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"Friendly attentive and welcoming staff - makes a big difference "

"Wonderful facilities and food was very good, room was well sized and clean. "

"Bathroom was poor with outdated bath and shower which was dangerous to use. The group booking for 9 people did not seem to exist. Very poor internal communication. The bedroom doors were not soft close and banged all night as people went to their rooms. We were refused entry to the dining area at 7.00 pm as we hadn't booked never having being informed of such a procedure at reception. Finally two days before we were due to arrive we were informed that our booking made on Jan 23rd nearly 2 months prior was cancelled due to overbooking!! After several phonecalls to the hotel we finally got our booking reinstated. What a stressful experience for an 82 year old alumni of the University attending our 63rd reunion (Rutherford Hall block 5 ,1963) "

"Not bad hotel .room showing bit of sge as bit of black mould in grout on bathroom . Had good which was good apart from hair in pizza .but as compensation gave us a couple pf free drinks .all staff were lovely"

"Breakfast was ok but poor quality ingredients. We had a terrible dining experience. Starter ok - We waited one hour for our mains. My salmon served on a bed of rice was so dried out it was inedible. Looked like it had been left under the heat lamp for ages. Crispy and very dry. You could lift the whole dish up in one go - horrible. My partners cod loin wasnt any better and his veg was actually black and burnt. Amazed they actually served it to us. Four of the desert items were off the menu and we were under a time constraint anyway. Considering we paid for this in advance and no way of getting any refund it was highly disappointing. "

"Air conditioning was fine"

"Ok"

"Top class hospitality "

"Hotel was lovely and the beds were comfortable. Really pleasant staff and would recommend the hotel. However wasn’t a fan of 5 WhatsApp messages plus Expedia messages from them think it was a bit too much. Apart from that everything else was great "