Jetted tub

Reviews of Phi Phi Harbour View Hotel

3.5 out of 5
Phi Phi Harbour View Hotel
58/1 Moo 7, Phi Phi Beach, Ko Phi Phi

Reviews

8.4

Very good

Rating 10 - Excellent. 167 out of 349 reviews" "
Rating 8 - Good. 108 out of 349 reviews" "
Rating 6 - Okay. 43 out of 349 reviews" "
Rating 4 - Poor. 14 out of 349 reviews" "
Rating 2 - Terrible. 17 out of 349 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazing hotel next to pier swim up lovely only issue no steps from balcony to get in
Stayed 1 night in Apr 2024
Response from Chaiya on 20 Apr 2024
Thank you for your kind comments.

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location,staff is wonderful the bed is to hard other then that great place to stay
Stayed 5 nights in Mar 2024
Response from Chaiya on 1 Apr 2024
Thank you for the review that you have shared with others. Our mattress may be hard for Western who like softer ones. However, we have enough toppers all the time and this will make the beds a lot more comfortable.

8/10 Good

Safrarz

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and staff was very helpful. I would recommend this place. Only thing I did not like is the bed was hard.
Stayed 1 night in Mar 2024
Response from Chaiya on 1 Apr 2024
Thank you for your recommendation and information that you have shared with others.Our mattress may be hard for Western who like softer ones, Asian like hard beds. However, we have enough toppers all the time and this will make the beds a lot more comfortable.We hope to see you again on your next visit to Phi Phi.

10/10 Excellent

Jorge

Liked: Amenities
Situated in a convenient location accessible to most amenities. Steps from longtail boats and ferry pier. Clean, friendly staff, great beach access. Enjoyed my experience and would definitely visit again
Stayed 3 nights in Mar 2024
Response from Chaiya on 12 Mar 2024
Thank you very much for the highest mark given to us. Please come again.

4/10 Poor

Connie

Travelled with family
Liked: Property conditions & facilities
This was the hardest mattress I e ever slept on felt like ply wood
Stayed 2 nights in Feb 2024
Response from Chaiya on 21 Feb 2024
Thank you.

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ideal location just opposite the harbour and on the beachfront. Breakfast was great, just outside the hotel on the beach front - stunning views. Pool access room difficult to enter/exit as no steps and we didn’t get any of the sun on our balcony. Helpful staff and clean enough. Room was tired and basic but had everything we needed for a few nights stay.
Stayed 2 nights in Feb 2024
Response from Chaiya on 19 Feb 2024
Thank you very much for your comment in details covering most of the thing. Yes our pool has a few hours during the day, it looks like indoor swimming pool 1 pool and outdoor 1 pool.

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a good location, but quite run down, needs updating - overpriced if you ask me. Staff are amazing that’s one good thing. Breakfast very limited options… The bed is a lump of rock, very hard so if you have a bad back you won’t want to stay here. But good location 2 mins from harbour
Stayed 4 nights in Feb 2024
Response from Chaiya on 5 Feb 2024
Thank you very much for your comment. This summer we will re-paint the building etc. We do big job every year during summer.

10/10 Excellent

Leanna

Liked: Amenities
It was an epic trip with everything at our finger tips
Stayed 4 nights in Jan 2024
Response from Chaiya on 4 Feb 2024
Thank you very much for your kind review with the highest score given to us. Yes, we are the nearest hotel from pier, and everything is at reach. Please come again.

6/10 Okay

Kamana, New York

Travelled with partner
Liked: Staff & service
Stayed here over new years, staff was incredibly helpful and in a prime location by the dock. Facilities seemingly have not been updated in a long time, could use a renovation. Also not much attention to detail on the beachside, trash overflowing etc. OK stay, given how conveniently located it is and with pool and beach access would put more effort into the visuals.
Stayed 2 nights in Dec 2023
Response from Chaiya on 31 Jan 2024
Thank you for your review.

10/10 Excellent

Mackenzie

Stayed 3 nights in Jan 2024
Response from Chaiya on 23 Jan 2024
Thank you for your score. Please come again.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Jan 2024
Response from Chaiya on 23 Jan 2024
Thank you sir.

8/10 Good

Tracy

Travelled with family
Nice stay - pleasant 7/10
Was ok stay Great location Pool very tired looking and rooms ok Would give it 7/10
Stayed 2 nights in Jan 2024
Response from Chaiya on 23 Jan 2024
Thank you for your comment.

10/10 Excellent

Rochelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chaiya on 13 Jan 2024
Thank you very much for the top score given to us. Please come again.

