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Reviews of Derby Inn & Suites

2.5 out of 5
Derby Inn & Suites
2149 Lexington Rd, Nicholasville, KY

Reviews

6.4
Rating 10 - Excellent. 36 out of 145 reviews" "
Rating 8 - Good. 28 out of 145 reviews" "
Rating 6 - Okay. 24 out of 145 reviews" "
Rating 4 - Poor. 32 out of 145 reviews" "
Rating 2 - Terrible. 25 out of 145 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Mark

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was like scary to stay here and unsafe.
Stayed 2 nights in May 2024

6/10 Okay

Ramona L

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
People in the rooms next to us and above us were so noisy that we couldn’t sleep
Stayed 1 night in Apr 2024

2/10 Terrible

Shay

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from cks on 25 Mar 2024
I'm sorry you did not enjoy your stay

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Thank you so much

8/10 Good

Melissa

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from cks on 27 Feb 2024
Thank you so much

6/10 Okay

Roy

Travelled with family, Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service
The staff at this property are very nice and helpful. The building is in need of upgrades to weekly rooms. The nightly rooms are in much better condition. For someone just needing a room for a night or two, you can't go wrong here. The weekly rate is too much for outdated rooms. Overall the place was quiet and clean.
Stayed 1 night in Jan 2024
Response from cks on 8 Feb 2024
Thank you for your kind words

6/10 Okay

Jeannea

Travelled with family
Equivalent to staying in a normal motel.
Stayed 1 night in Jan 2024
Response from cks on 30 Jan 2024
thank you

6/10 Okay

Miranda

Liked: Staff & service
Disliked: Cleanliness, room comfort
The lobby REEKED of cigarette smoke
I didn’t expect much due to the cost of the room but I did expect not to be assaulted by the intolerable odor of cigarettes as soon as I walked in. I had not realized this hotel also had smoking rooms available, otherwise I would not have chosen this particular place. Thankfully the room itself did not have that odor. Neither the bed nor the pillows were comfortable at all. I’m just glad it was a one night stay.
Stayed 1 night in Jan 2024
Response from cks on 30 Jan 2024
I am sorry your stay was not satisfactory. once guests are in rooms we have little control what they do.

2/10 Terrible

Janay, Versailles

Disliked: Staff & service
One of the front desk ladies came and knocked on our door and asked if we were smoking pot because they could smell it coming down the hallway. We are not smokers of anything, not cigarettes and absolutely not marijuana. My husband even offered to let the woman come in to smell and check out the room, she said "that's ok, I believe you". My husband was pissed and highly offended that she would only stop at our door and ask that. I will never stay at that overpriced establishment again.
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
I apologize for the inconvenience, and I'm sorry you were offended. In this hotel we do not tolerate drugs of any kind and if we smell it we do check because we remove them immediately

10/10 Excellent

Lenore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from cks on 30 Jan 2024
Thank you

8/10 Good

Jennifer

Stayed 1 night in Dec 2023
Response from cks on 30 Jan 2024
thank you

8/10 Good

Randy

Stayed 1 night in Dec 2023
Response from cks on 30 Jan 2024
thank you

10/10 Excellent

Hope

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only negative thing i could say is a ice machine would be nice. Connie was totalled awesome. I ask for 2 extra pillows and she provided!!
Stayed 1 night in Nov 2023
Response from Manager on 20 Nov 2023
Thank you so much for your kind review.

4/10 Poor

Monty, Klamath Falls

Travelled with partner
Disliked: Staff & service, amenities
Reservation from Orbitz did not go through and another couple who came in behind me was turned away even though they had an Orbitz reservation. The staff talked about a resident who was smoking crack and climbing out of windows. Nobody was at the desk when I walked in and it took me more than 30 minutes to check in. Overall, this was a poor property and I will not stay there again.
Stayed 1 night in Oct 2023
Response from Manager on 15 Nov 2023
I am sorry your stay was not a pleasant one. Be assured the situation has been resolved.Have a blessed day.

10/10 Excellent

Amin

Stayed 3 nights in Nov 2023
Response from cks on 30 Jan 2024
Thank you

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from cks on 27 Oct 2023
THANK YOU FOR YOUR KIND REVIEW

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs me
Originally booked for 3 people and one backed out before the stay. Saw that I was charged an “extra person fee” of $20. Refund was never given. Room needs updated. Bugs were on the floor and on the bed. Thankfully this was only a place for my friend and I to sleep
Stayed 2 nights in Oct 2023
Response from cks on 18 Oct 2023
I'm sorry you were not happy with your stay.

4/10 Poor

Cristy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I don't expect much for $60 a night, I just hope that the room is clean. Unfortunately, it was not. There was a dead bug to great me as soon as I entered the room, and more in the hallway. A used wash cloth from the previous occupants had been left in the shower. There was a spider in the shower and cob webs in the bathroom. Carpet and ceiling were stained, and the whole place was in a state of disrepair. Expedia listed the room as having breakfast, but it did not.
Stayed 2 nights in Sep 2023
Response from Manager on 4 Oct 2023
I am sorry your stay was not a good experience., we would have gladly changed your room if you would have said something to us, but you remained silent and smiled as you walked past us, so we assumed that everything was ok. for the rest we are in the process of changing carpets in rooms and anything else that is needed however that takes time,

10/10 Excellent

Sheila, Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quit, and the manager was very attentive
Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Thank you so much.

