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"Great breakfast. Airport shuttle was fast and on time. Relaxing pool. Friendly staff. Clean."

"Require a 250 dollar deposit that was not mentioned when booking. Staff told me at checkin that I would receive my deposit when I checkout out. LIE. they refund you at checkout yes BUT they very conveniently forgot to mention that its takes 3 to 5 business days for you to actually receive your money back. I also had problems with my parking pass for the Hyatt parking lot and I called the hotel for assistance. Since my ticket wasnt working they gave me a new ticket free of charge. So the next day when i actually checkout and get in my car to leave the ticket that was just given to me NO LONGER WORKS. so I call and ask why the pass they JUST gave me last night doesn't work. Its because it expires at 6 pm and I was leaving at 8pm. I tried explaining to them that I was never informed of that and I received MAJOR ATTITUDE. she just kept repeating over and over "we don't own the parking lot company". Ok??? If your printing off and handing out tickets for this company you should explain the rules and regulations. So I had to pay TWICE. I am never coming to a Hyatt ever again in my life. Rude unhelpful staff with attitude problems."

"I didn't use these services."

"Room need to be more cleaning,we found clothes in bed for the previous customers, everything else is okay. "

"I stayed at another sonesta hotel in Florida which is why I chose this one and so glad I did! I had one of the rooms with a city view which was great. The staff was also very helpful and kind. I was initially checked in by Deo. I did arrive early so my room wasn’t ready so I agreed to a different room but it wasn’t one with a view and I didn’t like it so I went back down and another lady helped me switch back to my originally room. I don’t recall her name but she was very patient. The rest of my stay, Zack helped me and he was really sweet. The only downside is the parking. It’s $32 per day for an in and out pass since the hotel doesn’t own the parking lot so it quite expensive. Other than that, I loved my stay."

"We had room service for breakfast and it was hot and delicious. The restaurant it also great. We had dinner the night prior."

"Nice environment at the bar "

"The hot tub was really not that hot, it was warm where I could put my 1 year old in it, and little bugs were floating in it. The main pool was very cold. The breakfast was basic, the toaster for your bagels out toast was broken. So your only options were waffles, fruit, cereal. The shower pressure was very weak, really didn’t feel the water at all. When we made our beds before we left for the day, than we came back and there was little black hairs all over our beds. We are all blonds and long hair! So that was really strange to us on where they came from since they were not there when we left. They were on top of the blankets and under the blankets. Housekeeping does not come in rooms until you check out. So who was in our room. All in all it’s what you hear, you get what you pay for! We didn’t pay a lot so didn’t expect anything nice. "

"Great service. The suite was amazing "