Novotel Krakow City West

Property class: 4

Choose dates to view prices

Located close to National Museum and Kraków Barbican, Novotel Krakow City West provides shopping on-site, a playground and an arcade/games room. Treat yourself to a massage or other spa services. The on-site restaurant, Novo2, offers breakfast, lunch and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a library and dry cleaning/laundry services.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$96
includes taxes & fees
15 Nov - 16 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 1 Queen Bed with Sofa bed

A hotel room with a bed, a sofa, a desk, and a zebra-patterned carpet.

Superior Room, 1 Queen Bed with Sofa bed

9.2 out of 10
Wonderful
(23 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Single Beds

A hotel room with two beds, a chair, a phone, and a picture on the wall.

Superior Room, 2 Single Beds

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 Queen Bed

Room

Executive Room, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 2 Single Beds

A hotel room with two beds, a desk, a chair, a bicycle, and a TV screen displaying 'NOVOTEL Krakow City West'.

Executive Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a coffee machine, and a wall with butterfly decorations.

Executive Room, 2 Double Beds

9.2 out of 10
Wonderful
(11 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

A hotel room with a bed, a nightstand, a phone, and a window with curtains.

Suite, 1 King Bed with Sofa bed

  • 59 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed

A modern living room with a sofa, two chairs, a small table, a vase with flowers, and a lamp.

Superior Suite, 1 Queen Bed with Sofa bed

  • 59 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Located in Kraków, Novotel Krakow City West is in the business district. National Museum and Kraków Barbican are cultural highlights, and some of the area's notable landmarks include Dragon's Den and Wieliczka Salt Mine. Oskar Schindler Factory is another place to visit that comes recommended. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Kraków travel guide
Map
Armii Krajowej 11, Kraków, Lesser Poland, 30-150

What's nearby

  • A statue of a man with a beard and glasses, wearing a necklace. There are other statues in the background.
    Jordan Park
    19 min walk - 1.6 km
  • A large building with a red banner and multiple windows.
    National Museum
    7 min drive - 3.1 km
  • A modern building with vertical orange panels and a glass entrance.
    Malopolska Garden of Arts
    8 min drive - 3.1 km
  • International School of Polish Language and Culture
    14 min walk - 1.2 km
  • Wisla Stadium
    17 min walk - 1.5 km

Getting around

  • Turowicza Station
    10 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop
    11 min drive
  • Kraków (KRK-John Paul II - Balice)
    26 min drive

Restaurants

  • Współwinni
    4 min walk
  • Circle K
    3 min walk
  • Miyama Sushi
    4 min walk
  • Trattoria Cichy Kącik
    16 min walk
  • The Place
    11 min walk

About this property

Novotel Krakow City West

  • Upscale family-friendly hotel near Kraków Barbican
  • Located close to National Museum and Dragon's Den, Novotel Krakow City West provides shopping on-site, a playground and an arcade/games room. Treat yourself to a massage or other spa services. The on-site restaurant, Novo2, offers breakfast, lunch and dinner. In addition to a library and dry cleaning/laundry services, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • An indoor pool and a children's pool, along with sunloungers
    • Buffet breakfast (surcharge), a free local area shuttle and bike hire
    • Self-parking (surcharge), an electric car charging station and multilingual staff
    • 5 meeting rooms, a lift and a gift shop
    • Guest reviews speak highly of the helpful staff
  • Room features
  • All 305 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and desk chairs.
  • Extra amenities include:
    • Deep-soaking baths, free toiletries and hairdryers
    • TVs with satellite channels
    • Wardrobes/cupboards, children's books and coffee/tea makers

Awards and affiliations

  • Eco-certified property
  • This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

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Frequently asked questions

Does Novotel Krakow City West have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM. The swimming pool is closed seasonally each year from December 15 until December 21.

How much does it cost to stay at Novotel Krakow City West?

