"I love staying here. In a great location to explore Makati from. Yes it is very basic but its air-conditioned and a great place to come back to sleep at"
"I love staying here. In a great location to explore Makati from. Yes it is very basic but its air-conditioned and a great place to come back to sleep at"
"I'm not good at English, but the staff politely answered my questions using the translation function on their smartphones.
The room was not dirty either.
The area around the hotel could be called a slum.
The shower had a water heater, but there was no hot water."
"I'm not good at English, but the staff politely answered my questions using the translation function on their smartphones.
The room was not dirty either.
The area around the hotel could be called a slum.
The shower had a water heater, but there was no hot water."
"During the stay the room was Okay. But while we were cleaning before check-out we noticed cockroaches on the room which was not a big deal but still concerning. The room was clean but there were some areas that were dirty and dusty when we checked-in. Overall for the price it was good enough to sleep and rest. The directions was a little confusing since the streets were not that narrow but once we arrived the staff was helpful and kind which made the experience feel better."
"During the stay the room was Okay. But while we were cleaning before check-out we noticed cockroaches on the room which was not a big deal but still concerning. The room was clean but there were some areas that were dirty and dusty when we checked-in. Overall for the price it was good enough to sleep and rest. The directions was a little confusing since the streets were not that narrow but once we arrived the staff was helpful and kind which made the experience feel better."
"Expedia – Huge Disappointment, but Rose Saved the Day
First of all, Expedia — massive disappointment on your side. My booking was accepted, everything seemed ready, and then upon arrival I was informed that the property I had booked had been cancelled — and the worst part, I was only notified when I got there. Completely unprofessional.
Thankfully, Rose — the manager of some of the properties at Poblacion Suites Polaris — stepped in and saved the situation. After nearly 25 hours of travel and...
"Expedia – Huge Disappointment, but Rose Saved the Day
First of all, Expedia — massive disappointment on your side. My booking was accepted, everything seemed ready, and then upon arrival I was informed that the property I had booked had been cancelled — and the worst part, I was only notified when I got there. Completely unprofessional.
Thankfully, Rose — the manager of some of the properties at Poblacion Suites Polaris — stepped in and saved the situation. After nearly 25 hours of travel and...
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
this hotel deserves 5 star rating ***** the location is perfect for shopping and outside dining options and a stroll in the park. but for me what makes it 5 star are the staff from Ric Fuentes, Cha and the rest of the staff at the executive lounge sorry I can't remember you all. well special mention to Matt Salvador and the Chef who have surpassed my food expectation. thank you and of course the room very clean an spacious.
this hotel deserves 5 star rating ***** the location is perfect for shopping and outside dining options and a stroll in the park. but for me what makes it 5 star are the staff from Ric Fuentes, Cha and the rest of the staff at the executive lounge sorry I can't remember you all. well special mention to Matt Salvador and the Chef who have surpassed my food expectation. thank you and of course the room very clean an spacious.
I love this hotel, it’s our third time staying here.
It’s very convenient to everything. The staff are all nice and friendly. Alicia in the front desk is cool and lovely. Our check in and check out procedure was a breeze. The breakfast buffet was amazing!
Will definitely come back…
I love this hotel, it’s our third time staying here.
It’s very convenient to everything. The staff are all nice and friendly. Alicia in the front desk is cool and lovely. Our check in and check out procedure was a breeze. The breakfast buffet was amazing!
Will definitely come back…
Jemima
Reviewed January 26, 2024Reviewed January 26, 2024
Great staff, great location, wonderful spa. We arrived after a red eye flight and accommodated us for an early check in. The rooms were luxuriously big and very comfortable for its location in the Ortigas CBD. And just beside restaurants and a Jollibee!
Great staff, great location, wonderful spa. We arrived after a red eye flight and accommodated us for an early check in. The rooms were luxuriously big and very comfortable for its location in the Ortigas CBD. And just beside restaurants and a Jollibee!
Gerard
Reviewed October 19, 2026Reviewed October 19, 2026
Stayed here for one night layover in Manila and it was above what we expected. They kindly let us checked in earlier, pool was 10/10. Buffet breakfast also one of the best I've been too.
Stayed here for one night layover in Manila and it was above what we expected. They kindly let us checked in earlier, pool was 10/10. Buffet breakfast also one of the best I've been too.
over all the property is excellent. the staff are very professional. upon check inn they offered free mango juice.
one thing that should be informed to all guest is the fee to use the swiming pool. it is not free to the guest. we have to pay 800 pesos per person to use the pool. children 5 yesrs old below is free. guest should be informed prior to reservation or upon check in
over all the property is excellent. the staff are very professional. upon check inn they offered free mango juice.
one thing that should be informed to all guest is the fee to use the swiming pool. it is not free to the guest. we have to pay 800 pesos per person to use the pool. children 5 yesrs old below is free. guest should be informed prior to reservation or upon check in
Vic
Reviewed September 19, 2023Reviewed September 19, 2023
I always love staying at Shangri-La hotels! The location is very convenient, and the staff are always helpful, friendly, and accommodating. I especially enjoy the breakfast, which offers a wide variety of delicious food to choose from. There’s something for everyone! Overall, it’s always a pleasant and enjoyable experience, and I look forward to staying here again.
I always love staying at Shangri-La hotels! The location is very convenient, and the staff are always helpful, friendly, and accommodating. I especially enjoy the breakfast, which offers a wide variety of delicious food to choose from. There’s something for everyone! Overall, it’s always a pleasant and enjoyable experience, and I look forward to staying here again.
Eva
Reviewed October 20, 2026Reviewed October 20, 2026