8/10 Good

Julie

Travelled with group
Perfect location… a block away from ferry pier! Oceanfront.. only downside is rooms always feel damp. But would def stay again!
Stayed 2 nights in Jan 2024
Response from Chaiya on 13 Jan 2024
Thank you very much for your kind review. Please come again.

10/10 Excellent

Courtney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 amazing place to stay!
When we arrived, we were immediately greeted by the staff who took our bags inside and up to our room. Easy check in, convenient location, & kind workers. We were pleasantly surprised by our room that had a view of the pool and the beach. I’d stay here again!
Stayed 2 nights in Jan 2024
Response from Chaiya on 10 Jan 2024
Thank you very much for your kind words with the highest score given to us. Please come again.

8/10 Good

Warren

Liked: Amenities
Stayed 4 nights in Dec 2023
Response from Chaiya on 16 Dec 2023
Thank you very much for your high score given to us. Please come again.

10/10 Excellent

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chaiya on 13 Dec 2023
Thank you very much for the highest mark given to us. Hope to see you again.

10/10 Excellent

Isaell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow! The view, the room, just a big wow!
Stayed 1 night in Nov 2023
Response from Chaiya on 7 Dec 2023
Thank you very much for your BIG WOW given to our property. Please come again.

10/10 Excellent

JAY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay here. Quiet as it’s nearer to the end of the beach, but easily walkable to where all action is. Hotel is clean, rooms are good sized & the pool overlooks the ocean. Will be back here!
Stayed 2 nights in Dec 2023
Response from Chaiya on 6 Dec 2023
Thank you very much for your kind words. Hope to see you again.

10/10 Excellent

Leonardo

Stayed 2 nights in Nov 2023
Response from Chaiya on 6 Dec 2023
Thank you for the highest score given to us. Please come again.

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A nice hotel that felt a little dated in style. The bed was extremely firm and lack of pillows. The pool looked loveky hut it rained during our stay so couldnt enjoy. Great location as you get off the boat and its just there. Also out the way from the nightlife but close enoigh to walk in and enjoy if you want to.
Stayed 2 nights in Nov 2023
Response from Chaiya on 29 Nov 2023
Thank you very much for your kind review. Sometimes it rains these days. Please come again.

6/10 Okay

Barbara

Just okay
Big rooms but very dark and dated.Spotty wifi. No warm or hot water in shower and shower doesn’t drain well. Very fish bowly as all rooms look into each other. Phi Phi Don was the only disappointing spot in Thailand. Dirty and smells like sewage. Cats everywhere and the do their business on the beach. Phi phi Ley was spectacular and wish we just did a day trip instead of staying on Phi Phi Don.
Stayed 3 nights in Nov 2023
Response from Chaiya on 21 Nov 2023
Thank you for your review. Sorry to say that our is in not dated and lighting in hotel room mostly are as the same as ours using new style of ceiling light. Phi Phi ley is great for all travelers to enjoy day trip. You may not like Phi Phi island.

6/10 Okay

Leama

Liked: Cleanliness, staff & service
Good value, excellent location. The real let down of this hotel were the rock hard beds, I actually thought they were just box springs. A mattress topper would go a long way for this place. There was also this green light coming from a box under the sink in the bathroom & it glowed straight through the glass wall in our eyes as we slept which also seemed problematic for a good nights rest
Stayed 2 nights in Nov 2023
Response from Chaiya on 17 Nov 2023
Thank you very much for you kind words. You might forget to turn the light in the bathroom off. Please try again next visit. Regards.

10/10 Excellent

Darlene, Sherwood Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
East walking distance to and from ferry terminal. Lots of restaurants and shopping. Very convent location and nice hotel with very nice pool.
Stayed 3 nights in Nov 2023
Response from Chaiya on 16 Nov 2023
Thank you for your review.

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable
Nice hotel but basic. Would recommend getting a room with pool access.
Stayed 2 nights in Nov 2023
Response from Chaiya on 16 Nov 2023
Thank you sir.

6/10 Okay

Melissa

Stayed 2 nights in Oct 2023
Response from Chaiya on 29 Nov 2023
Thank you very much for you mark 3 out of 5 given to us.

10/10 Excellent

Amy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time here
Stayed 2 nights in Oct 2023
Response from Chaiya on 22 Oct 2023
Thank you for your comment. Please call us again for your next trip to Phi Phi island.

10/10 Excellent

Parker

Stayed 1 night in Oct 2023
Response from Chaiya on 22 Oct 2023
Thank you for the highest score given to us. Hope to see you again next trip to Phi Phi.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near the pier and all the attractions. No need for water taxis or long walks. You can’t get a better location
Stayed 3 nights in Oct 2023
Response from Chaiya on 19 Oct 2023
Thank you very much for your review with the highest score given to us. Please come again.

