Suite, 1 King Bed (1 Bedroom)
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Reviews of Park Plaza London Waterloo

4 out of 5
Park Plaza London Waterloo
6 Hercules Road, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 657 out of 1233 reviews" "
Rating 8 - Good. 350 out of 1233 reviews" "
Rating 6 - Okay. 119 out of 1233 reviews" "
Rating 4 - Poor. 67 out of 1233 reviews" "
Rating 2 - Terrible. 40 out of 1233 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert Raymond Hessler

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful.
Stayed 9 nights in Mar 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location, clean, friendly staff.
Stayed 14 nights in Apr 2024
Response from Santa on 19 Apr 2024
Dear David, thank you for sharing your review. We are so glad to hear you liked our hotel and it's excellent location. We also appreciate your nice comments towards our friendly team. We look forward to welcome you back soon! Kind Regards,

10/10 Excellent

Sasha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff. Convenient location.
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the eye, super friendly staff and an Illy Cafe on premises…. What more could and Italian traveler want!
Stayed 1 night in Apr 2024

10/10 Excellent

Semih

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. Very clean and helpfull staff.
Stayed 7 nights in Apr 2024

6/10 Okay

Jade

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Song

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in this hotel for three nights. Overall experience is great. Pros * Friendly staff and good service. I had toilet issue, staff was able to fix it quickly. Request for additional amenities was also addressed quickly. Luggages were handled very smoothly and quickly. * Breakfast is good. There are a lot of varieties in breakfast, with good mix of meat / carbon hydrates / vegetables / fruits. To my surprise, the hotel even provides smoked mackerel and it tasted good. * Transportation, buses and underground transportation are within short walking distance. Waterloo station is also very close.
Stayed 3 nights in Apr 2024

6/10 Okay

Roby

Disliked: Staff & service
I arrived by 8am and requested early check in (usually an additional cost attached). I was told that the rooms were occupied but that the staff will call me when it’s available. I checked back at 11am, 12:30pm and 1:30pm. Never received a call or email from anyone. At 1:30pm the supervisor told me the earliest I’d be able to check in was at 3pm. The offered me no concessions or alternatives. At 3pm they were not sure the room was ready. This is the official check in time….My stay started off with a bad impression. The room was ok. Location was convenient and walkable to various attractions.
Stayed 7 nights in Mar 2024
Response from Kristine on 15 Apr 2024
Dear Roby,Thank you for sharing your experience. We are sorry to see we have fallen short on some aspects of your stay with us and apologies for the inconvenience caused. However, we hope you enjoyed the other aspects of the hotel.I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons.Kind regards, Kristine

10/10 Excellent

jasmin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
love this hotel! few min walking distance to london eye and trafalgar square. a lot of shops everywhere
Stayed 3 nights in Apr 2024
Response from Solari on 16 Apr 2024
Dear Jasmin, thank you for your nice feedback! We are thrilled to hear that you enjoyed your whole stay! We truly hope you come back to stay with us again very soon. Kind regards, Solari

8/10 Good

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Friendly staff. Nice hotel
Stayed 4 nights in Mar 2024
Response from Solari on 11 Apr 2024
Dear Don, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location and the helpful staff. We look forward to welcoming you back. Kind regards, Solari

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Apr 2024

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel close to Waterloo
Stayed 1 night in Apr 2024
Response from Eli on 9 Apr 2024
Thank you for your nice comment, Richard,We are glad that you found our hotel nice and close to Waterloo. Looking forward to you coming again! Kind regards,

10/10 Excellent

Vu Dinh

Stayed 4 nights in Apr 2024

8/10 Good

Cipta, Maple Ridge

Stayed 2 nights in Apr 2024

8/10 Good

SHLOMO

Liked: Cleanliness, staff & service, property conditions & facilities
New and modern hotel, close to Westminister.
Stayed 7 nights in Mar 2024
Response from Santa on 4 Apr 2024
Dear guest, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and that you liked our hotel and it's excellent location. We look forward to welcome you back soon! Best wishes,

