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Reviews of Ace Penzionne

3 out of 5
Ace Penzionne
ML Quezon National Highway, Pajo, Lapu-Lapu, Cebu

Reviews

7.4

Good

Rating 10 - Excellent. 30 out of 100 reviews" "
Rating 8 - Good. 27 out of 100 reviews" "
Rating 6 - Okay. 26 out of 100 reviews" "
Rating 4 - Poor. 8 out of 100 reviews" "
Rating 2 - Terrible. 9 out of 100 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Travelled with family, Travelled with family and small children
Liked: Amenities
We are happy to have a comments because they let us check in earlier than normal and we didn’t expect the free transport from cebu airport to the ace penzionne.food are absolutely delicious staff are friendly i can guarantee and spread the words to my friends and relatives to stay at ace penzionne.
Stayed 1 night in Apr 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Surprised there’s available free shuttle to the airport.
Stayed 1 night in Mar 2024

10/10 Excellent

Marlon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is quiet and near to the Mall. And the staff are friendly and polite.
Stayed 1 night in Nov 2023

10/10 Excellent

Elvira, Avondale

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to everything.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lyn on 11 Oct 2023
Good day Mam Lourdes , thank you so much for your time and effort, for giving us feedback. we always want you to feel comfortable all the time you will stay in our Hotel.

4/10 Poor

SANZO

Stayed 1 night in Aug 2023

10/10 Excellent

Miralam V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible and convenient to nearest malls, restaurants, and Lapu Lapu City Hall where I did most of my transactions.
Stayed 4 nights in Jul 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and friendly.
Stayed 1 night in Jun 2023

10/10 Excellent

Neville

Liked: Cleanliness, staff & service, property conditions & facilities
Very good customer service and very clean
Stayed 6 nights in Sep 2022
Response from Lyn on 15 Sept 2022
Thank you so much for your very nice review, we hope to see you again

8/10 Good

Frans

Liked: Property conditions & facilities, room comfort
Convenient for airport
Close to airport, across from Mall and eateries. Always practical and clean.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

6/10 Okay

Sunset, USA

Liked: Staff & service
Its bare bones motel. The AC was blowing a funky smell. I prepaid nonrefundable, but I took the loss and went to a more expensive hotel down the street.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice staff. The airport shuttle only runs during certain hours so I had to take a taxi but it’s not far from airport and an quick ride.
Stayed 1 night in Jun 2019

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good place to stay
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very convenient to Gaisano Mall. Air-conditioned in the room was excellent. Internet not working. I saw some cockroaches in the bathroom and under the desk.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very clean and well managed property The service is great the room is clean and food very good
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Friendly staff. Convenient to the airport.
Stayed 1 night in Feb 2019

8/10 Good

DAVID

Liked: Cleanliness, property conditions & facilities, room comfort
Not a bad place to stay close to the airport. Service could be improved and the wifi was very bad.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
there all ok
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Property was ok for the price we paid. We didn’t like that the cafe they have upstairs was a bit overpriced and when we asked for some things on the menu, they didn’t Have them, it wasn’t just a couple. They were out of at least 5 things on the menu we tried ordering.
Stayed 1 night in Nov 2018

6/10 Okay

Nelida

Stayed 4 nights in Nov 2018

10/10 Excellent

Gord, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Mall and McDonalds is across the street---great money changer in the mall
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Need to focus to remove cockroaches, the room we stayed have few especially in the washroom area.
Stayed 1 night in Oct 2018

8/10 Good

Sherly, Australia

Liked: Staff & service, room comfort
Room is spacious and clean. High ceiling which gives more comfort. Aircon is new. Good value for money and close to everything.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service
The hotel is very close to the airport. Perfect for before a flight. Setup is basic, but functional. Roof top bar is fine, with view of the city. It was not crowded when I went at 8:30 PM. There is a shopping mall across street.
Stayed 1 night in Aug 2018

8/10 Good

Thomas, Australia NSW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe area
My stay was close to cebu main shopping center,just across the road was a big shopping malls free wifi and the room was clean and tidy,a free pick up from airport which is handy just ring in a head to save time
Stayed 4 nights in Jul 2018

