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"We were given a room at the rear of the hotel which was in a converted annex. This was nicely decorated with basic amenities although we did have a shower and a bath. The accommodation was on 2 floors, with the bathroom on the ground floor and the bedroom on the first floor. This was not very convenient for us when using the bathroom during the night, especially as the stairs were steep and creaked, waking us both each time. There was one chair upstairs and one downstairs so we couldn't both sit together. We were given tea and coffee but no water. Staff were helpful when you could get hold of them but they took a long time to respond to the bell when called, if they responded at all."

"The hotel was like home from home, all members of staff made us very welcome and were exceedingly helpful. The food was delicious and we thoroughly enjoyed both the breakfast and evening meals, good ingredients beautifully cooked and the service was quick and attentive. Our holiday was mainly to visit gardens in the surrounding area,, five of which were within one hours drive = heaven. York’s Park and Ride was a 20 minute drive away and we spent a good few hours sightseeing and shopping, including refreshments. Overall our stay at The Crown Hotel exceeded our expectations and we’re already looking at dates to return next year. The Golden Girls"

"Room was nice. Very creeky floorboards which I suppose can’t be helped in an old building. We had a lovely view of a roof."

"Very large room. Room 53 in a separate building from the main hotel building. Huge living area and 2 bedrooms and one bathroom. Just a minute off the motorway. Tired fittings and fixtures. Dated bathroom. Sofa and chairs look newer though. Perfect for overnight stop which is what we used it for (very spacious for 3 adults). We arrived at half past midnight and reception was friendly, quick and helpful."

"Splendid accommodation. Great amenities & very good service"

"Staff were kind and friendly. Food was good in the bar but over priced. My room was grubby, the bedding and bathroom were clean but there was dust and dirt on the ledges and windowsills. No shower gel in the bathroom either. I was also above the kitchen there was lots of banging about outside and a constant humming/droning from what sounded like extractor fans. This did stop around 9pm but then started up again at 10pm. It was really quite loud, I could still hear it when I had my headphones in. I was charged twice, payment taken by expedia and by the hotel. I have been advised that the hotel have refunded my payment but nothing showing yet. It is such a shame this beautiful building is being left to deteriorate but not spending money is one thing, there is no excuse for it not being cleaned properly."

"Excellent service, nice room and good value food, nice spa and gardens"

"Everything was good "

"Great"