Danubius Hotel Regents Park

Poor customer service. Checking in process very slow and mistakes made.

I stayed for 7 days, in which I had to split the reservation into three. The location is not too bad, and about 2 km from Baker street. It is closed to public transport; the bus stops at the corner near the Grand Mosque. The hotel is located very close to beautiful Regent's park. Rooms are clean and a good size. The first few days the breakfast was not included, but the last two nights the breakfast was included. they charge 2 pounds extra for cappuccino, which I think is expensive. The taste was not worth it. The breakfast spread was nice with varieties but certainly not worth 14 pounds. The staff at the reception were not pleasant, no smiles as you approach them. I did not feel welcomed. The staff at the concierge was very nice and helpful. I had to change room on the first day due to construction noise extremely loud in my room. The second room was better, but I could still hear the noise at certain times of the day. My stay was nice and would choose this hotel again given the proximity of the university. Hopefully next time there will not be an ongoing construction.

Good value for the price paid. Hotel is clean, cleaning service is okay, needs improvement sometimes they left trash here and there but overall its ok. Dont expect alot from staff,rhey do the very minimum ,property looks old,breakfast is below average.