8/10 Good

Frans

Liked: Cleanliness, staff & service
Good and close to airport entrance.
Predictable as we stay here more often. Good location, as Mall is across the road and airport entrance is less than 10 minutes by cab. Comfortable bed, acceptable wash room, good hot water and efficient air-conditioning. WiFi is very weak inside room, better in lobby. Would be nice to find good chairs in the room and enough coat hangers. Now we still have to ask for those.
Stayed 1 night in Jul 2018

10/10 Excellent

Gary, Oregon city, Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, everything is close by
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
not happy
We check in an toilet not working. Get that fixed, an later that night we have to have a cold shower cause hot water not working. Fitted sheet on king bed right, but too sheet a single turned sideways. Cockroaches in room. Fridge not turned on. Only soap in roon. No kettle or coffe or cups. Third day we checked out early because the tv stopped working. No refund offered. Went to another hotel. Very unimpressed for price. Look elsewhere.
Stayed 4 nights in Apr 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good valve
Good valve and close to airport
Stayed 1 night in Jan 2018

6/10 Okay

NZR, Travelling the Philippines

Liked: Staff & service
Disliked: Property conditions & facilities
Great to have the shuttle service from the airport
Good staff. The driver had to wait a while thanks to flight delays but all ok. Room seemed clean but 2 mins before lights out a little roach walked past my leg. Disturbing. One thing I hate is when I ask a question the person answer me rather than my partner though I appreciate she is the Filipina.
Stayed 1 night in Dec 2017

8/10 Good

umakaanthan

Liked: Cleanliness, property conditions & facilities, room comfort
good but no bfast added
good
Stayed 1 night in Oct 2017
Dear Umakaanthan Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments, Were in our customer service and ongoing upgrades right know We look forward to seeing you on your next trip Best Regards, MARLYN Guest Service Manager

6/10 Okay

Brian

Hotel near airport
If you need a budget hotel close to Mactan/Cebu airport, Philippines This hotel will fit the bill .
Stayed 1 night in Aug 2017

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY NICE HOTEL.
i really enjoy my stay,i will stay again
Stayed 1 night in Jul 2017

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
Stayed 1 night in Jun 2017

10/10 Excellent

Tom, Calfornia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Value at a great Price..
Will stay again, excellent staff, free shuttle to the airport is a big plus. Can not beat the value for the price. Location is convenient on the main road but quiet...

8/10 Good

shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Lapulapu with poor wifi
Good location across from Gaisano mall, lots of taxis and jeeps available on the main street. Lots of food options. Clean room. Wifi not so good, would connect but no internet often, which was very frustrating. The wifi issue is an easy fix, if they fix the wifi, the hotel would be great.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
They have friendly staff, the place is old, didn't have water for few hours, wifi was slow. I was happy with free airport transportation.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Very friendly and helpful staff. Beautiful, huge room. It is older, but was quality built and still shows well. Wifi was weak. That is my only criticism. We were at the far end of the hall. It worked well in the hall, so we were far from the unit.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
i was happy with the stay

8/10 Good

Luis, San Francisco, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clsoe to Airport and center of city, noisy
Good experience but the nternet get lost often needs to renew repeater for wifi Noisy becuse in front of main street but front of big mall. Staff is nice and other problem are the showers are a little tight and kinda weird design, but i think based on price is ok

10/10 Excellent

luis from calif, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to airport mall crossing street. Easy to fin
Happy there. Excellent price and is old fashion but big room

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the Price
Great staff and located close to food and shopping. I'll stay here again in the future.

6/10 Okay

TETSUO

スタッフの対応が良かった。挨拶も良くしてくれた。空港へ無料で送ってくれるサービスは良かったです。
Stayed 2 nights in Nov 2023

8/10 Good

Yasuhiro

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Lyn on 11 Oct 2023
Thank you so much for your time and effort for giving us your feedbacks , appreciate it. we will do better the next time you stay.

6/10 Okay

Dieu

Disliked: Cleanliness
Ok for 1 night, room is old, loud A/C
Ok for one night, but not longer. Very loud A/C, not a room for sound sensitive person
Stayed 1 night in Jan 2023
Response from Lyn on 2 Mar 2023
thank you so much for this review, we will do our best to upgrade.

10/10 Excellent

HIDEKAZU, osaka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
近くに何でも揃ってるので便利

6/10 Okay

ATSUNORI

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
設備の古さが、多々気になりました。
Stayed 10 nights in Sep 2022

8/10 Good

Jun

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2020