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Mandarin Oriental Hyde Park, London

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

Choose dates to view prices

Photo gallery for Mandarin Oriental Hyde Park, London

Exterior
3 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Suite (Turret)
Reception
2 bars/lounges, cocktail bar
Located close to Marble Arch, Mandarin Oriental Hyde Park, London offers an opulent retreat with 2 bars and a Michelin star rated restaurant. Unwind in the indoor pool or rejuvenate at the onsite spa with body treatments. The helpful multilingual staff has left a lasting impression on previous guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service
  • Pet-friendly
  • Breakfast available
  • Spa
The current price is AU$1,931
includes taxes & fees
11 Sept - 12 Sept
Indoor pool

Spa

The on-site spa has 13 treatment rooms. The property's spa offers deep-tissue massages and hot stone massages. Types of wellness treatments available include aromatherapy, body scrubs, and body wraps. Other on-site facilities include a steam room and a sauna.

Sauna, steam room, body treatments, aromatherapy, hot stone massages
Sauna, steam room, body treatments, aromatherapy, hot stone massages

Room options

Available filters for rooms
Showing 33 of 33 rooms

View all photos for Deluxe Room, 1 King Bed

City view

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Private bathroom
Shower/bath combination
Hairdryer
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Private bathroom
Shower/bath combination
Hairdryer
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Belgravia)

Minibar, in-room safe, desk, blackout curtains

Suite (Belgravia)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Private bathroom
Shower/bath combination
Hairdryer
  • 79 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Mandarin, Junior Suite, 1 King Bed (City/Courtyard View)

Mandarin, Junior Suite, 1 King Bed (City/Courtyard View)

Mandarin, Junior Suite, 1 King Bed (City/Courtyard View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Private bathroom
Shower/bath combination
Hairdryer
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Minibar, in-room safe, desk, blackout curtains

Superior Suite

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Private bathroom
Shower/bath combination
Hairdryer
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Knightsbridge, Suite

Knightsbridge, Suite

Knightsbridge, Suite

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Private bathroom
Shower/bath combination
Hairdryer
  • 74 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Hyde Park)

Junior Suite, 1 King Bed (Hyde Park)

Junior Suite, 1 King Bed (Hyde Park)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Private bathroom
Shower/bath combination
Hairdryer
  • 45 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Turret)

Suite (Turret) | City view

Suite (Turret)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Private bathroom
Shower/bath combination
Hairdryer
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hyde Park)

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed (Hyde Park)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Private bathroom
Shower/bath combination
Hairdryer
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Living area

Presidential Suite

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Separate bedroom
Designer toiletries
Private bathroom
Shower/bath combination
  • 1 bedroom
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Hyde Park)

Flat-screen TV, DVD player

Suite (Hyde Park)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Private bathroom
Shower/bath combination
Hairdryer
  • 80 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite (Hyde Park)

Family Suite (Hyde Park) | Park view

Family Suite (Hyde Park)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Private bathroom
Shower/bath combination
Hairdryer
  • 72 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite (Sloane)

Suite (Sloane)

Suite (Sloane)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Private bathroom
Shower/bath combination
Hairdryer
  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Room

