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Reviews of Phi Phi Chang Grand Resort & Spa

3 out of 5
Phi Phi Chang Grand Resort & Spa
197 Moo 7, Phi Phi Don Village, Ko Phi Phi, Krabi

Reviews

5.0
Rating 10 - Excellent. 11 out of 186 reviews" "
Rating 8 - Good. 24 out of 186 reviews" "
Rating 6 - Okay. 54 out of 186 reviews" "
Rating 4 - Poor. 40 out of 186 reviews" "
Rating 2 - Terrible. 57 out of 186 reviews" "

5.4/10

Cleanliness

4.8/10

Staff & service

6.0/10

Amenities

5.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place!!! We stayed four nights and would have stayed longer if didn't already have other plans. The staff are super friendly and helpful. The grounds are beautiful and so serene and peaceful. Very close to town and all the action, but far enough to give you a quiet oasis. The pool is so wonderful with amazing views of the hillsides. The staff are very generous with daily waters and coffee. They will hold your luggage for the hours needed before departing . Super fantastic place!!!
Stayed 4 nights in Apr 2024

6/10 Okay

Gemma

Liked: Cleanliness, staff & service
Quiet, but quite a walk from the pier
Room itself was clean and fine, but be wary of the location. It’s quite a way from the pier with no one to help you with your bags. It’s also (I found) not that obvious to find using maps. My room had no window which was a bit odd, but due to location you can’t hear the main strip at night which is good. Lady on reception was very nice and welcoming, but this wasn’t my favourite place tbh. Should’ve saved Phi Phi for just a day trip.
Stayed 1 night in Jan 2024

8/10 Good

Fran, London

Travelled with partner
Liked: Cleanliness
If you want to avoid the overally touristy, loud centre of Phi Phi, this hotel is ideal. Still only a 15min walk from the pier, it's set back close to the look out point. The room we stayed in was basic, but clean & check in was easy. We spent very little time at the hotel as we were exploring the island, but many if the issues people mention in other reviews, we did not experience. For us, it was what we expected for the price we paid :) no complaints!
Stayed 3 nights in Feb 2020

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Phi phi review
Great location (10 minute walk into town). Pool good size and can get sun beds. Had the basic room and was comfortable and did the job.
Stayed 3 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing to like about this place is the pool and the horse that greets you in the morning, very dirty place , and the door lock is dodgey and so is the safe
Cobwebs everywhere
You could pull the door open even when it’s locked
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pool was nice. Horse was nice. Private bungalos were nice.
Stayed 1 night in Jan 2020

4/10 Poor

Carlos

Liked: Cleanliness, staff & service
Disliked: Room comfort
tv and wifi never worked!!!bfast cold and staff dont know a word in english
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good., clean room., AC is cold., quiet., pool is new., but 1.5 meter deep ... so no diving
Stayed 1 night in Jan 2020

2/10 Terrible

Ayush

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
Better to stay with some other place. Don't get confused from the images and ratings otherwise will suffer like us. Bed and pillow are worst quality and we feel back pain the morning. Even their lock was faulty and when I asked for the room change then they asked to wait and asked their hotel staff to fix it which took 1 hr and still it was faulty. They don't care for customer satisfaction and comfort. They just care for the Baht and Baht. Worst hotel experience ever.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was lovely and I liked the artificial grass underfoot. I enjoyed watching the pony wandering around. The staff had limited English but were pleasant and helpful. The room was fine, air con good, bed clean. A few cobwebs in corners! It’s worth noting that the staff only clean your room on request
Stayed 14 nights in Dec 2019

8/10 Good

Riku

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable place to stay in Phi Phi
+ location +pool +comfortable -not the most updated facilities but I guess thats the story in general in Phi Phi
Stayed 2 nights in Dec 2019

6/10 Okay

Mike

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and tidy, no frills.
Cheap and cheerful. The room was great for one night as passing through. It’s set back a little from the hustle of the town so expect a little walk. Room was clean and tidy, but the overall site could do with some improving. However, good value. You also get a pony in the reception 👍.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
The staff was okay, the problem was that this is false advertisement. The hotel is in the not so nice area of the island, within 5 min of a waste collection area which u have to cross to get to the shopping area or back to hotel. The WiFi didn’t work and the bed was hard as stone.
Stayed 4 nights in May 2019

