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"The hotel is located in a quiet, picturesque location. The reception staff is very friendly. However, the hotel itself is far from new. The carpet, furniture, and everything in the hotel are quite worn. My biggest complaint was the room cleaning policy, which requires you to vacuum and mop the floors, dust everywhere, and clean the kitchen and bathroom upon check-out, otherwise you risk losing part of your deposit. I would prefer the cleaning fee to be included in the room price by default."

"The hotel and location was excellent, my only concern was the price of the breakfast was expensive in comparison to what you can get a 5-10 walk to the square. The cost to use the spa i thought was also excessive 15 euro an hour per person and each time i checked it was empty."

"Room was clean and comfortable, breakfast was delicious and fresh. I wish there was more amenities on site - gym, sauna, game room? Overall - great location and friendly staff. I would stay here again!"

"Great hotel, great location, great food Stayed during a 4 day trip. Excellent location to the slopes 1 min walk through the cut through, lockers for ski equipment and the spa is small but is great after a full day skiing/boarding. The hotel is lovely, some rooms dated both types of bathrooms are shown in pics. Hotel was clean, staff were very lovely and helpful especially Gerorgina (in housekeeping, always happy and smiling) and Phillippe on the bar/restaurant lovely and chatty. 1 receptionist though wasn’t so friendly and made you feel as you were bothering her just asking a question, not the nicest of greetings on arrival. food was great Spa €12 each for 1hr Taxi’s are non exsistent in Andorra so if your getting dropped off by coach at the town bus stop you have a 1/2 mile steep up hill walk with all your luggage. You can get an uber so diwnload the app. We will definitely stay again but will arrange an uber Next time"

"Small room with old carpet"

"Slope access was excellent ski in ski out. Receptionist was Brill and sorted out an issue upon arrival with great skill. It's quite a steep walk up and down to shops and bars so be prepared for that."

"Rooms are clean, spacious enough and the cleaners do a fab job. Not too far from ski-area lifts too. However, it’s all a little tired and our ‘triple room’ was a double with a squeezed in extra bed that didn’t align to the wall and lights. There was one wardrobe and a lack of hooks to hang up anything in the room other than in the small bathroom. Definitely need more hooks on walls. When we stayed there, end of January, was lots of teens/younger crew, which almost made it feel a bit youth hostel like. Breakfast was ok but a few times they had run out of items and drinks machines weren’t working. WiFi patchy too. A basic and ok-ish 2* hotel I’d say! "

"The staff are excellent, professional kind welcoming. The "

"Spectacular rooms, beautiful little castle. Good service. Love the place. Bathroom as big as an apartment "