10/10 Excellent

Dekanogi Ulogilv, Island

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caring and efficient
Stayed 1 night in Sep 2023
Response from Manager on 10 Sept 2023
thank you so much

6/10 Okay

Jeremy

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Property conditions & facilities
It’s not quite finished from a forever remodel.
Stayed 1 night in Sep 2023
Response from cks on 10 Sept 2023
Have a great day

4/10 Poor

Jim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was obvious from the moment we arrived that this facility was 'on it's last leg'. There was a unusual odor about the place. Musty not moldy. Our 2 night stay was over $200 total... and a $5 charge to put it on our credit card! I would not want to be known to be carrying more than $200 cash in this neighborhood. Both queen mattresses looked quite new and there were no signs of bed bugs on - good news. But we did have a dead cricket on the floor right between the 2 queen beds. How long was he there? No idea. There were a couple of cars in the parking lot that obviously hadn't run for quite some time... one was in one of the handicap spots. The outside landscaping hadn't been attended to in quite some time. The ice maker was broken - "It just quit" is what we were told. It looks like it has been down for a long time. We were supposed to have breakfast included as part of our stay... when we got up on our first morning, we were shown a coffee pot and some sugar on the buffet! Hmmm... a bit lacking in the nutritional value. Needless to say... this will be our last stay at the Derby Inn & Suites.
Stayed 2 nights in Sep 2023
Response from Manager on 9 Sept 2023
I'm sorry you was not happy with your stay

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best deal in the area for clean, wallet-friendly accommodations.
Stayed 1 night in Aug 2023
Response from Manager on 30 Aug 2023
Thank you for your kind words

8/10 Good

Mauriza

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Not easy to find from main street It was clean Just ok for sleeping Very plain Ok for price paid Ad said breakfast but like a lot hotel no breakfast One star
Stayed 1 night in Aug 2023
Response from Manager on 25 Aug 2023
Thank you so much

10/10 Excellent

Elisa

Travelled with partner
Liked: Amenities
Great place
Stayed 1 night in Aug 2023
Response from Manager on 22 Aug 2023
Thank you so much, it was a pleasure having you. Please come again.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Aug 2023
Response from Manager on 15 Aug 2023
Thank you so much,its great having you here with us

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Thank you Ryan.
Stayed 1 night in Aug 2023
Response from Manager on 14 Aug 2023
I am so glad you enjoyed your stay.

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Room
The tv didn’t work and we went downstairs to ask about it they said we only have 2 rooms left so I’m not giving you one. Google how to reconnect the remote- which didn’t work. There were more stains than weren’t on the carpet. It was gross. We also only got a half roll of toilet paper with no extra so running out in the middle of the night was great after being out celebrating my birthday (which they knew it was).
Stayed 1 night in Jul 2023
Response from Manager on 7 Aug 2023
I am sorry that your stay was not good, I will make sure this does not happen again

4/10 Poor

Christopher

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Very run down, mostly homeless people staying one night, some permanent residence. Did not clean room trouble getting extra towels. Safety lock on the door was missing.
Stayed 3 nights in Jun 2023
Response from Manager on 9 July 2023
I'm sorry. you feel dissatisfied but are mistaken, yes we have some permanent residents, that choose to stay here for the convenance and hospitality of hotel and staff We do not clean rooms only if when asked at check-in the quest chooses not to have it cleaned.

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Nice room. Clean, comfortable beds. Great shower with hot water and had great water presure. The hotel staff very pleasant and accomodating. Had fresh cinnamon swirl bread for breakfast! Yum! Would definitely stay again!
Stayed 2 nights in Jun 2023
Response from cks on 10 June 2023
thank you so much for your Kind review

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I did not stay. The building looked unkept, windows broken and a car that appeared abandoned. This is the first time ive ever felt unsafe at a property
Stayed 2 nights in Apr 2023
Response from cks on 5 June 2023
so sorry

2/10 Terrible

CHARLES

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
trashy parking lot with abandoned cars Ice machine broken pillow flat and awful. asked for an additional pillow due to neck issues but couldnt give us one.
Stayed 2 nights in Apr 2023
Response from cks on 5 June 2023
so sorry

2/10 Terrible

Ethan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It reeked of smoke the sheets weren’t changed the toilet paper was almost gone we didn’t even stay the night we immediately left.
Stayed 1 night in Apr 2023
Response from cks on 28 Apr 2023
I'm sorry you feel that way, our sheets are changed daily, Im sorry you did not find any ghosts here as you expected.

