Is The New London Carlton Hotel & Service Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking at The New London Carlton Hotel & Service Apartments?

Self-parking is available for GBP 20 per day.

What time is check-in at The New London Carlton Hotel & Service Apartments?

Check-in start time: 3:00 PM; check-in end time: 5:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The New London Carlton Hotel & Service Apartments?

Checkout is at 11 AM. Late checkout is available for GBP 40 (subject to availability).

Does The New London Carlton Hotel & Service Apartments provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of GBP 48 per person applies.

The New London Carlton Hotel & Service Apartments Reviews, Deals & Photos 2025

Q: Where is The New London Carlton Hotel & Service Apartments located?

Located in City of Westminster, this hotel is 1.1 mi (1.8 km) from Lord's Cricket Ground and within 3 miles (5 km) of Hyde Park and Marble Arch. Kensington High Street and Oxford Street are also within 3 miles (5 km). Kilburn High Road Overground Station is 6 minutes by foot and Kilburn Park Underground Station is 7 minutes.

6/10 Okay

Andrew

26 Mar 2020

Liked: Room comfort

Unfortunately I had to cut my stay short because of the dreaded virus . Room was great

Stayed 2 nights in Mar 2020

10/10 Excellent

Daniel

21 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nine

Always good

Stayed 1 night in Mar 2020

10/10 Excellent

Christopher

15 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!!

Great staff, comfy and affordable

Stayed 1 night in Mar 2020

6/10 Okay

Vanessa and Sherwyn

28 Feb 2020

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Great stay, but not happy with luggage collection

We are happy with the stay, We are very disappointed that luggage store is advertised, but every Friday when collecting, I am made to feel that I am inconveniencing the lady who is sitting at the reception, just by the comments that were made by her. I hope next Friday I will be met by a more friendly manner.

Stayed 1 night in Feb 2020

10/10 Excellent

Carlos

26 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was wonderful

Stayed 2 nights in Feb 2020

8/10 Good

Mireille

25 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Appatement confortable

Petit Appartement pas rescent mais confortable et bien chauffé, menage et serviette change régulièrement, necessaire pour vaisselle et petit panier de sucre café et thé à notre disposition, parking et arrêt de bus, tres pratique devant l hôtel.Quartier de kilburn à cote avec superette banques restaurants et commerces. Pub tres sympas et accueillant The queens arms pres de l hotel . Tres bon sejour â Londre â refaire

Stayed 7 nights in Feb 2020

6/10 Okay

Naheed Atiq

23 Feb 2020

Disliked: Cleanliness, staff & service

7 day stay

Comfortable room with kitchen but very run down Carpet is filthy and probably never cleaned. Only dirty chair to sit, so I used a towel over it. There is no desk, only a highly side board, so couldn’t write sitting on the chair. No breakfast available to buy even though a full restaurant is advertised in the hotels.com listing. Staff not party friendly. I understand the hotel is shutting down soon - about time!.

Stayed 6 nights in Jan 2020

6/10 Okay

Verified traveller

23 Feb 2020

Liked: Cleanliness, staff & service

Es gab kein warmes Wasser zum duschen !!...........................................

Stayed 1 night in Feb 2020

10/10 Excellent

Claus Damsgaard Nielsen

14 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastisk ophold med god beliggenhed , tæt på undergrund, og velegnet til familier

Stayed 5 nights in Feb 2020

6/10 Okay

Verified traveller

3 Jan 2020

Liked: Cleanliness, room comfort

Disliked: Property conditions & facilities

The hotel was good enough for a one night stay over. The glass shower door in our bathroom was not closing properly, resulting in some flooding in the bathroom. The kitchen was also down. Other than that, the room was clean and warm. The hotel is also accessible via the Underground.

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

28 Dec 2019

Disliked: Cleanliness, property conditions & facilities

Missed Opportunity

This hotel could be a little gold mine! In the heart of Maida Vale and near some nice restaurants and the tube etc. You can be in the West End in 15 minutes It is a such a shame it is so run down and needs so much work.Our room was ok but not very clean and poorly equipped. There was a kitchen but nothing in there to make it functional, not enough cups or glasses, cutlery etc. The bed and towels were clean and beds comfy, but the whole place needs a refurb, the shower was mouldy and the walls and carpets marked. Most annoying was that the curtains didn't fit the windows! There is no public area to the hotel - no bar or restaurant or even a toilet available so don't plan to do anything but sleep there. The hotel is quite a noisy building - we could hear other toilets being flushed, the lift and people talking. Staff were pleasant and parking is secure, if not on the expensive side for this part of London. If you managed to pay about £40- 50 per night for a room it would be a fair price, I have stayed in better Premier Inns and Travelodges.

Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

16 Dec 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sehr guter Service und Sauberkeit. Zimmer wurden jeden Tag frisch gemacht.