10/10 Excellent

Emily

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. Staff were very friendly and helpful especially with my 5 year old. Maggie in particular at breakfast yesterday morning was lovely. Room was spacious with loads of storage. Loved the view so much i never used the button controlled curtain! Breakfast was good. Only negative was that the pool was so cold we couldn't stay in it for more than a minute. Located literally over the road from Lambeth North station and 10 mins from Westminster Bridge via graffiti tunnel. Pretty sure we'll be back!
Stayed 2 nights in Mar 2024

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolutely outstanding experience at Park Plaza London Waterloo. The staff went above and beyond for us in multiple instances, including bringing a bottle of wine and chocolates to our room when they found out we were in London to celebrate a birthday. Very modern hotel (fast elevators, touchscreen controlled lights, temperature, and curtains). Very walkable and great for transportation (next to an underground station, close to a train station, and only a five minute walk to the London Eye). Don't let the railroad tracks next to the hotel fool you, we never heard a single sound from them while inside the hotel. We would stay here again in a heartbeat!
Stayed 5 nights in Mar 2024
Response from Eli on 2 Apr 2024
Thank you for taking the time to leave us your amazing feedback, Brandon,We are so happy to see you enjoyed your stay with us during the celebration of the birthday and that you experienced very friendly service from our staff. We cannot wait to welcome you back! Kind regards,

6/10 Okay

Obinna

Travelled with family
Disliked: Staff & service
Previously checked into a dirty room. Discovered that TV also doesn’t work. Guest relations manager Alexandra who was so sweet and apologetic moved us and assigned a better room. All was great from then onwards. She even sent a card and a bottle of wine for the inconvenience. Well, we then try to open the bottle of wine and called for a wine opener. That’s when the service went downhill. Negative attitude from both the room service staff and the front desk who are now requesting us to bring the bottle downstairs to be opened. Simple courtesy would’ve been to bring up a wine opener. Little things.. but makes you wonder at their hospitality training.
Stayed 4 nights in Mar 2024
Response from Mimi on 2 Apr 2024
Dear Obinna, thank you for your review. While we are pleased our Guest relation manager provided you with great assistance, we regret to hear about your disappointment with our room service staff and reception team. We will share your comments with our team to better our service next time. We hope to see you again in the near future. Kind regards

10/10 Excellent

Ariel

Stayed 2 nights in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay
Stayed 1 night in Mar 2024
Response from Alina on 1 Apr 2024
Dear David, thank you for your feedback during your recent stay. We are glad you enjoyed your stay with us. We do look forward to welcoming you again. Kind Regards, Alina

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The staff was really wonderful and incredibly helpful, they all went above and beyond. The room was modern and clean, nice location!
Stayed 1 night in Mar 2024

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant hotel in a convenient area for sightseeing in London with a tube station close by. Friendly, helpful staff
Stayed 1 night in Mar 2024
Response from Irene on 28 Mar 2024
Dear Caroline, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

yadira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, walkable distance, near bus stop and underground
Stayed 5 nights in Mar 2024
Response from Irene on 27 Mar 2024
Dear Yadira, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was lovely and in a convenient location. We were not too impressed with the friendliness of the staff but overall a good place to stay.
Stayed 4 nights in Mar 2024
Response from Irene on 27 Mar 2024
Dear Becky, thank you for your review. We are glad to learn that you loved your stay with us, however, please accept our apologies if you found our staff any less than warm and welcoming. Please rest assured your comments will be shared with our team to take appropriate action. Hopefully, this will not deter you from staying with us again, as we hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

Simone

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay at this hotel. The room was very nice and clean. The only issues I had, the toilet stopped working close to the end of our stay, which was resolved quickly by the team. There was a leak in the shower area, but other than that, it’s really a nice hotel. The check in and out process was really easy. Everything was done on my phone, without seeing the receptionist. The hotel is very modernized, which I really loved. I will definitely stay here again.
Stayed 5 nights in Mar 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

PAULINE

Stayed 1 night in Dec 2023

6/10 Okay

emilia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Did not like that they didn’t clean the room good every day. No privacy in the bathrooms. No robes in the room.
Stayed 8 nights in Mar 2024
Response from Kristine on 18 Mar 2024
Dear Emilia,Thank you for taking the time to share your feedback from your visit to Park Plaza London Waterloo We are sorry to see we have fallen short on some aspects of your stay with us and apologies for the inconvenience caused. However, we hope you enjoyed the other aspects of the hotel.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Park Plaza London Waterloo, I look forward to welcoming you back.Sincerely, KristinePark Plaza London Waterloo

