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"Lovely hotel nice and clean and modern. Pricey breakfast and parking and a coffee for £4.50 but otherwise pleasant stay"

"The hotel was fine other than the fact that the earliest check-in time is 1500 and we arrived at 1520 but our room wasn't ready. This isn't acceptable when you have plans to meet up with people. Check out is at 11am so there is plenty of time to prepare rooms for new arrivals. There are two lifts but they both don't seem to work all the time. As this hotel was recently re-branded I would expect issues such as these to be dealt with before reopening. The rooms were clean and a decent size and one of the ladies at the breakfast buffet was particularly friendly & helpful. "

"From check in which took 40 mins as they couldn’t find our booking, which was paid for in January. To paying for a meal where chips were hard and stale, did tell the member of staff but was told he would tell the kitchen, he pick up the chips and never returned, not would you like me to get you some fresh chips, nothing, reported it to reception, not interested, reported again the next morning and luckily got a decent member of staff Nichola I think her name, she refunded me my money. Breakfast was cold, day two went to make a coffee there were still water left in the kettle, the kettle was very dirty, the shower was dirty and rusty, toilet stained, the worse thing was when we noticed old blood on the pillow, that was the final straw we checked out and booked into the Hilton which to my suprise was the same price a night as we paid for this awful hotel, experia have been amazing sorting this out for us. I have photos of the things I mention here. This hotel needs the health and safety going in to access this."

"The hotel is undergoing what appears to be a paint refresh, so this probably clouded my judgement slightly. That said, the staff were very helpful and accommodating. The room was ok, but dresser doors wouldn’t close, paint was chipped and generally it looked well worn. The hotel location is great and the nearby restaurants are well worth a visit. The bed was very comfy so that’s a plus. Overall our experience was good, but could have been better."

"This is an excellent hotel for the price <£100. Everything is new, clean and works. The public areas are nice, the bar is excellent and the food was great. It’s very convenient for the train station and there is decent parking available nearby"

"Great stay again at this property. We were here for 2 nights for the ice hockey play offs. We had booked 2 rooms and the lovely gentleman on reception kindly upgraded us to executive rooms and accommodated our request for one of them to be made into a twin."

"Wonderful hotel. It was a lovely room and staff were friendly."

"Very clean and freshly painted interior. Friendly and helpful staff. Delicious breakfast."

"Everything was great but wasn’t impressed with the threadbare carpet in room 452! It let the hotel down. "