Stayed 4 nights in Dec 2019

2/10 Terrible

Inger Margrethe

10 Dec 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Det var skidt

Hotellet er meget nedslidt. Det regnede ned fra ventilationen på badeværelset. Toiletsædet og toiletrulleholder sad løst. Bruseren virkede dårligt, da det var svært at regulere vand/varme I bruser. Der var lovet føntørrer - den var der ikke. Gulvet i værelset var løst og meget ujævnt. Hotellet er uden hygge. Ingen grønne planter eller andet udstyr, så man fik lyst at opholde sig på værelset eller i fællesarealer. Toiletfaciliteter i fællesarealer ved reception var der ikke. Man skulle udenfor og gå et stykke hen over gården . På websiden stod der at man kunne få morgenmad (som var årsagen til vores valg) det var der så heller ikke. Udenfor var der ikke noget, som man fik fornemmelse af venlighed og imødekommenhed.Dette hotel får ikke mit besøg igen

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

14 Nov 2019

Liked: Cleanliness, staff & service, amenities

Location was great for me. Staff are very helpful and friendly.

Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

10 Nov 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Die Unterkunft weißt Schimmelbefall in allen Zimmer und im Besondere im Bad auf. Alle Zimmer haben Feuchtigkeitsschäden und die Unterkunft war nicht gereinigt. Die Mitarbeiterin der Unterkunft hat uns angelogen und behauptet, dass Apartment sei gereinigt worden. Der Zustand des Apartments ist unglaublich, so etwas haben wir nur in Dokumentationen im Fernsehen bisher gesehen. Das EXPEDIA dieses anbietet ist uns unerklärlich, weißt aber auf eine entsprechend auf Profit ausgerichtete Firmenpolitik hin.

Stayed 4 nights in Nov 2019

8/10 Good

Loran, VILLEFRANQUE

25 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Un peu bruyant et matériel vieillissant Bien situé, personnel agréable

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

19 Oct 2019

Liked: Cleanliness, staff & service

These apartment unit fit 5 people comfortably but some of the items were not working. For example, the refrigerator and microwave. It is a little out dated and the sheets were stained. The person that checked me in was a not as friendly. Overall the location is great. We walked to a few restaurants, bar, store and starbucks. It was doable for one night.

Stayed 1 night in Oct 2019

8/10 Good

Umaru

12 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very warm cordial staff. Clean rooms, clean sheets, quiet and serene environment.

Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

1 Oct 2019

Liked: Cleanliness, staff & service

The staff was very helpful specially the receptionist called “Youssif” Location of the hotel was okay, a little bit far from center but its good Phone was out of service so couldn’t call reception Not all sockets were functioning for charging the phone or turning on the hair dryer Price expensive for what they have BUT clean and nice hotel overall, I would recommend it when prices are a little bit lesser

Stayed 3 nights in Sep 2019

6/10 Okay

Simon

29 July 2019

Liked: Room comfort

Disliked: Cleanliness, property conditions & facilities

We noticed a lot of grime in the bathroom and kitchen area, we had to clean this ourselves as we had 2 young children with us. Because of this we decided not to eat breakfast there that we pre paid for. They have me £20 off the £30 parking charge. But felt they could of gone a bit further. The staff were understanding, but there was no one of authority around to discuss this with.

Stayed 1 night in Jul 2019

4/10 Poor

Haavard

18 July 2019

Disliked: Cleanliness, property conditions & facilities, room comfort

Really, really bad hotel. Stay away from this.

I would strongly recommend not to book at this hotel. I made the mistake of paying in advance for four nights; if we could, we would have left immediately and found an other hotel. The hotel is in really bad shape, and the breakfast was terrible. The first night my two daughters and I had to share a bed because the extra bed we had was impossible to sleep in. There was no air condition and it was very warm, and we had almost no sleep at all that night. I should add that most of the employees were polite and friendly. I think they understood that we were extremely dissatisfied.

Stayed 4 nights in Jul 2019

4/10 Poor

Charlie, Cornwall

16 July 2019

Disliked: Cleanliness, amenities, property conditions & facilities

The room was extremely dated; the bed base looked like it had be reclaimed from a flood due to water marks all along the base rising approx 10 inches; there were hairs in the bed when I lifted the duvet cover as well as on the floor in the bathroom. It really needs updating and renovating, very tired ... nothing new about it as the name suggests! The breakfast options were extremely limited and there was no alternative milk other than diary. The staff however were attentive and amenable and whilst they were unable to sort things out on the day, were courteous.

Stayed 1 night in Jul 2019

8/10 Good

Fia

10 July 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Although the room was small, it was well equipped. The staff were very pleasant.

Stayed 1 night in Jul 2019

8/10 Good

Anders

3 July 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prisvärt boende för familjen

Bra och prisvärt boende i London. Busshållplats alldeles utanför med buss till t.ex. Oxford Street. Några hundra meter till tunnelbana. Vi hade rum mot gatan och stördes till en början av trafikbullret.

Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveller

23 June 2019

Disliked: Staff & service, amenities, property conditions & facilities

They overbooked and upon arrival at 1130pm had no room for us leaving us stranded in London. A huge compensation request follows.

Stayed 1 night in Jun 2019

The New London Carlton Hotel & Service Apartments

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The New London Carlton Hotel & Service Apartments Reviews