"The location is excellent, very close to the Gloucester road tube. The room was comfy, if a little small. Mattresses very soft.
The bar was pleasantly decorated with an ok range of drinks"
"The elevators are terrible. Had to wait 15 minutes on several occasions.
Some members of staff in leading positions were absolutely terrible to their employees. Yelling at them, in public."
"Excellent location right in heart of Covent garden. Close to many theatres and 10 min walk to tube station to get around. Lots of restaurants and pubs close by. Rooms were comfortable and clean. Highly recommend this hotel for your London stay."
"Loved our stay here, the location was amazing for the underground and local coffee shops and places for dinner. While there was coffee machines in the rooms, no mini fridge if you wanted creamer or drinks. And the Starbucks machine in the vending area was out of order. That was really the only disappointment!"
"The hotel itself was nice and the location near Trafalgar Square is excellent. However, we booked two rooms together and one was allocated in the Club Quarters wing requiring a long walk through fire doors and corridors, which was inconvenient for our group"