your review. We hope to see you again.

6/10 Okay

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall it's okay. The room we stayed was for 6, but the bathroom is too tight. My husband and I only stayed for 1 night, but couldn't imagine staying for longer with more people. The beds are comfortable though. The area is nice.
Stayed 1 night in Jan 2024
Response from Bw Team on 12 Feb 2024
We are sorry that you didn't have a good experience with us. We have rooms with 2 beds that have big bathrooms. We hope to see you again

6/10 Okay

Lyubov

Liked: Cleanliness, property conditions & facilities
The front desck representative, I bealive named Kavin, was very rude and condescending answering questions. He would coment like, you are wasting my time or what a dumb question to ask. He was not even busy privately chatting with someone. Even business would not be an excuse this rude behavior. Parking was not free ,not as advertised.
Stayed 6 nights in Jan 2024
Response from Fred - Assistant Manager on 24 Jan 2024
Thank you, Lyubov for staying with us and submitting your comment. We also apologize for the way the front desk treated you. Rest assured that I shall speak to the staff involved and remind them that superior customer care is our number one goal. We hope that you will give us a chance to serve you better next time.

6/10 Okay

Lutfe

Liked: Cleanliness, staff & service
The bathroom was not in very good condition. We had difficulty adjusting hot/cold water.
Stayed 2 nights in Dec 2023
Response from Bw Team on 24 Jan 2024
Thank you for staying with us and informing us about what you have experience. We already have informed the right department about your concern. We hope to welcoming you back soon.

6/10 Okay

Juan

Stayed 1 night in Dec 2023
Response from Bw Team on 24 Jan 2024
Thank you for staying with us. We hope to welcoming you back soon.

10/10 Excellent

Geraldine, Daly City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Dec 2023
Response from Bw Team on 24 Jan 2024
Thank you for staying with us. We hope to welcoming you back soon.

10/10 Excellent

ronan

Travelled with partner
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Bw Team on 12 Feb 2024
Thanks for the perfect score. We love to see you back soon.

10/10 Excellent

Kristie

Liked: Cleanliness, staff & service, property conditions & facilities
Our second time staying here while visiting Universal Studios. Love that they have the breakfast buffet, clean rooms, food for a family.
Stayed 1 night in Dec 2023
Response from Front Desk Staffs on 31 Dec 2023
We thank you for your time to give us a good review and any matters or concerns we will appreciate your feedback and suggestions you may have!

2/10 Terrible

Tam

Stayed 1 night in Dec 2023
Response from Front Desk Staffs on 31 Dec 2023
We apologize on how you feel and concerns during your stay! We will consider this matter and be aware of what else we can do for the hotel to make your next time stay satisfying.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
We were greeted warmly and helped expediently by the front desk staff Kevin and Fred. Kevin asked for my membership number because I didn't entered it when booking on hotel.com. Upon finding out my elite level, he waived my parking fee. The property is older like other guests observed. Therefore our room was smaller with sitting area (perfect for work out reading without bothering sleepers) partitioned off. The bath room is small but there are 2 closets and a small balcony. The beds are soft.
Stayed 1 night in Dec 2023
Response from Bw Team on 24 Jan 2024
Thank you for staying with us. We hope to welcoming you back soon.

10/10 Excellent

Daniela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and understanding
Stayed 1 night in Dec 2023
Response from Bw Team on 24 Jan 2024
Thank you for staying with us. We hope to welcoming you back soon.

6/10 Okay

Silvestre

Travelled with group
Stayed 1 night in Dec 2023
Response from Bw Team on 24 Jan 2024
Thank you for staying with us. We hope to welcoming you back soon.

10/10 Excellent

Michael, SANDY

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, Room and approach was very clean, Breakfast area was very clean too, No resturants near by, you need a car. Would stay here again for the price.
Stayed 4 nights in Dec 2023
Response from Bw Team on 24 Jan 2024
Thank you for staying with us. We hope to welcoming you back soon.