  • Sleeps 2

View all photos for Mandarin Room King

Minibar, in-room safe, desk, blackout curtains

Mandarin Room King

  • Sleeps 3

View all photos for King Junior Suite With Hyde Park

Minibar, in-room safe, desk, blackout curtains

King Junior Suite With Hyde Park

  • Sleeps 3

View all photos for Hyde Park Twin Room

Minibar, in-room safe, desk, blackout curtains

Hyde Park Twin Room

  • Sleeps 2

View all photos for Superior Room

Combined shower/bathtub, designer toiletries, hair dryer, bathrobes

Superior Room

  • Sleeps 2

View all photos for Sloane Suite

Minibar, in-room safe, desk, blackout curtains

Sloane Suite

  • Sleeps 2

View all photos for Superior Suite

Minibar, in-room safe, desk, blackout curtains

Superior Suite

  • Sleeps 3

View all photos for Presidential Suite

Living area

Presidential Suite

  • Sleeps 2

View all photos for King Room With Hyde Park

Minibar, in-room safe, desk, blackout curtains

King Room With Hyde Park

  • Sleeps 2

View all photos for Knightsbridge Suite

Living area

Knightsbridge Suite

  • Sleeps 2

View all photos for Executive Suite

Minibar, in-room safe, desk, blackout curtains

Executive Suite

  • Sleeps 2

View all photos for Belgravia Suite

Minibar, in-room safe, desk, blackout curtains

Belgravia Suite

  • Sleeps 2

View all photos for Mandarin Junior Suite King

Bathroom

Mandarin Junior Suite King

  • Sleeps 3

View all photos for Two-Bedroom Hyde Park Suite

Minibar, in-room safe, desk, blackout curtains

Two-Bedroom Hyde Park Suite

  • Sleeps 4

View all photos for Suite (Turret)

Minibar, in-room safe, desk, blackout curtains

Suite (Turret)

  • Sleeps 2

View all photos for Family Room

Minibar, in-room safe, desk, blackout curtains

Family Room

  • Sleeps 3

View all photos for Family Suite With Hyde Park

Minibar, in-room safe, desk, blackout curtains

Family Suite With Hyde Park

  • Sleeps 4

View all photos for Mandarin Room

Minibar, in-room safe, desk, blackout curtains

Mandarin Room

  • Sleeps 3

View all photos for Hyde Park Suite

Minibar, in-room safe, desk, blackout curtains

Hyde Park Suite

  • Sleeps 2

View all photos for Mandarin Hyde Park Room

Minibar, in-room safe, desk, blackout curtains

Mandarin Hyde Park Room

  • Sleeps 3

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About the area

Located in London City Centre, a neighbourhood in London, Mandarin Oriental Hyde Park, London is near a metro station and in a regional park. The British Museum and Victoria and Albert Museum are cultural highlights, and travellers looking to shop may want to visit Harrods and Kensington High Street. Check out an event or a game at Royal Albert Hall, and consider making time for London Eye, a top attraction not to be missed. Make sure you don't miss outdoor adventures like horse riding and hiking/biking trails.
Visit our London travel guideOpens in a new window
Map
66 Knightsbridge, London, England, SW1X 7LA

What's nearby

  • Hyde Park - 1 min walk - 0.2 km
  • Buckingham Palace - 18 min walk - 1.5 km
  • Marble Arch - 18 min walk - 1.6 km
  • Oxford Street - 5 min drive - 2.3 km
  • Piccadilly Circus - 5 min drive - 2.6 km

Getting around

  • Knightsbridge Underground Station - 1 min walk
  • London (ZEP-Victoria Train Station) - 19 min walk
  • Heathrow Airport (LHR) - 35 min drive

Restaurants

  • ‪The Hyde Bar - ‬2 min walk
  • ‪Masgouf - ‬2 min walk
  • ‪Ishbilia - ‬2 min walk
  • ‪Mr Chow - ‬2 min walk
  • ‪Nusr-Et Steakhouse London - ‬1 min walk

About this property

Mandarin Oriental Hyde Park, London

Luxury boutique hotel near Hyde Park
Located close to Marble Arch and Buckingham Palace, Mandarin Oriental Hyde Park, London provides a terrace, dry cleaning/laundry services and 2 bars. Indulge in a body treatment, a body wrap and a manicure/pedicure at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and a Michelin star rated meal. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as a 24-hour gym and a steam room.
Additional perks include:
  • An indoor pool
  • Limo/town car service, English breakfast (surcharge) and valet parking (surcharge)
  • Express check-out, express check-in and babysitting (surcharge)
  • Multilingual staff, a banquet hall and a ballroom
Room features
All 181 rooms include comforts such as 24-hour room service and air conditioning, in addition to thoughtful touches such as free WiFi and safes.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with designer toiletries and shower/bath combinations
  • Flat-screen TVs with satellite channels and DVD players
  • Daily housekeeping, electrical adapters/chargers and desks

