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Reviews of Vivien's Hotel

3 out of 5
Vivien's Hotel
MV Patalinghug Ave, Basak, Lapu-Lapu, Central Visayas

Reviews

9.0

Wonderful

Rating 10 - Excellent. 70 out of 112 reviews" "
Rating 8 - Good. 26 out of 112 reviews" "
Rating 6 - Okay. 10 out of 112 reviews" "
Rating 4 - Poor. 4 out of 112 reviews" "
Rating 2 - Terrible. 2 out of 112 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Stayed 1 night in Apr 2024

6/10 Okay

Orla

Travelled with group
Disliked: Cleanliness
The hotel was easy to get to from the airport. The area surrounding the hotel was very noisy and we could hear everything happening outside during the night (including cockerels going non-stop, which was funny at first). The floors were quite dirty (we noticed after walking around barefoot) but the rest of the room was clean including the bathroom. The room came with complimentary water which was great, and the AC worked without issue. The hotel staff were very friendly and arranged airport transfer for us the following day.
Stayed 1 night in Apr 2024
Response from JOEAN on 6 Apr 2024
Dear Ms.Orla,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JOEAN on 6 Apr 2024
Dear Sir Adam,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Erlinda

Response from JOEAN on 23 Mar 2024
Dear Ms.Erlinda,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

8/10 Good

Erlinda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean comfy bed and make the beds everyday which is best staff are knowledgeable and courteous, shuttle van pick up and drop off to airport which is the best. Thank you from all of us has booked 4 rooms for a 5 nights stay
Stayed 5 nights in Feb 2024
Response from JOEAN on 4 Mar 2024
Dear Ms.Erlinda,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- I booked this hotel for its free irport shuttle but no one picked me up at the airport. The staff at reception told me when asked that it was overlooked. - I was in room 201 and I woke up past midnight from motorcycles noise. - No elevator so I was forced to ask help from staff with my luggage - and tip - Room was a good size but no space to open 2 luggages - Room was clean - Left early the next day and staff packed me breakfast
Stayed 1 night in Feb 2024
Response from JOEAN on 23 Feb 2024
Dear Ms.Evelyn,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. Very nice staff. Room is decent. Free airport shuttle. Free breakfast. Located across from restaurants and shopping. I felt safe walking around at night. I recommend it if you're on a budget.
Stayed 1 night in Feb 2024
Response from JOEAN on 23 Feb 2024
Dear Sir Jeff,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

2/10 Terrible

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Could not sleep because of the noise from the main road and the light pollution
Stayed 2 nights in Feb 2024
Response from JOEAN on 23 Feb 2024
Dear Sir Thomas,Greetings from Vivien's Hotel!Thank you for sparing your valuable time writing us a comment. We are saddened to hear about your experience staying with us and for that would like to, on behalf of the team, apologize to you for failing to fulfill your requirements and expectations..We will strive to deliver great experiences consistently and we look forward to being of service to you again!Best regards,Vivien's Hotel"Your Place To Be"

10/10 Excellent

ROGERS G., Modesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not receive an upgread because have never asked for any. As a retired hospitality executive, I am perfectly happy with the commodations I paid for. The staff was great, Rachel and Angel were especially helpful. The driver who picked us up the airport is always a pleasure. The housekeeper, restaurant, and doorman. Please give them our takes for making our stay warm and pleasant.
Stayed 3 nights in Feb 2024
Response from JOEAN on 23 Feb 2024
Dear Sir Rogers,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

8/10 Good

Gesila, Austell

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very helpful. The shuttle service to the airport is a big plus.
Stayed 1 night in Dec 2023
Response from JOEAN on 23 Feb 2024
Dear Ms.Gesila,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Darwin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cleanliness and the location.
Stayed 1 night in Jan 2024
Response from JOEAN on 23 Feb 2024
Dear Sir Darwin,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

8/10 Good

Richard

Stayed 4 nights in Jan 2024
Response from JOEAN on 23 Mar 2024
Dear Sir Richard,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

8/10 Good

Edwin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and airport shuttle is convenient
Stayed 2 nights in Jan 2024
Response from JOEAN on 23 Feb 2024
Dear Sir Edwin,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Leanne

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from JOEAN on 23 Feb 2024
Dear Ms.Leanne,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

JiYOEN

Stayed 1 night in Jan 2024
Response from JOEAN on 23 Feb 2024
Dear Ms.Jiyoen,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

6/10 Okay

Mary Gail, Oakland Gardens

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from JOEAN on 23 Feb 2024
Dear Ms.Mary,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Rommel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, quite and also, the staff were friendly.
Stayed 1 night in Jan 2024
Response from JOEAN on 23 Feb 2024
Dear Sir Rommel,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Cynthia Isabel, Lake Elsinore