6/10 Okay

Melissa

Business traveller, Travelled with partner
Liked: Staff & service
Dated however it looks like they are trying to update some rooms as allowed. Beds and linens we newer. Being a new mattress it was comfortable but they have left the plastic wrap on them. This makes it very noisy, hot and uncomfortable when you are trying to sleep. Had to leave a $50 cash deposit and was told if we paid for our stay by card it would cost more than the posted price. It appears many of the rooms are for more long term residents.
Stayed 1 night in Apr 2023
Response from cks on 28 Apr 2023
ty for your response, we are trying to upgrade

2/10 Terrible

Edward

Stayed 1 night in Feb 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was nice the desk attendant was very polite and accommodating. I was a little surprised that they do not clean rooms daily on multiple night stays and bring fresh towels. I asked the attendant about it and she said, " guest complained about them coming into rooms when they are not there". So they stopped doing it, which I found odd. She did give us fresh towels upon request. Also it stated on your website that breakfast was included. No breakfast. I asked about that. She said, "we have not served breakfast in a very long time". She apologized again. I told her not your fault you just work here. Overall the stay was good.
Stayed 2 nights in Oct 2022
Response from Manager on 3 Dec 2022
Thank you for your kindness, on our end it shows that there is no breakfast, it might need to be updated on the web sites. I will get on that right away. Thank for making us aware of this mis information

8/10 Good

Kelly

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Manager on 3 Dec 2022
Thank you so much

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would not book again
It being an older hotel, I wasn’t sure what to expect. Downfall was bugs under the sink, in the bathroom, behind the night stands, etc. they were all dead but one It was almost dead. Otherwise we would have left. It is a very loud noise when the mechanical room next to ours equipment runs. But it doesn’t do it often. The folks above us were heavy footed and when they turned water on, it was very loud but stopped around 12:15am. The reason we didn’t leave is, The towels appeared brand new. The bed sheets were cleaned but stained. The bed was comfortable. Lighting is a bit dark. The guy at front desk was friendly and accommodating.
Stayed 2 nights in Oct 2022
Response from Manager on 3 Dec 2022
I'm sorry your was not a pleasant one.

2/10 Terrible

Danny

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Jo

Liked: Cleanliness, staff & service
The staff is wonderful - very friendly and accommodating. They are trying to update the rooms as money allows. My room was clean, the bed was very comfy, the shower was great and the wifi was fast. What more could I ask? Well, the information about the place said there was a free breakfast and showed pictures of the spread. However, there was no breakfast or even lobby coffee/tea. They need to change the advertising right away OR start serving breakfast. To the good, there was a good carryout place next door for dinner and an even better place next door for breakfast. It would be good if the motel worked out a deal with the breakfast place to give the guests a place for the free breakfast we thought was included with our room. The outside was clean, but needed mowing and sprucing up.
Stayed 1 night in Sep 2022
Response from cks on 30 Sept 2022
thank you, I am happy you enjoyed your stay with us. we are considering breakfast again soon. I will get on the outside immediately, thank you for letting me know.

10/10 Excellent

Elizebeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. The staff was great. My room was the best. I have no bad words to say about this hotel. I will most definitely stay here again.
Stayed 2 nights in Sep 2022
Response from cks on 30 Sept 2022
thank your for your kind review, please come back to see us

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from cks on 30 Sept 2022
thank you for your kindness

6/10 Okay

Nathan

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

4/10 Poor

todd

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Sad
Nasty place for a hundred bucks a nite
Stayed 1 night in Aug 2022
Response from cks on 30 Sept 2022
so sorry you did not enjoy your stay, however we do not allow smoking in non smoking rooms and you will be asked to stop. we normally evict for this but you were allowed to stay

8/10 Good

Gary

Travelled with family
Disliked: Cleanliness
Needs maintenance
It appears that the property has been best maintained on the first floor. Our second floor room suffered from neglect. Soiled carpet and the entire room was in need of a thorough freshening. The staff was most friendly and helpful, especially in the morning.
Stayed 1 night in May 2022
Response from cks on 19 June 2022
I apologize for you inconvenience , we are updating the motel. please be patient

10/10 Excellent

Angela

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I’d you’re traveling with dogs this is a great place to stay had no issues with any of them
Stayed 1 night in May 2022
Response from cks on 13 May 2022
Thank you for your kind review, we try hard to make our cust feel at home

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2022
Response from cks on 7 Apr 2022
Thank you for your kindness,we ty to make our guests feel at home

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stink
As soon as you walk in the entire lobby, and hallways reeked of cigarettes. I'm not even sure that was the only thing burning there. We had to put towels at the base of our door to keep it out. We stayed in a non smoking room but still smelled. There were no refunds or we would have gone elsewhere.
Stayed 2 nights in Mar 2022
Response from cks on 7 Apr 2022
I am so sorry that your stay was uncomfortable,all you needed to was to bring it to my attention.

6/10 Okay

Mike

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
If you just need to lay your head down for the night, it is fine, but for the money, spend another 20 and go to Lexington
Stayed 2 nights in Jun 2021

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice , clean hotel with very friendly staff
It was amazing
Stayed 1 night in Jan 2021
Response from cks on 16 Feb 2021
thank you so much