Outdoor pool, pool umbrellas, pool loungers
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Reviews of Sunbird Capital Hotel

3.5 out of 5
Sunbird Capital Hotel
Chilembwe Road, Lilongwe

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 110 reviews" "
Rating 8 - Good. 55 out of 110 reviews" "
Rating 6 - Okay. 13 out of 110 reviews" "
Rating 4 - Poor. 11 out of 110 reviews" "
Rating 2 - Terrible. 3 out of 110 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fiacre

Business traveller
Really appreciated this place.
Stayed 6 nights in May 2024

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service
Staff great. Environment is peaceful. Beds very comfortable. Rooms are ok but very dated.
Stayed 6 nights in May 2023
Response from LPhiri on 31 Oct 2023
Thank you for taking the time to give us feedback about your stay at Sunbird Capital. We always appreciate hearing feedback about the experience that we provide, and your comments about our dated rooms has been taken to heart.Kindly note that the hotel is embarking on refurbishment project next year. We hope to see you at Sunbird Capital again soon!

6/10 Okay

Wael

Disliked: Amenities, property conditions & facilities
Never again
Stayed 4 nights in May 2023
Response from LPhiri on 31 Oct 2023
Thank you for taking the time to complete the survey about your stay at Sunbird Capital. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. Would love to hear more as in what happened for you to say never again. you can get through to me on leonard@sunbirdmalawi.comWe hope to see you at Sunbird Capital again soon!

10/10 Excellent

Let's Get

Stayed 1 night in Feb 2023
Response from LPhiri on 31 Oct 2023
Thank you for taking the time to complete the survey about your stay at Sunbird Capital. We always appreciate hearing feedback about the experience that we provide.Looking forward to seeing you again at Sunbird Capital soon!

8/10 Good

Alick

Stayed 2 nights in Jan 2023
Response from LPhiri on 31 Oct 2023
Thank you for taking the time to complete the survey about your stay at Sunbird Capital. We always appreciate hearing feedback about the experience that we provide.We hope to see you at Sunbird Capital again soon!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Despite a misunderstanding where arrangements for airport pick-up was a no show my stay was comfortable and all agents were friendly and extremely helpful.
Stayed 9 nights in Dec 2022
Response from Felix on 31 Jan 2023
Thank you for choosing to stay at Sunbird Capital and for taking the time to review your stay with us. We appreciate your feedback and we have taken note of an area of improvement as regards airport pick up reservations. We apologize for the incident and assure you that necessary action will be taken to avoid a recurrence. We look forward to welcoming you back to Sunbird Capital in the near future.

10/10 Excellent

Allan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Staff were friendly and helpful. Excellent meals. Comfy and clean rooms.
Stayed 1 night in Jun 2022
Response from LPhiri on 31 Oct 2023
Thank you for staying with us, looking forward to seeing you again soon.

10/10 Excellent

MARCIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Henrique Shigueaki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff sre very friendly and always prompt to assist.
Stayed 22 nights in Jan 2022
Response from LPhiri on 31 Oct 2023
Thank you for taking the time to complete the survey about your stay at Sunbird Capital. We always appreciate hearing feedback about the experience that we provide.We hope to see you at Sunbird Capital again soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no comment
Stayed 11 nights in May 2021
Response from LPhiri on 31 Oct 2023
Thank you for taking the time to complete the survey about your stay at Sunbird Capital. We always appreciate hearing feedback about the experience that we provide.We hope to see you at Sunbird Capital again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Nov 2020
Response from LPhiri on 31 Oct 2023
Thank you for taking the time to complete the survey about your stay at Sunbird Capital. We always appreciate hearing feedback about the experience that we provide.We look forward to seeing you again at Sunbird Capital soon!

