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Reviews of Marlin Waterloo

4 out of 5
Marlin Waterloo
111 Westminster Bridge Road, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1054 reviews" "
Rating 8 - Good. 316 out of 1054 reviews" "
Rating 6 - Okay. 99 out of 1054 reviews" "
Rating 4 - Poor. 42 out of 1054 reviews" "
Rating 2 - Terrible. 38 out of 1054 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lorrainne, Bartlett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Close to the iconic sights of London and easy to get around.
Stayed 5 nights in Apr 2024

6/10 Okay

Claudia

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
We had a decent stay and as someone who has travelled frequently, I am surprised it is considered a 4 star hotel. I would think 3 star at best. The first noticeable thing was the smell of the room. Our suite had 2 rooms and bathroom separately. There was a urine/public bathroom smell that lingered no matter if we closed the doors to each room. From a 4 star hotel you would expect the bare minimum of amenties such as disposable tooth brush/combs/razors/qtips… there were only a shower gel set (body/shampoo/conditioner). The room key cards are reused (obviously) but they were kind of dirty and sticky. The staff and service were average to below- our room did not have a phone so we would have to go downstairs to ask for things. When we would use the luggage storage service - its the small things of making you do it all yourself and not helping with our bags ( we had elderly people) The location is convenient- walkable to many attractions but it was the small things that made it 2.5/3 stars at best.
Stayed 1 night in Apr 2024

8/10 Good

Lionel S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to most sites.
Stayed 4 nights in Apr 2024

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large spacious room. Room stocked with amenities. Quiet and comfortable.
Stayed 1 night in Apr 2024
Response from NANDA SANA on 23 Apr 2024
Dear Patty, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated. Thank you for choosing Marlin Aparthotel Waterloo! All the Best, Nanda SanaWaterloo Reception waterloo@marlin.com 02039085000

10/10 Excellent

Zane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great location, good facilities.
Stayed 3 nights in Apr 2024

8/10 Good

Heath

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024

10/10 Excellent

Dale, Mission

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were amazing helping an old gal get here theatre tickets on her no data phone. We will definitely stay here again when we come back to London. Our room was large and the kitchen was great.
Stayed 6 nights in Apr 2024
Response from Nanda Sana on 23 Apr 2024
Dear Dale,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Your feedback is greatly appreciated. Thank you for choosing Marlin Aparthotel Waterloo! All the Best, Nanda SanaWaterloo Reception waterloo@marlin.com 02039085000

10/10 Excellent

Jonathon

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location was amazing.
Stayed 3 nights in Apr 2024

10/10 Excellent

TERRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy for transportation
Stayed 6 nights in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Dec 2023

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Conveniently located property
Stayed 1 night in Apr 2024

6/10 Okay

Ken

Travelled with family and small children
Liked: Cleanliness
The hotel uses WhatsApp to communicate as there’s no phone in the room. However, it was a slow and inefficient process. Responses were delayed and requests were not fully fulfilled. Our double bed was uncomfortable as it was basically 2 twin matresses put together (not what I would expect from a 4 star hotel). The sofa bed mattress was sagging in various places making it also uncomfortable to sleep. Would say the quality was generally lacking.
Stayed 5 nights in Apr 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful, friendly staff. Hotel is very clean and well presented and rooms are quiet.
Stayed 1 night in Apr 2024

6/10 Okay

Fernando

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The bedroom is too small for a family of 4. The bed was terrible, and the breakfast was not worth it. The staff was really helpful and very kind.
Stayed 3 nights in Apr 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotless. Staff friendly. Great price. Location was good.
Stayed 1 night in Apr 2024

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Close to a lot of things but lower marsh area has community feel. Tried the breakfast one Morning was good value for money. Oxhana v nice on reception
Stayed 3 nights in Apr 2024

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, spacious apartment
Stayed 1 night in Apr 2024

10/10 Excellent

Carter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel within a nice walking distance to Big Ben and the London Eye. There is a grocery store a few shops down and the kitchenette made it easy to make our breakfast before some early morning tours. The luggage storage was also very appreciated.
Stayed 3 nights in Apr 2024

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and so central to everything. Great underground links too. Will definitely be back!
Stayed 2 nights in Apr 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Amenities
Really good location and lovely rooms. Comfortable beds and good quality bathroom plus good storage and small kitchen space. Easy check in and discrete staff presence to help with queries. Close to Waterloo tube station and a few minutes walk to London Eye and south bank. Will definitely stay again
Stayed 1 night in Apr 2024

2/10 Terrible

John

Stayed 2 nights in Mar 2024

6/10 Okay

boris

Stayed 3 nights in Mar 2024

10/10 Excellent

Karl, Sioux Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at London's Marlin Waterloo. The hotel's location was excellent -- you can see the London Eye from the hotel's front door, and a couple nights we walked from Trafalgar Square and the theater district back to the hotel. Not a short walk but not a million miles. The room wasn't huge by American standards, but it was okay for two adults and two teenagers. The hotel staff was very nice. All our family birthdays happen to fall within about ten days. The hotel staff dressed the room for a birthday surprise (balloons, card, message on the mirror, Paddington bear) for my son on arrival for a small fee. The boys then secretly asked the hotel if they would do the same thing for free, as a surprise, for my wife and my birthday a couple days later, since the boys didn't have any British spending money. The hotel did them the favor, no charge, just to be nice. There's a Pret a Manger right next door, an all night souvenir and light grocery store two doors away, and a larger grocery store next door that stays open late. One block to the Lambeth North Underground Station. Lobby was pleasant, the bar/lounge was very nice. The bathroom was also very nice and modern, and in the past we've found some British plumbing -- well, troublesome. Very well stocked kitchenette, from the coffee and French press to the fully stocked cabinets. For the price, the Marlin Waterloo was a great value. Very happy with our choice. Thanks very much to the staff.
Stayed 7 nights in Mar 2024