4/10 Poor

Camila

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not well maintained and higiene not great
Hotel is in bad state, and the higiene is not good. The towells had a bunch of stains and the rooms were extremely humid. The air condition doesn’t work well and the beds are really hard. The people are really nice so I feel really bad leaving a bad review but the hotel was really bad. We walked around it and found other options at the same price that looked much better. The shower curtain had mold also.
Stayed 2 nights in Oct 2023
Response from Chaiya on 9 Oct 2023
Thank your for your comment.

4/10 Poor

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too much noise until early morning
Our stay would have been fine but for the loud music at a nearby nightspot that kept us up until 2am each of the four nights we were there.
Stayed 3 nights in Sep 2023
Response from Chaiya on 5 Oct 2023
Thank you for your info about the sound of loud music from beach bars that kept you awake until 2 am. We will inform the tourist association about this matter. Regards.

8/10 Good

Ekkalak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please make sure you ask for additional mattress top cover, the original mattress is very hard.
Stayed 3 nights in Aug 2023
Response from Chaiya on 21 Sept 2023
Thank you for your info.

8/10 Good

Charne

Travelled with partner
Liked: Cleanliness, staff & service
Loved the proximity to the harbour. Lots of noise during the day.
Stayed 2 nights in Sep 2023
Response from Chaiya on 21 Sept 2023
Thank you very much for your comment. I agree that during the day there is a lot of noise from the crowds visiting Phi Phi island for a full day tour.

8/10 Good

Nir

Stayed 2 nights in Jun 2023
Response from Chaiya on 3 July 2023
Thank your very much for your high mark 8 out of 10 given to us. Please come again.

6/10 Okay

Stephen, Hammond Park

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We received a warm welcome at check-in and our rooms appeared to be perfect - good sized beds, great air con and views over the pools and the adjacent beach/sea. However, our good impression died rapidly after dark when several open air bars approximately 750 m from the hotel played extremely loud bassy music until the early hours of the morning, which interfered significantly with our ability to sleep almost as much as the rock hard beds and the objects that identify as pillows. The following morning, we discovered that the shower drain didn't really work too well and the buffet style breakfast was disappointing. The next day, we used the pool which had a pool bar. Although the pool had a jacuzzi section but no bubbles and the pool bar wasn't 'set up' to sell any drinks either. The staff at the hotel are all lovely people and the hotel is perfectly located for easy access to the ferry, shops, cafes, resto's, beaches etc, but for us the nighttime noise and rock hard beds would stop us from going back there.
Stayed 3 nights in Jun 2023
Response from Chaiya on 19 June 2023
Thank you for your review. The bars open until late night. Unfortunately, a few things disappointed you. I apologize.

10/10 Excellent

Jeffrey

Liked: Staff & service
Beds were awful, resort needs some TLC
Stayed 4 nights in May 2023
Response from Chaiya on 15 May 2023
Thank you for your comment.

8/10 Good

James

Liked: Staff & service, property conditions & facilities
Beds were the hardest ever, not comfortable.
Stayed 1 night in May 2023
Response from Chaiya on 15 May 2023
Thank you for your comment.

4/10 Poor

Kasim

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Overpriced at almost $200 per night for the triple room with piol access, forca 3 star hotel at best. No towels in the room, and pool and other facilities dilapidated. Even worse, they called us at 11am shsrp to inform us to check out (whereas most hotels have 12pm checkout) and tried to get us to pay extra 500 baht to checkout at 12. Overall bad experience. Only good thing is the location if you want something near the main pier.
Stayed 2 nights in Apr 2023
Response from Chaiya on 24 Apr 2023
Thank you for the review. Sorry about the short of towel in the room and pool when checked in during Songkran festival that we had to fill in after cargo boat arrive at 4 p.m. Our check out at 11 a.m. is our standard.

8/10 Good

Fancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Chaiya on 13 Apr 2023
Thank you for your high mark given to us. We hope to see you again.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in central Phi Phi
This hotel was a perfect and as advertised. There were no bells and whistles or fancy extras, but it was clean, centrally located, had professional staff, and had a great pool and beach. Restaurants and bars were all across the street and this was also only a 2-minute walk from the dock (an extra bonus when it's sunny and over 100 with luggage).
Stayed 3 nights in Apr 2023
Response from Chaiya on 13 Apr 2023
Thank you very much for your positive review. Hope to see you again.

