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The location is great for all kinds of tourist locations in central London. Room was a good size and well-equipped. Everywhere was clean and tidy. All staff were very polite and helpful, and there were plenty of them around to help. They also assisted when I fell ill. Breakfast was fine. Tea and ...
Hotel very nice and very friendly staff but terrible experience with Expedia.
Staff were excellent hotel well situated to Paddington station ,hyde park & restaurants.
Close to downtown. Elevator is slow. Service elevator is very loud. Place is in good shape. Washrooms are nice and beds are comfortable.
Lovely as usual but breakfast staff seemed very overloaded with work therefore resulting in lack of service and breakfast was just warm. This is first time we have had breakfast at the hotel !!!!!!!
Very convenient for buses and trains to get around. We were made to feel very welcome and nothing was too much trouble. An enjoyable stay.
The hotel was very well presented and even from our first arrival the staff were friendly and we were offered glasses of wine on arrival. The room looked fantastic, clean and tidy. The location is very close to the west end, only a few doors away from the nearest theater (queens theater), short walk ...
Attentive staff and a very nice, clean room. Fancy keypad on the wall produced a bright light which was annoying and lit the room too much. Could not work out how to turn this off or down. Needed to put the ironing board in front of it.
All good, small room but excellent ! Well decorated / fitted out and very clean Was concerned that basement rooms would be hot but not at all.
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