"Had some questions about parking and breakfast before booking, and instead of a customer service rep, the Hyatt service number I called got me connected to a high pressure, third party sales rep who wanted me to book through her even though she couldn't match the price I saw on Expedia. She wasn't knowledgeable about the amenities I had questions about, and kept trying to use scare tactics about hidden fees that the hotel would ask me for at check-in (they didn't). Hyatt needs to invest in having an actual customer service line.
The noise level in the lobby was pretty high even with only a handful of people at the bar, and it echoes all the way up as the rooms on all floors overlook it in a courtyard-type layout. The suite door didn't block out the noise very well, so it was pretty annoying until 1-2 am. Other general areas like the hallways, walls, and elevators could have been cleaner.
Went to breakfast in the morning before checkout, and the hostess was great. Really the only person who keeps the place going, though. She said the waiter would be coming soon, but they never did. Breakfast is self-serve except for drinks, so we were able to find someone and ask for something. Most of the clean dishes were visibly soiled, had to move 6 or 8 off the top of the stack to find one that was acceptable. Hot items were pretty soggy, and the pre-made waffles were not very warm. Couldn't find any ketchup or butter, so I skipped the oatmeal and ate my potatoes plain."