10/10 Excellent

Jonathan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place for an extended stay. Nicely setup
Stayed 2 nights in Mar 2024

8/10 Good

Sandip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located.
Stayed 2 nights in Mar 2024

10/10 Excellent

Raquel, eagle pass

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Garrett, Sahuarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place.
Stayed 4 nights in Mar 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Property was extremely convenient and close to attractions and amenities. There is a tube station on the same block and Waterloo tube is a short walk away. This hotel is located close to many pubs and restaurants and a short walk to Big Ben and Westminster Abbey.
Stayed 7 nights in Jan 2024

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of local restaurants and shops, as well as grocery stores. Convenient to two tube stations. Staff very friendly and helpful. Rooms clean!
Stayed 6 nights in Mar 2024

8/10 Good

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

INES

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cosmopolitan
Stayed 3 nights in Mar 2024

6/10 Okay

Edward A

Liked: Cleanliness
The staff were pretty perfunctory, but pleasant enough. The room was basic but comfortable, if cold when I arrived. The stairs were not accessible, which for someone who hates lifts, was annoying, and it took me a while to work out i needed to use the key for the lifts. Overall, reasonable, if costly for what it was.
Stayed 1 night in Mar 2024

2/10 Terrible

Alexa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dirty, j found hears in the sheets, the pillows, the floors were not clean, even found a bottle cork. I advise not to stay, the bathroom has build in the ceramic tiles. And the worse part is that management won't do anything. I tried getting a refund to leave to anther hotel and they wouldn't do i leaving and loosing money but better than having my 7 year old be in a place with this condition.
Stayed 1 night in Mar 2024

10/10 Excellent

Dionne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are all very nice and were accommodating.
Stayed 6 nights in Mar 2024

10/10 Excellent

Dania, West Jordan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good spacious room for a family of 4. Great service and helpful staff. Next to a little market and 2 tube stops. Only thing is that the clothes dryers don’t work. But great place overall
Stayed 4 nights in Mar 2024

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean. Nice to have a grocery store right down below
Stayed 5 nights in Mar 2024

6/10 Okay

Prathap

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I would expect some bath tub would be placed for 4 star hotels like this and also some complimentary drinks like coffee and welcome drink would add much value to this.
Stayed 2 nights in Mar 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very good. The staff was friendly and efficient. The location was very good as well, super close to all the major attractions. Our room was comfortable and clean. We enjoyed our mini kitchenette and the size of our room. I recommend this hotel when visiting London.
Stayed 2 nights in Mar 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Jessica

Stayed 2 nights in Mar 2024

10/10 Excellent

Asad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s located in central london close to all the attractions people come to. BIG BEN LONDON EYE and more. And in our room we had a view of the downtown skyline. Highly recommend
Stayed 7 nights in Mar 2024
Response from Bhargav on 23 Mar 2024
Dear Asad, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Marlin Aparthotel Waterloo! Best Regards, Bhargav Seela

8/10 Good

Tarynn, Spring

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean, quiet and convenient to the tube, groceries, and walking to attractions. Laundry was a bit of a nightmare-we had to wait for a washer, which was fine but the dryer took 6 hours to leave us with a damp load that we had to hang all over our room. We did let employees know the next day but based on other reviews they were aware of the issues and are not maintaining the machines. They didn’t seem interested in problem solving.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and clean rooms. Easy walking distance to trains or bus stops.
Stayed 4 nights in Mar 2024
Response from NANDA SANA on 19 Mar 2024
Dear Jennifer,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Marlin Aparthotel Waterloo! Best Regards, Nanda Sana

10/10 Excellent

Generosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marlin Waterloo was excellent. We enjoy our stay there. Amy was kind and helpful and the rest of the staff very friendly. Very good location. Our room was very nice and clean. We were very happy we chose this hotel. I will recommend it.
Stayed 6 nights in Mar 2024
Response from NANDA SANA on 19 Mar 2024
Dear Generosa, Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Marlin Aparthotel Waterloo! Best Regards, Nanda Sana

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 7 nights and it was very great. The rooms had a lot of room and the beds were comfy. The front staff were excellent! oksana and swassi Were amazing ver helpful and sweet. The red head front desk lady was awesome too! Highly recommend if you for want to be close to Big Ben, Westminster and the Eye.
Stayed 3 nights in Mar 2024
Response from NANDA SANA on 19 Mar 2024
Dear Jennifer,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Marlin Aparthotel Waterloo! Best Regards, Nanda Sana

10/10 Excellent

Becky

Stayed 1 night in Mar 2024

10/10 Excellent

Sidney, Chandler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to dining, grocery, and tube stations.
Stayed 10 nights in Mar 2024
Response from NANDA SANA on 19 Mar 2024
Dear Sidney,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Marlin Aparthotel Waterloo! Best Regards, Nanda Sana

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from NANDA SANA on 19 Mar 2024
Dear Edward,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Marlin Aparthotel Waterloo! Best Regards, Nanda Sana

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. We left items in the hotel room and they kept them for us until we were able to return. Close to SO much including the Tube right across the street. Highly recommend
Stayed 2 nights in Mar 2024
Response from NANDA SANA on 19 Mar 2024
Dear Cameron,Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Please feel free to contact me directly and it will be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Marlin Aparthotel Waterloo! Best Regards, Nanda Sana