As of 9 Nov 2026, prices found for a 1-night stay for 2 adults at Novotel Krakow City West on 15 Nov 2026 start from AU$96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Novotel Krakow City West pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 100 per pet, per night. Service animals are exempt from fees.

How much is parking at Novotel Krakow City West?

Self-parking is available for PLN 70 per night.

What time is check-in at Novotel Krakow City West?

Check-in start time: 4:00 PM; check-in end time: 2:00 AM.

What time is check-out at Novotel Krakow City West?

Checkout is at noon.

Where is Novotel Krakow City West located?

This family-friendly Kraków hotel is located in the business district, within 3 mi (5 km) of National Museum, Kraków Barbican and Dragon's Den. Oskar Schindler Factory and Wieliczka Salt Mine are also within 12 mi (20 km). Kraków Łobzów Station is 29 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel Krakow City West Reviews

8.8

Excellent

9.0

Cleanliness

7.0

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 467 out of 1000 reviews
Rating 8 - Good. 422 out of 1000 reviews
Rating 6 - Okay. 81 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and very clean room.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay if you are visiting krakow. Not to far away from the centre so easy to get to but far enough away that you are not dealing with massive amounts of people with your stay. With in the pick up points for day tours. Food here was the best part as it was so fresh and well made.
Stayed 7 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Helpful and friendly staff. The room and shower were great. The gym was a little cramped and may need reorganising. We would stay again. Thank you
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Great location, super comfortable bed and pillows, good breakfast, nice staff
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Pool area was dirty and coffee machine was down in the lobby area. Staff was nice and rooms were clean
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay here. The property was clean, well-maintained, and the staff were incredibly welcoming and helpful throughout our visit
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Very clean and tidy and reception staff extremely helpful. The hotel is a little out of the centre, but this is only around £4 in a Bolt or Uber taxi, so it was not an issue. I would definitely recommend and would certainly stay there again.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was basic, pool was basic but kids can play in shallow area. Breakfast was fabulous! Walkable to grocery and nearby restaurants! Not thrilled about 70pln as a daily parking rate.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, indoor swimming pool was good bonus, staff very helpful. Parking was for additional fee. Breakfast was delicious.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Breakfast is very good with a lot of variety. Easy parking though you have pay a small fee per night.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very friendly staff and nice atmosphere
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Delicious food.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Staff friendly. Great breakfast!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very clean. Had dinner in the restaurant and it was very good quality at a reasonable price
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Travelled with family for a site visiting. Stuff at the hotel was friendly. Hotel is clean. AC at the hotel very weak would not recommend staying during heat waves. Bus to the old town is located right by hotel very very convenient and easy to use. Stuff at hotel will help out how to use it.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, great staff, impeccable rooms.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, breakfast was nice and the staff were always happy to assist if needed
Stayed 5 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think I was suckered in a little bit by Instagram in all honesty. Yes it is a decent hotel and the price was good however I'd say in reality it was pretty run of the mill and you'd be better being located closer to the old town. No water in room for the good of the environment but the water station was the complete other end of the corridor to us to pretty inconvenient. Breakfast was average at best and on several occasions big hitting items were empty and took too long to fill. The pool, whilst handy, needed to be warmer (both the environment and the water) and the sauna is only active after 4pm! Fair amount of noise from other guests too in corridors/rooms. Maybe more of a 3.5 than a 3... Tip: If you're going to the Salt Mine then Bronowice station is around a 20min walk and you can get a direct train there.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean Hotel staff were very nice food was great.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff! Enjoyed my stay
Stayed 6 nights in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice rooms. Comfy enough and very clean. The swimming pool and gym however, were too small and crowded. The location was good and close enough to different attractions.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. It is clean and convenient location. We stay two night at here, and have satisfied.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good breakfast. Clean rooms and excellent service from the staff.
Stayed 3 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Beds very comfy.
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel overall and very friendly staff. Food was also good. Public transport was ok and the bus stop was nearby the hotel.
Stayed 4 nights in Jun 2024