2/10 Terrible

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miserable and very rude absolutely no communicatio
The service was absolutely terrible and hardly any communication. They kept the deposit by acting as if nothing happened. The worse ever place regarding service and conditions upon which advirtised
Stayed 2 nights in Feb 2019

6/10 Okay

Katelyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was nice but the place was infested with ants that would bite us
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

2/10 Terrible

Kateri, New York, NY

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chang Grand was nothing like it's pictures. The bathroom looked like it hadn't been cleaned in years. At one point we lost water, and the staff really couldn't explain why or when it would come back on. My friend and I played around with the water box (not sure what this is actually called) and got a spattering of water to come out, so had to wash our hair with the least amount of water pressure I've ever encountered. The pillows were about a foot thick and very firm, so we slept on the throw pillows (actually, my friend slept on her travel neck pillow...). To make matters worse, they never once came to clean our room or change our towels. We had to ask them for towels and the staff, who didn't speak much English (which is totally fine and not part of the negative review) basically ignored our request for more and only brought one (not two) after I asked 3 times. Also, I did laundry there and one of my items came back with a weird brown stain on it. I would not recommend this hotel, despite it's reasonable price and seemingly nice pictures.
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Close enough to the main area but far enough away for it to be quiet. Beds were comfy and the room was clean. The Wi-Fi wasn't working though.
Stayed 3 nights in Aug 2018

4/10 Poor

Jade

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Not a resort or a spa! 10 min from beach 15 pier
Location 15 minutes walk up hill to the hotel from the pier and 10 minute walk to the beach front. Definitely not a resort or a spa as ther was not other facilities besides the top . Unfortunately I had not read any reviews priory however wish I had as I would have found somewhere else. The room was not as dirty as mentioned in other reviews and clean sheets however we stayed for several nights and not once was the towels refreshed or bed made. There was a sad looking horse walking about. Also has a derelict boxing gym. It’s a shame really as with a bit of attention and care the grounds would be quite nice.
Stayed 4 nights in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Really nice place to stay
Lovely place to stay and very friendly people . Great island with beautiful beaches with local Islands to visit not far to travel by long tail boat or speed boat. We hired long tail boat which you can have at your own leisure.
Stayed 4 nights in Feb 2018

2/10 Terrible

jay, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as advertised
This was a huge disappointment from the second we arrived the hotel shown in advertisements is not what we got it was the back end of a martial arts gym with a disgusting yard full of garbage they burned every night making out room stink. The staff was never around and terrible room service no amenities ,would not send enemy there They refused to check us out so they could keep our room key deposit. Not happy with this Expedia choice.
Stayed 3 nights in Jan 2018

4/10 Poor

margaret

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run away
Wel the people at check in were friendly but basically the only time I saw them. No hot shower water and occasionally there was no running water. Two people couldn't use the bathroom because the toilet could only flush about once every 30min. When we left we rang a service bell and the man sleeping on the floor woke up long enough to take our key and lay back down
Stayed 2 nights in Oct 2017

2/10 Terrible

Rob

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pictures are misleading!
Awful bed, way out of town, not what's shown on the map.. no hot water, shower didn't drain, no A/C. I paid for the breakfast included option, they don't even serve breakfast. No spa like the title of the place. No English speaking staff. Got bitten in the night. Way too expensive for what it is. I moved to another location, same price, a huge huge difference. I have no idea how this hotel is shown as a three star hotel. It is terrible.

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Lovely people..family run...very clean

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasted of money
Lots of mosquito and room so dirty. Safe doesn't work. Toilet lock doesn't work. Hair dryer is broken. Air-com so doesn't feel like it work properly even leave it on all day. Bed sheet dirty, have big stain on it. Floor also dirty and bathroom so dirty seem like never been clean for ages.