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Mandarin Oriental Hyde Park, London is listed in the 2020 Condé Nast Traveller Gold List of the world's best places to stay.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (GBP 75 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 6:30 AM to 10:30 AM for a fee: GBP 49 per person
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Dinner by Heston
  • Mandarin Bar
  • The Aubrey
  • The Rosebery

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • In a regional park
  • Picnic area
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 75.0 per night.

Payment types

Important information

Optional extras

  • Fee for English breakfast: from approximately GBP 49 per person
  • Valet parking fee: GBP 75.00 per night
  • Rollaway bed fee: GBP 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Children under 16 years old are not allowed in the spa without adult supervision

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Hyde Park Mandarin Oriental
Mandarin Oriental Hyde
Mandarin Oriental Hyde Park
Mandarin Oriental Hyde Park Hotel
Mandarin Oriental Hyde Park Hotel London
Mandarin Oriental Hyde Park London
Mandarin Oriental Park
London Mandarin Oriental
Mandarin Hotel London
Mandarin London
Mandarin Oriental Hyde Park, London England
Mandarin Oriental Hyde Park, London Hotel London
Mandarin Oriental London
Mandarin Oriental Hyde Park London Hotel
Mandarin Oriental Hyde Hotel
Mandarin Oriental Hyde Park London England
Mandarin Oriental Hyde Park, London Hotel
Mandarin Oriental Hyde Park, London London
Mandarin Oriental Hyde Park, London Hotel London

Frequently asked questions

Does Mandarin Oriental Hyde Park, London have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Mandarin Oriental Hyde Park, London?

As of 2 Sept 2025, prices found for a 1-night stay for 2 adults at Mandarin Oriental Hyde Park, London on 11 Sept 2025 start from AU$1,930.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mandarin Oriental Hyde Park, London pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Mandarin Oriental Hyde Park, London?

Valet parking is available for GBP 75.00 per night.

What time is check-in at Mandarin Oriental Hyde Park, London?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Mandarin Oriental Hyde Park, London?

Checkout is at noon.

Where is Mandarin Oriental Hyde Park, London located?

Located in London City Centre, this luxury hotel is within a 5-minute walk of Hyde Park and Harrods. Hyde Park Corner and Green Park are also within 10 minutes. Knightsbridge Underground Station is only a 2-minute walk and Hyde Park Corner Underground Station is 7 minutes.

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Mandarin Oriental Hyde Park, London Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 166 out of 242 reviews
Rating 8 - Good. 34 out of 242 reviews
Rating 6 - Okay. 20 out of 242 reviews
Rating 4 - Poor. 12 out of 242 reviews
Rating 2 - Terrible. 10 out of 242 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible experience, check in, rooms, dining options all excellent.
Stayed 1 night in Aug 2025

10/10 Excellent

LaDonna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business trip

Amazing stay with very attentive and polite staff.
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice.

Really nice experience, lovely hotel and very friendly staff.
Stayed 1 night in Feb 2025

10/10 Excellent

hadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location great hotel super
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
Staff were simply amazing and made the stay all the more memorable
Stayed 1 night in May 2024

10/10 Excellent

angeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the mandarin oriental as expected. The spa is excellent. The breakfast is good and has a wide variety.
Stayed 1 night in Aug 2024

10/10 Excellent

Faizah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most amazing hotels we have ever stayed at. The food and attention to detail is of the highest quality. Would definitely recommend and we will be booking again soon.
Stayed 1 night in Aug 2024

10/10 Excellent

Dayane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location vleanliness rooms great nece in all
Stayed 3 nights in Aug 2024

8/10 Good

Zachary G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was amazing… Door/ Bellmen were amazing!
Stayed 5 nights in Jun 2024