8/10 Good

Mikayla

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great spot to rest and recharge!
Came in for a last-minute one night stay for work and Fred at the front helped me out with parking and was very accommodating with my time frame -- Even gave me an upgrade to a suite! Building itself is a bit outdated, but they were actively doing some renovation when I stayed. Very clean, comfortable room.
Stayed 1 night in Dec 2023
Response from Bw Team on 24 Jan 2024
Thank you for staying with us. We hope to welcoming you back soon.

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faulty alarm
The room and amenities were good. The smoke alarm went off when we were sleeping. Apparently the battery was dying. They came quickly but unable to correct. They disconnected the alarm and it stopped alarming.
Stayed 1 night in Dec 2023
Response from Bw Team on 12 Dec 2023
Thank you so much for staying us and submitting your comments. Sorry also for the smoke detector. We already have replaced a new one in that room. We hope to welcome you back in the near future.

2/10 Terrible

Adam

Stayed 1 night in Dec 2023
Response from Bw Team on 12 Dec 2023
We apologize for falling short of your expectation. We hope to see you again so that we can serve you better next time.

6/10 Okay

Roxanne, Alhambra

Stayed 1 night in Dec 2023
Response from Front Desk Staffs on 31 Dec 2023
We thank you for your time to give us a review! We would appreciate it if you may have matters or concerns that you may think we need to change in order for us to serve you better!

10/10 Excellent

Arun

Stayed 3 nights in Nov 2023
Response from Bw Team on 5 Dec 2023
Thank you so much, Arun for staying with us and giving us a perfect score. We love to see you back soon.

8/10 Good

Cortney

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was nice. Did not use the pool or breakfast. Would stay here again.
Stayed 2 nights in Nov 2023
Response from Bw Team on 30 Nov 2023
Thank you, Cortney for staying with us and hopefully we shall see you again and use the pool next time.

10/10 Excellent

Shahpoor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff. Very clean hotel. We enjoyed our sray and highly recommand this hotel.
Stayed 4 nights in Nov 2023
Response from Bw Team on 30 Nov 2023
Thanks much for giving us a perfect score. We hope to see you again.

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location, treated differently twice - since we were 3rd party reservations. Rooms kept clean. Paper thin walls, strange room set up but liked balcony and extra room. Breakfast was good. Parking was really difficult and hard to maneuver - for $11 a day.
Stayed 3 nights in Nov 2023
Response from Bw Team on 30 Nov 2023
Thank you for staying with us, We hope to see you again so that we can serve you better next time.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Desk Staffs on 21 Nov 2023
We thanked you for your feedback! We appreciate your presence and as your host for your night/s stay we do care about your concerns and your needs as well. If there is anything that matters in your views we will try our best to present it to you and to accommodate on our abilities! Thank you for choosing Best Western Expo/Sepulveda as your trusted location!

8/10 Good

robert

Business traveller
Liked: Cleanliness, staff & service, amenities
The door to my rooms needs to be replaced and the hallways need to be fixed or cleaned. Great free breakfast.
Stayed 1 night in Nov 2023
Response from Bw Team on 17 Nov 2023
Thank you so much for staying with us. Starting next week , we are replacing the hallways carpet and paint the door. We hope to see you again when you visit LA.

6/10 Okay

Raelynn

Liked: Staff & service
The staff was friendly, facilities were clean, but quite old and outdated. Parking was very narrow and tight to get out of. Breakfast was good, but not much else for dining options around without driving. Overall, the stay was good for overnight.
Stayed 1 night in Nov 2023
Response from Bw Team on 17 Nov 2023
Thank you for staying with us and submitting your review. We hope to see you again.

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming room was clean comfortable breakfast was great
Stayed 1 night in Nov 2023
Response from Bw Team on 13 Nov 2023
Thank you, Armando for staying with us and giving us a perfect score. We love to see you back when you visit LA again.

8/10 Good

Henrik

Stayed 1 night in Nov 2023
Response from Bw Team on 13 Nov 2023
Thank you, Hendrik for staying with us. We hope to see you again.

