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Reviews of Kusatsu Onsen Gensen Ichinoyu

3 out of 5
Kusatsu Onsen Gensen Ichinoyu
Kusatsumachi 135, Kusatsu, Gunma

Reviews

9.0

Wonderful

Rating 10 - Excellent. 169 out of 275 reviews" "
Rating 8 - Good. 77 out of 275 reviews" "
Rating 6 - Okay. 20 out of 275 reviews" "
Rating 4 - Poor. 9 out of 275 reviews" "
Rating 2 - Terrible. 0 out of 275 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chunchi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice onsen!
Stayed 2 nights in Feb 2024

10/10 Excellent

Hwee Kiang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kenny

Everything was great. Only the breakfast buffet was a bit limited.
Stayed 1 night in Nov 2023

10/10 Excellent

Jovanie

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and staff was really nice!
Stayed 2 nights in Oct 2023

10/10 Excellent

Alan

Travelled with family
Liked: Amenities
The private onsen was wonderful. The room was huge. The staff were very friendly.
Stayed 2 nights in Sep 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel near the main Kusatsu Yutaba and the shops, also walkable to the bus terminal. Highly recommend and would stay again!
Stayed 1 night in Jun 2023

10/10 Excellent

KA FAI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staffs are all friendly, hotel location is good,
Stayed 3 nights in May 2023

10/10 Excellent

Nancy

Stayed 1 night in May 2023

8/10 Good

Jeannie, Richmond Hill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There was no bathroom in the room,you have to go to the hot spring room to shower, a bit inconvenient.
Stayed 2 nights in Apr 2023

4/10 Poor

Kiyoko

Disliked: Property conditions & facilities
The property’s website did not have exact map to get there. I asked at the info center for direction but a couple from Hong Kong took 1 hour to locate the property. It was not mentioned there are long stairs to get there from “yubatake” tour spot. No elevators at the property you have to lug your suitcases up to your room.
Stayed 1 night in Apr 2023

10/10 Excellent

Jacquelyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing staff. Especially enjoyed the onsen.
Stayed 1 night in Apr 2023

8/10 Good

Pauline

Liked: Staff & service, amenities, property conditions & facilities
Staff are extremely helpful & friendly, but I guess it's Japan's culture, rules can't bend a bit to accommodate clients needs. I missed breakfast coz of my very early departure & no boxed BF is allowed.
Stayed 1 night in Apr 2023

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very friendly. The hotel was amazing. Loved having an Onsen in the hotel and a Footbath outside the lounge area. A couple of minutes walk to the Yubatake, restaurants and 711. I would recommend going to the supermarket or Lawsons near the bus station. Much quieter and more stock than the 711. There are no cooking utensils or plates and cutlery in the room but see the reception staff and they will give them to you. The Yubatake and surrounding area look amazing lit up at night. Loved our stay here
Stayed 2 nights in Mar 2023

10/10 Excellent

Thomas

Travelled with partner
Kusatsu Onsen Gensen Ichinoyu is perfect choice when visiting Kusatsu. Highly recomend this property.
Stayed 3 nights in Mar 2023

10/10 Excellent

Saeranee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel locates nearby Yubatake. Room is clean and big. Staff can not use english that much but there was no problem.
Stayed 1 night in Mar 2023

10/10 Excellent

ee liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent onsen hotel with excellent bar view
Stayed 2 nights in Jan 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Experience
The place is close to the bus station and merely a block away from Yubatake. It's really clean and modern yet still have old school ryokan vibe. Free foot bath right at the lobby. Staff is polite and professional, speaks passable English which is better than my broken Japanese. We had a private onsen tub in the room and it's absolutely amazing. We could go soak in the tub whenever we like for however long time. Free breakfast were simple western bites but we ain't there for that. Highly recommended for solo, couple or family trip.
Stayed 2 nights in Jan 2023

8/10 Good

Marcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. Great rooms and comfortable. Amazing hot spring but the shower area was way too cold. Would definitely stay here again.