10/10 Excellent

Kimmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Stayed 3 nights in Jul 2024

8/10 Good

Neal

Liked: Cleanliness, staff & service, amenities
I have stayed in many hotels around London and the world. I personally think it was great location for what we needed but we had to call for toilet to be repaired and also a few other bits was to a low standard comparison to other hotels at that kind of level we have stayed at. I would stay there due to the location
Stayed 1 night in Jun 2024

10/10 Excellent

JESUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the Best
Stayed 2 nights in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply one of the best hotels in the world. Outstanding service, accommodation, facilities and location. Five star all around. I am a fan. Highly recommend.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service
Excellent
Stayed 1 night in Aug 2022

4/10 Poor

Lindsey

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great hotel but room was very poor for the price!
Stayed 1 night in Apr 2023

8/10 Good

Kenan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024

10/10 Excellent

emel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy all, except there is no place that van eat&drink outside ehich faced to Hydepark. The door was closed and not opened to sit against Hyde.
Stayed 3 nights in Apr 2024

4/10 Poor

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Didn’t sleep as the beds are terrible.

We stopped at this hotel fro the one night after arriving back from a flight from Dubai. The hotel is well fitted but the major issue is the bed - it was like sleeping on a slab of concrete. When I mentioned to reception taht we hadnt slept they said they would update our profile and put a topper on the bed. I wouldn’t risk staying at this hotel again untill they sort the beds out. Stay her if you want a nice hotel but aren’t bothered about having a good nights sleep.
Stayed 1 night in Mar 2023

10/10 Excellent

MATTHEW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were celebrating her birthday and took a chance on a hotel we'd never heard of: the MANDARIN ORIENTAL! Best decision of my life! :) The staff treated her and I like family, being kind, gracious, catering to every need we had, always smiling, and basically treating us like we were the King and Queen. I've never had better service from every single staff member: concierge, check-in, doormen, housekeeping, in-room dining, restaurant...in every facility we used, the Mandarin Oriental Staff exceeded our wildest expectation of being pampered, spoiled with generosity, and extremely professional as well. I will always stay here, only stay here, when in London... and already in 24-hours after checking out, have told a dozen people about this phenomenal 5-day stay we had at this beautiful hotel. Thank you everyone on staff, my wife and I will NEVER forget the great feelings of luxury you gave to us for her birthday celebration. We'll be seeing you again as SOON AS WE CAN! -Matthew R.
Stayed 5 nights in Aug 2024

2/10 Terrible

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Likes: Location, gym is ok Dislikes: Plenty. I’ll just share 1 thing that happened. The icing on the cake as it were… I was in the gym around 9:30pm one night and had to use the restroom. The door to the pool area was locked. I looked around and there was nobody to be found. Inside the room behind the door labeled “movement” there is a single bathroom. So I decided to use it really fast so I could get going again. As I was about to use it (locked inside already) someone started (aggressively) pounding on the door. I thought it might be an emergency or something by the sound of it so I quickly opened the door to see what was going on. The person that worked down there, a thin dark haired woman, started yelling at me and was visibly angry. “You cannot use this it closes at 9:30.” Or something along those lines with plenty of complaining and anger and frustration. I was shocked. As a guest at a 5 star hotel (or any other hotel I’ve ever stayed at in my entire life) I’ve never experienced being yelled at by an employee. The fact that it was for something benign made it worse. There were plenty of other jaw-dropping things that happened as well. I heard employees talking about other customers calling them a “nuisance.” No you can’t do this, sorry but that’s not available (when it was later verified available) and so on. I feel like the company culture of this location is really bad. Management just allows it, so employees keep doing it. Service isn’t priority.
Stayed 4 nights in Jul 2022

10/10 Excellent

Claus

Stayed 3 nights in May 2025

10/10 Excellent

Melike sultan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantástico
Stayed 20 nights in Apr 2025

10/10 Excellent

Mayako

Stayed 3 nights in May 2025

10/10 Excellent

erdal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025