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from JOEAN on 23 Feb 2024
Dear Ms.Cynthia,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Elena, Granbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to airport and free shuttle drop off and drop in safe and convenience to every one
Stayed 1 night in Dec 2023
Response from JOEAN on 23 Feb 2024
Dear Ms.Elena,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Cavaughn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this property is one of the selling points.
Stayed 1 night in Nov 2023
Response from JOEAN on 23 Feb 2024
Dear Sir Cavaughn,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

ROGERS G., Modesto

Travelled with family
Liked: Cleanliness, staff & service
Great stay
Stayed 1 night in Nov 2023
Response from JOEAN on 23 Feb 2024
Dear Sir Roger,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Stephen

Stayed 1 night in Oct 2023
Response from JOEAN on 23 Feb 2024
Dear Sir Stephen,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from JOEAN on 17 Oct 2023
Dear Mr.Mark,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving our guests outstanding service and are overjoyed to receive your compliments and appreciation. Our dedicated staff are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve.Thank you for giving us this proverbial pat on the back, you made our day!We will strive to deliver great experiences consistently and look forward to serving you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Jonathan

Stayed 5 nights in Mar 2023
Response from JOEAN on 13 July 2023
Dear Mr./Ms. Jonathan,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve.Thank you for giving us this proverbial pat on the back, you made our day!We will strive to deliver great experiences consistently and look forward to serving you again!“Your Place To Be”Vivien’s Hotel

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the staff was excellent. Ride to and from the airport was timely. Noise was occasionally a problem for me.
Stayed 1 night in May 2023
Response from JOEAN on 13 July 2023
Dear Mr./Ms. Mary,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve.Thank you for giving us this proverbial pat on the back, you made our day!We will strive to deliver great experiences consistently and look forward to serving you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from JOEAN on 26 May 2023
Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Ricardo

Stayed 1 night in May 2023
Response from JOEAN on 29 Oct 2023
Dear Valued Guest,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place very nice
Stayed 3 nights in Feb 2023
Response from JOEAN on 29 Oct 2023
Dear Valued Guest,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

6/10 Okay

Jayralph, Juneau

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Response from JOEAN on 29 Oct 2023
Dear Valued Guest,Greetings from Vivien's Hotel!Thank you for sparing your valuable time writing us a comment. We are saddened to hear about your experience staying with us and for that would like to, on behalf of the team, apologize to you for failing to fulfill your requirements and expectations.May we ask in which part of the service we failed to serve you best so we could address it to the concerned department and take action to improve our service?Please rest assured that we have recorded these issues and duly forwarded them to the concerned department to improve our service for your future visits.We will strive to deliver great experiences consistently and we look forward to being of service to you again!Best regards,Vivien's Hotel"Your Place To Be"

8/10 Good

david

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants and stores and airport. Supposed to have an airport pick up but did not see anyone after 20 minutes looking around so we took a taxi that cost 500 pesos. I had requested a queen bed 2 months before when we booked but was given twin bedroom but they fixed that right away and changed rooms. Included a nice full breakfast. Fair price.
Stayed 1 night in Feb 2023
Response from JOEAN on 29 Oct 2023
Dear Valued Guest,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

6/10 Okay

Dolor Liza

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property itself is reasonably okay and situated near shops and not far from the airport.
Stayed 2 nights in Jan 2023
Response from JOEAN on 29 Oct 2023
Dear Valued Guest,Greetings from Vivien's Hotel!Thank you for sparing your valuable time writing us a comment. We are saddened to hear about your experience staying with us and for that would like to, on behalf of the team, apologize to you for failing to fulfill your requirements and expectations.May we ask in which part of the service we failed to serve you best so we could address it to the concerned department and take action to improve our service?Please rest assured that we have recorded these issues and duly forwarded them to the concerned department to improve our service for your future visits.We will strive to deliver great experiences consistently and we look forward to being of service to you again!Best regards,Vivien's Hotel"Your Place To Be"

4/10 Poor

Scott

Response from JOEAN on 29 Oct 2023
Dear Valued Guest,Greetings from Vivien's Hotel!Thank you for sparing your valuable time writing us a comment. We are saddened to hear about your experience staying with us and for that would like to, on behalf of the team, apologize to you for failing to fulfill your requirements and expectations.May we ask in which part of the service we failed to serve you best so we could address it to the concerned department and take action to improve our service?Please rest assured that we have recorded these issues and duly forwarded them to the concerned department to improve our service for your future visits.We will strive to deliver great experiences consistently and we look forward to being of service to you again!Best regards,Vivien's Hotel"Your Place To Be"