10/10 Excellent

Teeraphon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Dec 2022

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Megumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the large room and the well cleaned building.
Stayed 1 night in Mar 2022

10/10 Excellent

Alexandre

Stayed 1 night in Feb 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

8/10 Good

ROMERO MONTERO

Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff attention to detail and desire to provide the best possible service .
Stayed 2 nights in Mar 2020

10/10 Excellent

Jay, Bellevue WA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is extremely clean (everyone needs to take their shoes off before entering the hotel). Great location - steps away from the town center but tucked in a quiet alleyway.
Stayed 1 night in Feb 2020

8/10 Good

Fi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and modern, Clean and spacious, the only thing is breakfast selection is too limited and check out time is 10 which is very early
Stayed 1 night in Jan 2020

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy room heater.
The room is very big and comfortable. There are 2 layers of windows, the external layer is unable to close properly and sometimes the cold air keeps coming in. The heater in the room is not very useful in keeping the room warm as it is not strong enough.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and stylish room! Attentive service! The only bad thing is that it is difficult to get to esp in snowy weather with suitcases to pull along!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very convenient and only one street behind the yubatake , all the facilities of the hotel are new, the staffs are professional and the attitude are excellent. A small episode happened, saying that before the check-in time, our child's Scooter's wheel fell off on the way, so we took it to the hotel and ask the hotel staff to borrow some tools to repair it when we came back to check-in later. When we returned to hotel, the staff stated that they had repaired the scooter and put in our room. Otherwises, we had booked the Deluxe Twin Room with Mini Kitchen and Private Hot Spring but they upgraded our room to the largest room for us, the room surprised us a lot.
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
New hotel but feel not good for my experience. 1, no parking and very difficult to find a hotel. 2, check out time is 10am, its early 1hrs than other hotel. 3, staff not enough and not helpful.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel , staying here is like staying at home
Stayed 2 nights in Dec 2019

10/10 Excellent

WinnieSinSin, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have fantastic time at Kusatsu Onsen Gensen Ichinoyu. We’re in love with this place! The service is fantastic, everything will kindly be arranged for you. The room was really comfortable, with an amazing bed. The Onsen was clean and the water was hot and healing. We would definitely recommend Gensen Ichinoyu to everyone. We loved our stay and we miss the place!
Stayed 3 nights in Oct 2019

6/10 Okay

TGS, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was superb, facilities was great. Location was horrible, we couldn’t find the place at all for the fact that we are driving n we hv to go 5 times round n round the Kusatsu town n yet couldn’t find the place. There was no place to park n finally we park our car at the sister hotel... n took their shuttle bus to the hotel. When we finally found the exact location of the hotel, we hv to carry 2 heavy luggage’s through 20 stairs of staircase... oh gosh.. can’t believe it was so inconvenient.. we will not recommend this hotel to any1. Thank you
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent hispitality, beautiful modern jepanese style setting, great place.
Stayed 1 night in Oct 2019

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and his staff are excellent. They went out of their way to take care of us. This hotel has been recently updated and is gorgeous. Two simple warnings, there is no air conditioner, but the evenings are very cool in fall. There is no elevator for the four story hotel. Staff will assist you, though.
Stayed 3 nights in Sep 2019

10/10 Excellent

WAI KEUNG, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Feb 2024

8/10 Good

Man Yee

Stayed 1 night in Jan 2024

8/10 Good

??

Stayed 1 night in Nov 2023

8/10 Good

Ami

Liked: Cleanliness, staff & service, property conditions & facilities
湯畑から近いので、道は分かりやすいです。朝食はパンで軽食が食べれました。 部屋にはお風呂はないですが、大浴場がちょうどよい大きさです。ドリンクバーがあって助かりました。 木造建物なので、廊下が誰か通ると部屋まで聞こえるのが気になったので、星1つ減です。
Stayed 1 night in Nov 2023

10/10 Excellent

Mickaël

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le parfait compromis
Très belle hôtel , le personnel y est bienveillant . La chambre était spacieuse et le lit très confortable . Et le onsen très agréable . Hôtel situé à 1 minutes des points d'intérêts principaux . Seule petit bémol le petit déjeuné .
Stayed 2 nights in Oct 2023

10/10 Excellent

えり

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

りょう

Stayed 1 night in Sep 2023

6/10 Okay

Yukino

Stayed 1 night in Aug 2023

10/10 Excellent

ヨシタカ

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駐車場が有ればよかった！
Stayed 1 night in Aug 2023

10/10 Excellent

Kwok Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

iida

Stayed 1 night in Jul 2023