10/10 Excellent

Mike, Roseville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That they do not charge to park your car !
Stayed 1 night in Nov 2023
Response from Bw Team on 10 Nov 2023
Thank you, Mike for staying with us and giving a perfect score. We hope to see you again.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here…
I requested my room be in a quiet area when booking online and the management offered a top floor room facing away from the street. It was quiet, bed super comfy and I slept great. The only thing, the bathroom was tiny. Size not the end of the world, I was alone. The thing that was tricky was the lack of water pressure and irregular temperature control of the water. The plentiful breakfast made up for it. Coffee was good, sausage and eggs warm and fresh fruit to take always works well! All areas were clean and staff was super friendly, helpful, and smiling. I will definitely stay here again and want to thank Fred for honoring my request and helping to make my stay more comfortable!
Stayed 1 night in Nov 2023
Response from Front Desk Staffs on 10 Nov 2023
Thank you for your patronage! We do also, appreciate your presence and also your feedback and review! Please do not get tired of booking with us and we will definitely offer your stay worthwhile on our ability!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bw Team on 10 Nov 2023
Thank you, David for staying with us and giving us a perfect score. We love to see you again soon.

8/10 Good

Shellby

Travelled with family
Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Bw Team on 2 Nov 2023
Thank you, Shellby for staying with is. We hope to see you again on your next visit to Los Angeles.

8/10 Good

DAPHNE

Liked: Cleanliness, staff & service, property conditions & facilities
Likes: The staff were very friendly and helpful. Dislikes: The rooms were tidy and clean but the carpeting both in the rooms and hallways had seen better if not all its use-by days. The place would be a magnet if it took care of the problems above
Stayed 1 night in Oct 2023
Response from Bw Team on 29 Oct 2023
Thank you so much for staying with us and complimenting the staff. Carpet on the hallways shall be replaced next month and hopefully, you'll be back so that you will see it for yourself :)

2/10 Terrible

Heather

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms at this property SMELLED. I told the front desk that the air filter probably needed to be replaced because the smell coming out of the air conditioner was fowl. One of the towels in our room was already dirty. The front desk was not adept at handling a noise complaint--loud music went on for over 3 hours. If I had known that the stay would have been that bad, I would have paid more at a decent hotel.
Stayed 2 nights in Oct 2023
Response from Bw Team on 28 Oct 2023
Thank you for your review. The AC filter was cleaned just after you complained but there was something wrong with the AC hence we replaced it after you checked out. We are sorry about the loud music. You see, you were in bldg. C and the staff is in the main lobby. We didn't get any complain that night but if you could've called then we could've done something about it. Again, We are sorry for the trouble.

10/10 Excellent

Jem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Fred!
Fred was really nice and accommodating. We came in a bit early from driving all the way from the bay area. We asked if we could do an early check in and was able to get us in about 20 minutes and wavered our early check in fee. Overall, we had our pet too which was pet friendly. Staff was nice and welcoming. Would stay here again.
Stayed 2 nights in Oct 2023
Response from Bw Team on 23 Oct 2023
Thank you so much for staying with us and submitting this delightful review. We love to see you back when you visit LA again.

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
should not be part of the Best Western
This hotel should not be part of the Best Western franchise. It is a dump. Filthy rooms. The parking garage is impossible to enter and exit without wrecking your vehicle. They end the breakfast before 9am. And the staff is both bizarre and extremely rude. Blowing cigarette smoke while loitering outside.
Stayed 2 nights in Oct 2023
Response from Fred - Assistant Manager on 22 Oct 2023
Thank you for your review. We regret any inconvenience that you may have experienced during your stay. We take our guest comments seriously and welcome any opportunity to improve. Though we would prefer you had a better experience like most of our previous guests, we thank you for sharing your thoughts and we hope you will give us to serve you again in the future.

6/10 Okay

Rucha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
It really wasn’t worth the price paid. The bed and pillows were misshaped and gave us a backache. We wanted to iron our clothes and the ironing board was so old and the warped. The carpet was dingy and the lighting in the room was poor. It wasn’t the best of all the Best Western properties we’ve stayed at. However the staff seemed nice. This property really needs some work done on it.
Stayed 1 night in Oct 2023
Response from Bw Team on 20 Oct 2023
Thank you so much for staying with us and submitting your review. We already have informed your concerns to the right department. Thank you again.

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Bw Team on 18 Oct 2023
Thank you, Sarah for staying with us and giving your score. We hope to see you again.