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Hilton London Bankside

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Luxury
4.0 star property
9.4

Exceptional

Modern elegance by the Thames

Modern elegance defines this quiet London retreat, perfectly situated near the Thames, Tate, and Globe Theatre. Delight in the rooftop pool, exceptional breakfast, and personalised touches like nightly turn-down service.

Popular amenities

  • Spa
  • Room service
The current price is AU$341
includes taxes & fees
4 Jan - 5 Jan 2026

Room options

Available filters for rooms
Showing 28 of 28 rooms

View all photos for Basic Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Basic Room, 1 King Bed

9.4 out of 10
Exceptional
(25 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(22 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Accessible

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed - Lounge Access

Premium bedding, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed - Lounge Access

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed - Lounge Access

Junior Suite, 1 King Bed - Lounge Access

Junior Suite, 1 King Bed - Lounge Access

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
LED TV
Hypo-allergenic bedding
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed - Lounge Access

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed - Lounge Access

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom - Lounge Access

Executive Suite, 1 Bedroom - Lounge Access | Living area

Executive Suite, 1 Bedroom - Lounge Access

7.0 out of 10
Good
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
LED TV
Hypo-allergenic bedding
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Basic Room, 1 King Bed, Accessible

7.6 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Penthouse)

Presidential Suite, 1 King Bed (Penthouse) | Living area

Presidential Suite, 1 King Bed (Penthouse)

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 2 Single Beds

Bathroom shower

Basic Room, 2 Single Beds

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Single Beds

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Design Suite, 1 King Bed (Vegan) - Lounge Access

Design Suite, 1 King Bed (Vegan) - Lounge Access | Living area

Design Suite, 1 King Bed (Vegan) - Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room

Premium bedding, in-room safe, desk, laptop workspace

Guest Room

8.4 out of 10
Very good
(15 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Family Room, Connecting Rooms

Family Room, Connecting Rooms | Minibar

Family Room, Connecting Rooms

8.2 out of 10
Very good
(11 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 30 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Room, 1 King Bed (w/ Peloton Bike) - Lounge Access

Room, 1 King Bed (w/ Peloton Bike) - Lounge Access

Room, 1 King Bed (w/ Peloton Bike) - Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Family Twin Room, 2 Single Beds

Family Twin Room, 2 Single Beds

Family Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Rainfall showerhead
Hairdryer
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room with Small Sofa

Family Room with Small Sofa

Family Room with Small Sofa

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Rainfall showerhead
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Rainfall showerhead
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Rainfall showerhead
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Rainfall showerhead
Hairdryer
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Rainfall showerhead
Hairdryer
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Rainfall showerhead
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Rainfall showerhead
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Rainfall showerhead
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Rainfall showerhead
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Rainfall showerhead
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Single Beds

Executive Room, 2 Single Beds

Executive Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Rainfall showerhead
Hairdryer
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

Premium Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Premium bedding
Rainfall showerhead
Hairdryer
  • Sleeps 3
  • 2 Twin Beds

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London City Centre
  • Spa
  • Pet-friendly
  • Free WiFi
  • Restaurant
9.6 out of 10, Exceptional, 328 reviews
The price is AU$930
includes taxes & fees
22 Dec - 23 Dec
1 Hotel Mayfair
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About the area

Map
2-8 Great Suffolk Street, London, England, SE1 0UG

What's nearby

  • Globe Theatre - 4 min walk - 0.4 km
  • Tate Modern - 4 min walk - 0.4 km
  • Thames River - 6 min walk - 0.5 km
  • Borough Market - 9 min walk - 0.8 km
  • The Shard - 12 min walk - 1.0 km

Getting around

  • Southwark Underground Station - 5 min walk
  • London Waterloo East Station - 9 min walk
  • Heathrow Airport (LHR) - 53 min drive

Restaurants

  • ‪LEON - ‬2 min walk
  • ‪Origin Coffee - ‬4 min walk
  • ‪The White Hart - ‬1 min walk
  • ‪The Distillery Bar - ‬1 min walk
  • ‪Joe & the Juice - ‬2 min walk

About this property

Hilton London Bankside

Upscale hotel near Tate Modern
Located close to Globe Theatre and Borough Market, Hilton London Bankside provides a corner/local shop, a terrace and dry cleaning/laundry services. Treat yourself to spa services, such as a facial, a deep-tissue massage or aromatherapy. Be sure to enjoy a meal at OXBO Bankside, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar and a 24-hour gym.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Full breakfast (surcharge), bike hire and express check-out
  • Express check-in, a front desk safe and a 24-hour front desk
  • Multilingual staff, a ballroom and smoke-free property
  • Guest reviews speak highly of the breakfast, helpful staff and location
Room features
All 292 rooms have comforts, such as premium bedding and laptop-compatible safes, in addition to perks, such as laptop-friendly workspaces and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
Other amenities include:
  • Highchairs and art supplies
  • Bathrooms with rainfall showers and baths or showers
  • LED TVs with digital channels
  • Wardrobes/cupboards, recycling and daily housekeeping