6/10 Okay

Anne

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is ok but the problem is the booking system. I booked a room for a friend who was arriving in the evening to Lilongwe so paid through Expedia so he could just arrive and rest but upon arriving at the hotel the hotel did not have his name on the system and he had to wait a long time and then he was given a sub standard room which he accepted because it was late at night so their booking system needs to be updated to a better system so that they have people's bookings on their computer to avoid these unnecessary delays when guests arrive . Apart from that it's a nice hotel
Stayed 1 night in Sep 2020
Response from LPhiri on 31 Oct 2023
Your feedback is greatly appreciated and will definitely work on it. Thank you for staying with us.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Bathrooms let this hotel down
Although this hotel is tired looking. The food, service and cleanliness were very good. Sadly the lack of care and attention to bathroom details let this hotel down. Maintenance is required in most bathrooms. Showers don't work properly and toilets leak. If you book a double room for 2 people you have to ring house keeping in order to get a second set of towels. The toiletries are very hit and miss as to weather you get the full complement or just one or two bits.
Stayed 1 night in Feb 2020
Response from LPhiri on 2 May 2024
Dear Valued Guest,Thank you for taking the time to provide us with your detailed feedback regarding your recent stay with us. We greatly appreciate your honest and constructive comments, as they will help us improve the overall guest experience.We are pleased to hear that the food, service, and cleanliness of the hotel were very good, as these are core aspects of our commitment to quality. However, we are truly sorry to learn that the condition of the bathrooms, including issues with the showers, toilets, and lack of attention to bathroom details, let the hotel experience down.Your comments regarding the need for maintenance in most bathrooms, as well as the inconsistencies with the provision of towels and toiletries, are concerning. Please be assured that we are taking your feedback very seriously and using it to identify the areas that require immediate attention and improvement.Our team is already working on addressing the issues you have highlighted, and we will be investing in a thorough bathroom renovation and maintenance program to ensure that all guest bathrooms are in pristine condition. Additionally, we will be reviewing our housekeeping procedures to ensure that every guest room is properly stocked with the necessary towels and amenities, without the need for additional requests.We value your loyalty and patronage, and we hope that you will give us another opportunity to deliver the exceptional experience you deserve. Please do not hesitate to reach out to us directly if there is anything further we can do to make your next stay more comfortable and enjoyable.Thank you again for your valuable feedback. It is through comments like yours that we are able to identify areas for improvement and continue to enhance the overall quality of our hotel.Sincerely,

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Stayed 5 nights in Feb 2020

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Comfortable stay
Improved since last stay. Comfortable rooms. Good food. Service variable.
Stayed 3 nights in Feb 2020
Response from Sunbird Capital Team on 20 Feb 2020
Thank you very much for your feedback. We are happy you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Nov 2019

10/10 Excellent

Rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money at all
The room was old and needed maintenance. The toilet wouldn't flush, the sink wouldn't drain. Theres no power point next to the bed. The service at breakfast was poor as was the quality of food. The toilets next to Vincent's are old and in such a bad state for a nice restaurant. The only thing that was good was the food - ordered room service and the food in Vincents. the concierge staff are also very friendly
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect
had a wonderful stay at the hotel. Staff so friendly and helpful and the room was clean and great. Breakfast was amazing! Pool and gym was also okey!
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Leonard on 17 Jan 2024
Thank you for the feedback, looking forward to your next stay with us.

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have a pool. Would be nice to have better water pressure. Tub/shower is oddly plumbed and very slippery. Only one bath towel provided. Staff eager to help. Breakfast is good. Be sure to put Do Not Disturb sign out if you do not want staff entering your room.
Stayed 1 night in Mar 2019

8/10 Good

Lauren

Liked: Staff & service
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in Lilongwe
I have stayed for a single night. Nice place, amenities, good enough service. A minus for the food. Should be better.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Outstanding staff service, excellent amenities, good food, nice location, quality of rooms just average to good- a few signs of temporal wear and tear in the bathroom, but nothing major. Highly recommended!
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 27 nights in Aug 2018

8/10 Good

I R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Month long business trip
Stayed at the Capital during a 5 week business trip. The staff wete very attentive and friendly and the room was cozy. The gardens were nice with many quiet places to sit and work. Internet was ok at tge beginning but towards the end it waa barely functioning. Breakfast was a bit boring after the 3rd day as the menu started repeating. Food was decent but not exceptional. Vincent's was perhaps the slightly better one of the restaraunts. Pizza, although raved about, was not veey good. There are much better food options around for cheaper. A bit far to Old Town, but quite a few decent shops and restaraunts/cafes nearby (short taxi ride). All in all, it was good value for money.
Stayed 28 nights in Aug 2018