10/10 Excellent

Khadeja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is centrally located & modern. I’d definitely book again. Only downsides are: bathroom lighting is terrible and the lobby is too heavily perfumed.
Stayed 4 nights in Mar 2024

8/10 Good

Samm

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Despite overlooking Waterloo train station the room was quiet with no corridor or outdoor noise. It is less than a 1minute walk from North Lambeth tube and a twenty minute walk from cavent garden and west end. Unfortunately the bathroom door broke. Staff were very apologetic but as we were booking out we do not know how the issue would have been resolved. Pool nice, plenty of towels available, but sauna out of use and steam room did not heat up well. Enjoyed stay and would go back
Stayed 1 night in Mar 2024
Response from Irene on 15 Mar 2024
Dear Samm, thank you for your review. We are sorry that you experienced some issues during your stay. Please rest assured we will share your feedback regarding our bathroom facilities with our team accordingly. On a positive note, we are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

Luisana, houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kwabena

Stayed 3 nights in Mar 2024

8/10 Good

amir h

Travelled with family and small children
- The pool and spa area, men’s change room didn’t have a hook to hang the towel. Also, the shower bob was broken. - we arrived early, our room wasn’t ready. They kept our carryons for a few hours and they made the room available about 4 hours ahead of check-in time. Thank you. - hotel was conveniently located close to the subway station . Thank you.
Stayed 3 nights in Mar 2024
Response from Solari on 14 Mar 2024
Dear Amir, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location. All your unfavourable feedback will be raised to our team to ensure that we meet our guests' satisfaction and improve our standards. We wish you well and hope to serve you better in the future. Kind regards, Solari

8/10 Good

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient, I didn’t realise there was a spa at the hotel prior to booking so I didn’t get a chance to use it but next time I will definitely come prepared
Stayed 1 night in Mar 2024
Response from Solari on 14 Mar 2024
Dear Grace, thank you for your nice feedback! We are glad to hear that you enjoyed your stay! We truly hope you come back to stay with us again very soon. Kind regards, Solari

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Bianca

Stayed 1 night in Mar 2024

10/10 Excellent

Linda Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierges were very helpful.
Stayed 7 nights in Mar 2024
Response from Mimi on 11 Mar 2024
Hello Linda, thank you for your review. I am delighted to see our concierge team was very helpful during your visit. We look forward to seeing you again soon. Best regards

10/10 Excellent

Jane

Stayed 1 night in Mar 2024

10/10 Excellent

Hossam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Very central and close to everything. Hotel is very clean, smells amazing when you walk in, room was clean and we were given complimentary water everyday along with housekeeping and fresh towels daily. 10/10 experience.
Stayed 7 nights in Mar 2024

10/10 Excellent

Abdallah

Stayed 1 night in Feb 2024

8/10 Good

Kimberley

Stayed 3 nights in Mar 2024

10/10 Excellent

Ashley

Stayed 1 night in Feb 2024

10/10 Excellent

Marianne

Stayed 3 nights in Jan 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

4/10 Poor

Monique

Disliked: Cleanliness
Stayed 3 nights in Feb 2024

10/10 Excellent

lesley

Travelled with partner
Liked: Amenities
I liked the cleanliness and the swimming pool, pur room was nice lighting was lovely just n8t good for make up
Stayed 1 night in Feb 2024
Response from Mimi on 26 Feb 2024
Hello Lesley, thank you for your feedback. We are pleased to see you enjoyed the cleanliness and swimming pool during your stay. We hope you will choose to visit us again. All the best

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most enjoyable, friendly helpful staff very good selection at breakfast including grilled tomatoes delivered to my table staff having overheard me searching for them. Impressive. Excellent facilities & high standard of cleanliness. Will recommend
Stayed 2 nights in Feb 2024
Response from Marylin on 26 Feb 2024
Dear Jennifer, thank you for your feedback. We are excited that you enjoyed your time with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. We hope to see you again soon. Kind Regards, Marylin