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"Staff was very helpful"

"Everything was great except the slow elevators and crowds at the lobby. Got to be patient waiting for the elevators. "

"Incredible experience "

"great location next to the station. friendly staff. clean room with all the amenities. i had a great view of the city. breakfast was excellent"

"Best hot spring, meal is good quality, big parking lot, good place for hiking "

"Staff were awesome. Nice small hotel at great location "

"It was a fun stay and I enjoyed my two nights here. You can choose your choice of yukatas. The onsen is well sized and clean with all the amenities you need. Breakfast was also enjoyable with many food options. Only downside was that the room's bathroom was not well maintained - there was a stale smell and mould around the edges of the bath tub, drainage was also very poor leading to pooling of water while showering. r."

"We had a really great experience, Tana-yu and breakfast/dinner buffets are outstanding! Hoshi-kan room was super clean, spacious and enjoyed the purified water! Highly recommend!"

"The hotel is relatively new so everything was still well maintained. The staff were helpful and the check in and check out process was fuss free. Good sized room and the location was great. "