Kostrze Hotels, Kraków

"Room was lovely, staff was lovelier yet. Great location, clean, nice rooms with cool decor. Always felt totally safe around area."

"Loved this hotel, centrally located, really close to different shops and restaurants. The staff 10/10. Too bad I didn’t get to stay longer. "

"I travel extensively and have stayed in many genuine deluxe and 5-star hotels around the world, so unfortunately this property did not meet what I would reasonably expect from a hotel advertised as 5-star. In reality, I would rate it closer to a 3-star experience. The best part of the hotel was definitely the location, which was very convenient, and most staff were generally pleasant when spoken to. The room size was also decent. However, there were several disappointing issues. Firstly, the hotel appeared to advertise breakfast included, but during booking this was suddenly not the case, which felt misleading. I also contacted the hotel over 24 hours before arrival regarding possible early check-in and allergy-friendly linen requests, yet I received absolutely no response — not even a short acknowledgment message. The room itself lacked many standard 5-star touches: no bathrobes, very limited in-room amenities, minimal tea/coffee supplies, and even drinking water required guests to walk down the corridor to external water coolers. The carpets looked dirty and worn, and housekeeping standards were below expectations. One particularly concerning detail was finding a completed breakfast room-service card left behind from a previous guest, which raised questions about attention to cleaning and room checks. Overall, the hotel has potential because of its location and some friendly staff members, but it simply does not currently deliver a true 5-star experience."

"Fabulous! What a lovely place. We were very pleased. Very accessible, near the park and close to everything. Staff were wonderful and the property seemed fresh and new. Would absolutely recommend."

"Overall excellent facility"

"I stayed at the AC Marriott three nights ago and had a very pleasant experience. The hotel is very modern, stylish, and beautifully designed. My room was excellent — very clean, comfortable, and with a fresh new-style interior that made the stay even more enjoyable. We also used the underground parking, which was very convenient, secure, and well organised. Overall, everything was great and I would happily stay there again."

"Good location and great shower"

"Great location, excellent room, restaurant and food are fabulous. We didn't realise it is almost brand new and couldn't have chosen a better hotel to stay at. Perfect!"

"No issues, lovely hotel and staff"