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"The staff was very polite and helpful. The view from the room was beautiful especially at sunrise."

"Very nice hotel with excellent dinner and breakfast..we were served by a staff name RINA…she is extremely polite, cheerful and very friendly…she even personally wrote a goodbye card to me… that’s was very thoughtful and really appreciate her service. Will definitely stay again if I am going to be in Yamagata…it’s like coming home….thank you once again"

"Facilities in this hotel are really great. We stayed 2 nights and enjoyed Onsen a lot ! Each table in the restaurant has high partitions (like a box). I understand it might be good for families or privacy but it didn’t have good atmosphere. "

"The property has a pretty environment and has a nice view of the Matsushima bay area. It offers tasty meals with a good variety of food and beverages. Unfortunately the room that I was assigned, while has a nice view, is right next to the railway tracks with trains frequently passing. No information about the railway tracks were provided in the process of booking online, I believe Expedia should alert customers to state clearly their request for a quiet room away from the railway. The property should also consider installing double glazed windows for the rooms affected. Should I be staying for more than one night, I would request a change of rooms."

"Great for the "

"Bathroom too small for us b/c we are TALL"

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"Good food, free drink, shuttle service available. We will be back."

"It was as if taking a step back in time. Drifting off to sleep in a dark room with the snow falling through the positioned sliding windows as to not see any of the surrounding modern day buildings, was a marvellous experience that I shall treasure forever. Great amenities, a karoke room, natural onsens, a library and not to mention both a wonderful supper and breakfast, not to mention buffet style. My only regret is not booking another night! And the highlight for me was sitting in the natural onsen, both in daylight and below the night sky with snow falling, yet being warmed by the natural baths watching the world go by. 10/10 for me! Can't recommend enough!"