8/10 Good

Dino

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel in a not so safe area. Friendly helpful staff.
Response from JOEAN on 16 Jan 2023
Dear Mr./Ms. Dino,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and functional. Bed was good, sheets and towels clean etc. . Its kind of in the middle of things. Excellent value. The staff responded to emails very quickly. The airport pick up and drop off was timely too. We were a little late for breakfast one morning. And the actually brought 2 plates to the room. !!! I would recommend to anyone looking for a a clean well staffed location in town.
Response from JOEAN on 16 Jan 2023
Dear Mr./Ms. John,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Clifford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel I've stayed there a couple of times
Response from JOEAN on 16 Jan 2023
Dear Mr./Ms. Clifford,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Thomas

Liked: Staff & service, amenities, property conditions & facilities
Response from JOEAN on 29 Oct 2023
Dear Valued Guest,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Lilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Jocelyn on 31 Dec 2022
Dear Mr./Ms. Lilian,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our gu ests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and look forward to serving you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here 5 days very happy with my stay! Its a great place to stay at a great price! Food is great! Staff is very helpful and friendly! Will stay again!
Stayed 6 nights in Oct 2022
Response from Jocelyn on 9 Nov 2022
Dear Mr./Ms. CHARLES,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Romel

Stayed 1 night in Oct 2022
Response from JOEAN on 29 Oct 2023
Dear Valued Guest,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

8/10 Good

J

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is the first dive Hotel, constructed 40 years ago. Locally owned, staff is nice and very helpful. Close to the beach, food, snorkeling, & dive shops. Has a swimming pool that shallow but clean. Friday and Saturday nights can be a little loud because it is close to some live music bars. Was a great place to stay for 4 nights.
Stayed 1 night in Sep 2022
Response from JOE AN on 7 Oct 2022
Hello Mr./Ms. J,Greetings from Vivien's Hotel.Thank you for taking the time to write this review. However, we believe you are referring to another hotel you stayed at. Yet, we are glad to know that you had a wonderful staycation, that's what hotels and resorts aim to do, to give our guests a fantastic break from the hustle in life.We are looking forward to being of service to you again in the future.Best regards,Vivien's Hotel"Your Place To Be"

10/10 Excellent

Rosie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quit and clean
Stayed 1 night in Sep 2022
Response from Jocelyn on 18 Sept 2022
Dear Mr./Ms. ROSIE,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

8/10 Good

Tushar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and a very pleasant stay enroute to the USA from Cebu airport! Salaamat!!
Stayed 1 night in Aug 2022
Response from RICHEL on 5 Sept 2022
Dear Mr./Ms. Tushar ,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area looks small from the outside but its wide inside. Staff are kind and the place is clean.
Stayed 1 night in Aug 2022
Response from Jocelyn on 31 Aug 2022
Dear Mr./Ms. Cecilia,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

8/10 Good

Rosie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place and clean
Stayed 2 nights in Aug 2022
Response from JOEAN on 28 Aug 2022
Dear Mr./Ms. Rosie,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful Diamond 💎 in the rough,
Stayed 4 nights in Aug 2022
Response from JOEAN on 27 Aug 2022
Dear Mr./Ms. Daniel,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Aug 2022
Response from JOEAN on 21 Aug 2022
Dear Mr./Ms. Daniel,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't fault the hotel. You won't be disappointed. Shuttle from and to the airport included in the price. That's super helpful.
Stayed 2 nights in Aug 2022
Response from Richel on 19 Aug 2022
Dear Mr. Brett,Greetings from Vivien’s Hotel!Thank you for taking the time to leave us such a beautiful review.We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again!“Your Place To Be”Vivien’s Hotel

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a great place to stay staff is the best
Stayed 1 night in Aug 2022
Response from Richel on 15 Aug 2022
Dear Mr. Aaron, Greetings from Vivien’s Hotel! Thank you for taking the time to leave us such a beautiful review. We take pride in giving outstanding service to our guests and we're overjoyed to receive your compliments and appreciation. Our dedicated staffs are pleased to learn of your high praise and this gives us great encouragement to continually do our best to extend the best service deserve. Thank you for giving us this proverbial pat on the back, you made our day! We will strive to deliver great experiences consistently and we look forward to being of service to you again! “Your Place To Be” Vivien’s Hotel

4/10 Poor

Shiela Mae

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There’s no elevator in the hotel. It’s exhausting to way up and down the baggage. I book for queen bed but they give the single twin. I’m not happy for that.
Stayed 1 night in Jul 2022
Response from JOEAN on 12 Aug 2022
Dear Mr./Ms. Shiela, Greetings from Vivien's Hotel! Thank you for sparing your valuable time writing us a comment. We are saddened to hear about your experience staying with us and for that would like to, on behalf of the team, apologize to you for we failed to fulfill your requirement and expectation. Please rest assured that we have recorded these incidents and duly forwarded them to the concerned department to improve our service for your future next visits. We will strive to deliver great experiences consistently and we look forward to being of service to you again! Best regards, Vivien's Hotel "Your Place To Be"