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"The hotel itself if fine but showing some wear. In a good location near the castle. We paid for an upgraded ‘suite’. The room was large. But the carpeting was badly worn and in need of replacement. Going into the bathroom the edge was frayed with backing showing. And it had an off odor that seemed to air out once the windows were open. Onto the furnishings. A chair had a large rip in the arm. The ottoman was badly stained. And the couch looked tired and old. Additionally the curtains were ripped in a couple of places. All in all disappointing. I rarely write critical reviews but in this case it was justified."

"Great location right next to the train station and easy to access train, and local tram and buses. 30 mins walking dustance to the Zenkoji temple or a quick bus ride. The hotel is a big one and the staff was very helpful to our requests. There are lots of restaurants and shops around the hotel."

"Free breakfast was excellent. Check in easy. Spacious room for family of 4. Very near to railway station."

"Room nice and clean. Good location. Breakfast not catering for western style but good. Perhaps add some cereal."

"The establishment is immaculate and boasts a welcoming staff that provides all necessary amenities. "

"The JAL hotel is wonderfully located in Nagano city, only a few blocks walk to the train station. A full and large Breakfast is available everyday on the top floor for amazing views of the surrounding mountains. Rooms are quite spacious. There are many restaurants in the nearby area to choose from every night. Nagano is a wonderful city to visit in Japan as it’s much less crowded than places like Tokyo or Osaka. The direct bus to the snow monkeys from the station was a tremendous experience, as you get to see the snow monkeys in their own environment."

"Breakfast was great. Wide selection of Japanese and western style options. Many delicious meats, soups, pastries, veggies. "

" Nice breakfast for a budget hotel within walking distance to the railway station "

"Excellent central hotel in Nagano, very close to the station (around 5 min walk). We checked in late after the Shinkansen from Tokyo and the process was quick and efficient. The breakfast was good and twinned with Wendy’s so there was the option of a burger as well. Clean and tidy hotel. "