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8.8 out of 10, Excellent, 5,350 reviews
The price is AU$383
includes taxes & fees
5 Jan - 6 Jan 2026
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: GBP 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • OXBO Bankside
  • The Distillery

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Indoor pool

Family friendly

  • Art supplies
  • Children's games
  • Children's toys
  • Grocery/convenience store
  • High chair
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (570 square foot of space)

Outdoors

  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift (116 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (105 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Smoke-free property
  • Vegan dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately GBP 25 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 12 years old are not allowed in the swimming pool or fitness facility, and guests under 12 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton London Bankside Hotel
Hilton Bankside Hotel
Hilton London Bankside
Hilton Bankside
Hilton London Bankside England
Hilton London Bankside Hotel
Hilton London Bankside London
Hilton London Bankside Hotel London

Frequently asked questions

Does Hilton London Bankside have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hilton London Bankside?

As of 5 Dec 2025, prices found for a 1-night stay for 2 adults at Hilton London Bankside on 4 Jan 2026 start from AU$341.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton London Bankside pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Hilton London Bankside?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Hilton London Bankside?

Checkout is at noon.

Where is Hilton London Bankside located?

Located in London City Centre, this hotel is within a 10-minute walk of Tate Modern, Globe Theatre and Borough Market. The Shard and Tower of London are also within 2 mi (3 km). Southwark Underground Station is 5 minutes by foot and Borough Underground Station is 11 minutes.

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Hilton London Bankside Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 756 out of 1001 reviews
Rating 8 - Good. 162 out of 1001 reviews
Rating 6 - Okay. 39 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 27 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Geoffrey

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Jul 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, family friendly and a great location.
Stayed 1 night in Aug 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely, very comfortable with all the expected perks!
Stayed 1 night in Oct 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, large rooms for London
Stayed 1 night in Sep 2025

10/10 Excellent

Pavandeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay
Stayed 1 night in Sep 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 2 nights in Jul 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a great location, highly recommend
Stayed 1 night in Aug 2025

10/10 Excellent

Carol

Liked: Amenities
Very Clean, Super friendly staff, excellent location
Stayed 1 night in Aug 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, very comfortable, clean and stylish. Would recommend
Stayed 1 night in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found this hotel had great value and liked the location a lot for walking as a tourist to main attractions. We had adjoining family room and were very comfortable with the space.
Stayed 4 nights in Aug 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was amazing
Stayed 1 night in Aug 2025

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Very clean and quiet. Hotel feels new. The breakfast was very substantial. Enjoyed our time here very much
Stayed 4 nights in Aug 2025

10/10 Excellent

Oghene Fejiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay, this hotel is amazing if you havw kids & the staff went above and beyond to make us feel welcome and at home. Already booked another stay
Stayed 1 night in Aug 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great option for us; we basically walked to most of the mayor touristic attractions
Stayed 4 nights in Aug 2025

10/10 Excellent

Lam Chi Siu

Liked: Cleanliness, amenities, property conditions & facilities
Extremely good hotel
Stayed 8 nights in Jun 2025

4/10 Poor

Ben

When we arrived they said they didn't have a room reserved. They then upgraded us which was nice. However the room we were given the Aircon system was down
Stayed 2 nights in Oct 2025

10/10 Excellent

Gal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality call over, very helpful team and great location
Stayed 2 nights in Aug 2025

10/10 Excellent

Rainer

Liked: Cleanliness, staff & service, property conditions & facilities
It was a wonderful stay at the Hilton London Bankside.
Stayed 7 nights in Jul 2025

10/10 Excellent

Rajneesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it

Excellent hospitality, will always stay at Hilton
Stayed 2 nights in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Sep 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would return

Really lovely stay, room spacious and decorated beautifully. Facilities gorgeous and would stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff goes above and beyond to check in and on their guests, excellent experience and comfortable, clean rooms.
Stayed 13 nights in May 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Extremely friendly and helpfull staff
Stayed 4 nights in Jul 2025

8/10 Good

Arti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is great. Walkable to Borough Market and Tower Bridge. The room that we got even as HH member was not the best with views of construction site. We needed room to be cleaned one day and housekeeping did not show up. Once we contacted the hotel staff noone knew why. The doorman and some staff were friendly.
Stayed 2 nights in Sep 2025