Booked and paid via Hotels.com, employee on reception tried saying I had to pay there also, took 15 mins to realise he was looking at another booking once the manager came across.
Was seated for food, waited 30mins, no-one took an order, had to go and ask if I could order. Fish and chips was like a children's meal for nearly £18.00.
Shower in room (921) was cold and poor pressure.
Breakfast, went up to the buffet, nearly everything gone, not keeping it up at all (1nr egg, 1nr spoonful of beans, no sausages, 3nr rashers of bacon, a few mushrooms and 1nr hash brown is what was left).
Spent over £150.00 for a VERY sub-standard night.