10/10 Excellent

SoloTraveller, Florida, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I absolutely love the staff at Sunbird Capital extremely friendly, welcoming and efficient at their duties. I enjoyed the beautiful grounds and the peaceful environment. The pool needs some work and the housekeeping staff needs to be mindful of having loud conversations in the hallways especially early in the morning.
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything always works
This is our preferred hotel to stay in Lilongwe. Amenities always work. Great location for government meetings. Great garden.
Stayed 5 nights in Jul 2018

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returned for business.
All good. The outdoor dining area downstairs makes for a good working and dining environment.
Stayed 3 nights in Mar 2018
Response from Proud Chalira on 21 Mar 2018
Thank you very much for your feed back . We are encouraged by your comments and endeavor to continue offering excellent service to exceed guest expectation . We are very grateful for your support and sincerely thank you for choosing Sunbird Capital as your destination hotel . We look forward to welcoming you back soon . Kind regards Proud Chalira General Manager Sunbird Capital

8/10 Good

Andrew

Liked: Room comfort
Comfortable but unsatisfying
I have stayed here often before but find little improvement in overall condition of hotel and services.Its a comfortable hotel and one can get by adequately - but WiFi is very poor, food is average at best and service variable.
Stayed 3 nights in Mar 2018

8/10 Good

Ishmael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice. Excellent value for money.
Service was excellent. The initial greeting and the attitude of the head concierge was one of the best I had experience. His service and good humour alone is good reason to return to this hotel. The hotel is excellent value for money and I would recommend it to anyone visiting Lilongwe.
Stayed 3 nights in Mar 2018
Response from Proud Chalira on 21 Mar 2018
Thank you so much for the feedback . We are encouraged with the positive compliments regarding excellent service offered by our staff . Our staff are continually being trained to be professional and friendly when dealing with all our customers . We are very grateful for your support and sincerely thank you for choosing Sunbird Capital as your destination hotel . We look forward to welcoming you back in the near future . Kind regards ,

8/10 Good

Richard, United Kingdom

Liked: Staff & service, room comfort
pleasant stay
Staff are always there to help, the rooms are dated and could do with good remodenising. But all in all a please Stay. The hotel has great potential and situated in a perfect spot.
Stayed 3 nights in Mar 2018

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and good sleep time
4 nights business trip, hotel very close to the office, quiet sleep and good bed and pilllows. No so much activity in the area if you are looking to often go out but if it is a place to rest after a day of work, it is a good choice.

8/10 Good

Konstantin

Liked: Staff & service, room comfort
My booking with hotels.com was not correctly received by the hotel! As result it caused me inconvenience and over 12 pounds international call with the hotels .com to sort out the problem!
Stayed 1 night in Dec 2017

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2017

8/10 Good

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
old is gold
old but good hotel. Experience staff makes the difference. pleasent surrounding enhances stay.
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few days on business from UK
Excellent service and very comfortable room. Facilities are great (gym/pool) and the restaurant food was really good quality.
Stayed 3 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
look somewhere else next time.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very polite and friendly staff.
Stayed 1 night was in transit to catch a flight but the experience was excellent
Stayed 1 night in Jul 2017

8/10 Good

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again. Except shower was with low pressure ll other facilities were in working condition
Stayed 3 nights in Jun 2017

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in pleasant surroundings, the room was comfortable and the breakfast was buffet style both hot and cold foods served. The evening meal (champ fillets) was very nice. I would stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel to stay in Malawi
It was a good experience. The room was clean and the staff very friendly. The bathroom was not that great because there was no air pressure to help with taking out the smell out of the bathroom. However the air condition was working across the room to put off the bad odor. The restaurants are great.

6/10 Okay

willie, S. RSA

Disliked: Room comfort
It's ok
Old hotel trying to survive by providing slight more services. Not bad boy not the best in town