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"Clean, spacious, updated room, professional staff, 24/7 tea, water, coffee, light snacks in reception. Fitness center was very small."

"Upon check in for our anniversary our friends room was upgraded but ours was not, this was a little annoying but we weren't too bothered as we knew we would be busy. We didn't have breakfast booked, but it looked ok. The bar area is beautuful and has comfy seats, the rooms are really pretty and decorated to a fantastic standard. The shower is wonderful and always had hot water. A small gripe, no shower gel. The beds are incredible! The comfiest beds ever! Did not want to leave. Free hot coffee tea and hot chocolate 24h from the machines downstairs was a life saver! Overall I'd definitely recommend the hotel."

"The hotel was clean and the staff very helpfull. The breakfast catered for everyone from a continental to a cooked offering. But a cooked breakfast was not a full English. Only down side was breakfast was served in the basement so if you were disabled you would not be able to get down there as there are no lifts."

"The room was clean, spacious, and very comfortable. Breakfast offered a wide variety of freshly prepared options each day. However, I noticed the food tended to feel fresher before 9am, likely as it hadn’t been sitting out for as long. The three-tier serving concept was a great idea, but the middle tier consistently included pork charcuterie, which I do not eat, despite reminding staff each morning. The staff were professional, and helpful throughout my stay."

"Breakfast was delicious both days "

"Top tier service. Excellent attention to detail by hotel staff. Amenities well maintained and the breakfast options were amazing. "

"Great location, set back from the main square but very peaceful, room was spotless and will definitely return "

"Excellent hotel. Amazingly helpful staff members, so friendly. Turn down service daily refilling free mini fridge with soft drinks, milk and waters. Drink on arrival and bottle of wine prior to check out as a thank you. Amenities were everything you could need and all clean and in working order. The location itself is perfect, completely walkable to main attractions (shopping centre, jewish quarter, lots of bars and restaurants) and situated on the main square of the old town, offering incredible views and things to do on your doorstep. Incredible value for money. Would recommend this hotel 100 times over. "

"Fab location in the old city, new & working facilities, good attached restaurant - all we needed for a short holiday in Krakow. "