8/10 Good

Vanessa, Blue island

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities
It’s very outdated. It’s a pretty room if you have access to it. It just was dirty to me. Dusty, and no bar like promised, and chairs flimsy, and water was not so clean. But it’s a beautiful view. Close to the pier.
Stayed 2 nights in Mar 2023
Response from Chaiya on 13 Apr 2023
Thank you for your comment.

6/10 Okay

Shena

Disliked: Cleanliness, property conditions & facilities
Location is perfect
The location is perfect, in middle of everything, just off the main pier. The hotel has so much potential.. but is just being neglected. Basic stuff missing, no hand towels or face towels, if u need swimming towels u must go to front desk. The air conditioner @ 26 o is freezing cold, when switched it to fan mode, flooded the entire room, breakfast is only till 10am. Front desk only works till 1am. The windows should be tinted, u can see through all other rooms in the bedroom to bathroom. The outside chairs are disgusting. The cleaning is superficial.
Stayed 2 nights in Mar 2023
Response from Chaiya on 28 Mar 2023
Thank you .

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Chaiya on 18 Mar 2023
Thank you very much for you comment. Hope to see you again.

6/10 Okay

Stephanie

Travelled with family
Disliked: Property conditions & facilities
Looks very rundown and not like the images displayed when booking. Right next to the beach which is great but from 8pm to 2am you will have very loud music thumping in your room from the nightclub. The positive is that it was walking distance to the harbour and restaurants and shops. Beds were uncomfortable and extremely hard, the air con had a weird smell. For the price I paid it’s not what I was expecting therefore I am disappointed and wouldn’t recommend unless you get a good deal and are only there for one night or at a stretch 2 nights.
Response from Chaiya on 17 Mar 2023
Thank you very much. We will look into details as you commented and sorry about the mattress.

10/10 Excellent

FRED

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and wonderful staff
Stayed 2 nights in Mar 2023
Response from Chaiya on 17 Mar 2023
Thank you very much for your comment. Hope to see you again.

8/10 Good

Yazmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a short stay in phi phi, right next to everything. Clean hotel with big bedrooms my only negative was the mattress on the bed was like laying on the floor and woke up both mornings with a back ache, luckily we were only doing a short 2 night visit so wasn’t too much of a problem. Nice pool area with brilliant views of the beach and was always quiet to get a bed, we done our trip to Maya bay and came back and chilled at th pool in the afternoon and there was plenty of beds still. Would recommend, just if you’re staying more than a few days be prepared for an uncomfortable bed.
Stayed 2 nights in Mar 2023
Response from Chaiya on 12 Mar 2023
Thank you very much for your kind comment. We have spared topper to soften your bed but unfortunately you did not ask for it. Hope to see you again.

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pretty hotel on a huge great beach. Get a room on the first floor facing the pool for swim up access to your room. The location is close to the shopping walks along the beaches. The included breakfast was good.
Stayed 2 nights in Feb 2023
Response from Chaiya on 12 Mar 2023
Thank you very much for your comment. Hope to see you again.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean for being right up next to the jungle. big rooms,
Stayed 2 nights in Mar 2023
Response from Chaiya on 6 Mar 2023
Thank you very much for your valuable comment given to our property. Please come again.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great spot is only 1 minute walking distance from Tonsai pier. The staff is so friendly and kind. And at the other side of the hotel pool is the other side of the island so is like you have both side at one minute walk is a great place to stay. I will come back for sure
Stayed 2 nights in Feb 2023
Response from Chaiya on 1 Mar 2023
Thank you very much for your comment. We hope to see you here again.

2/10 Terrible

Bryson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel experience of my life. Hands down
Having stayed in dozens of beautiful and clean hotels using hotels.com I never could have imagined the horror that Phi Phi Harbour View had in store. Beyond all, the place was DISGUSTING. (See photos attached). The photos don’t even show the stain on the sheets or the horrible stench coming from the bathroom, and the whole hotel frankly. The bed was rock solid hard. Not the firm, solid kind that can be nice. It was awful and uncomfortable. Staff was few and unhelpful. When we voiced our concerns several times (to the front desk and hotels.com) the only solution anyone could come up with was to keep sending housekeeping to the room, which didn’t help at all. I could not believe the amount of mold in the room. There was mold behind every crevasse. The photos attached show maybe 10% of it. We were booked to stay for 3 nights and had to leave after 2 and book a new place because we couldn’t stand to live in a place like that. We still have not received a refund or a credit from hotels.com Even if the room was decent the whole hotel itself was rundown and outdated and gross. DO NOT CONSIDER THIS HOTEL.
Stayed 3 nights in Feb 2023
Response from Chaiya on 1 Mar 2023
Thanks for your comment and we are sorry to hear that you are not happy.