2/10 Terrible

Hapless Tourist, sG

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible experience; Ran off in 3 hours lost 350$
We had a horrible experience - both villas did not have adequate aircon; it was like a Sauna for free. Bathroom not very clean also. Staff tried to keep my passport and I had to argue to get it back saying just do a photo copy and return it now!! When spoken to staff they just didn't seek to agree on anything and keep insisting aircon is good when they can clearly see it's not. After arguing a while we checked out within 3 hours with no money returned back. Absolutely no facilities - we had paid 350$ which was a total waste of money given we only stayed 3 hours. Won't recommend even to my enemy :(

4/10 Poor

Hannah

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

francisco , colombia

Liked: Cleanliness, room comfort
Excellent hotel, cheap price quiet far
Very good hotel, nice price the manager is really quint

6/10 Okay

Maria, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff not very Hospitable
Staff wasn't very hospitable. Arrived to our room with only 1x towel for the two of us. Paid for Breakfast, but told they no longer offer breakfast facilities.

6/10 Okay

Nicole

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Average Hotel
The basic room was not like the pictures. The tv didn't work. But the room was decently clean. It was a pretty far walk down the the main area.

2/10 Terrible

Yousuf, San Francisco, NY

Disliked: Staff & service, property conditions & facilities, room comfort
Never Stay There
By far my worst hotel experience. - water shut off multiple times - AC was leaking into the room - No soap - Located next to a dump

6/10 Okay

Peter, London

You get what you pay for
Hotel isn't the best the pictures do make it out to be nicer than it is don't get me wrong for the price you pay you know your not going to get 5star service but I felt the receiption staff lacked enthusiasm and the rooms looked nicer in the pictures but then again which hotel doesn't oh the wi do is awful

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
For the price not bad but when we arrive no towels in the room, to noisy Fridge and Air Con...

6/10 Okay

tess, canada

Disliked: Staff & service
Unaccomadating
We requested two beds (brother and I) and got a twin . They said they were out of rooms with two and we had to share. They wanted us to pay more for a roll away and we said no it should be free. They bring a rusty old piece of garbage COVERED in spider webs and sacs and try to say we have to have that as the second bed. We called expedia and cancelled but the hotel refused to refund us the fees, also the balcony looks out over heaps of garbage.

6/10 Okay

Lindsey, BC

Liked: Cleanliness, property conditions & facilities, room comfort
Not a resort or a Spa
Nothing 'spa' like about this hotel. DO NOT eat the breakfast. In the middle of nowhere and difficult to find. Nice rooms though.

4/10 Poor

Miran

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Remove from hotels.com
In 4 days we were served only 1 breakfast. Staff does not speak english. Long way from beach, far more than promised. We were not satisfied.

2/10 Terrible

Nicholas, United Kingdom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT WASTE YOUR MONEY
Just terrible. Such a waste of money. The hotel has NONE of the facilities mentioned. They try to charge you extra to get any of the facilities that it supposed to come included!!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hard to find
Out of way power cut out all the time, no running water for two days, toilet constantly broken and over priced

2/10 Terrible

Sebastian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible 'resort' it's basically a few bungalows in really bad condition, rundown. They lost our booking. Didn't have beds we wanted twin, no toilet paper in room, no hot water, the cleanliness was very poor. Avoid

2/10 Terrible

Alexander, Bournemouth

Disliked: Staff & service, property conditions & facilities, room comfort
Grand Chang - Not a spa and not worth your money
This is not a spa it is a poorly constructed shed that is more expensive than most hotels that include a buffet breakfast and is in a sub par location Avoid

4/10 Poor

Arnav, NY

Disliked: Cleanliness, staff & service, property conditions & facilities
Better Alternatives
Made a last minute booking on PhiPhi, you get what you pay for. It's not too for from where you want to be but the hotel has not be maintained. It looks like the hotel was made with a reasonable investment but it appears run down and the pictures are old. The room has a lingering moldy smell and you're better off booking something else. The staff are nice but just don't know any better.

2/10 Terrible

rhys , melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't be fooled
Did the job for one night. But no where near the beach like photos might suggest. Don't pay extra for breakfast as we did, it doesn't exist and be wary when checking out, you just need to lean over the counter and wake up the person on duty who is sleeping on the ground. Reception was very rude and wouldn't check us out or even tell us where breakfast was. Simply pulled the blanket back over his head.

2/10 Terrible

JR, Miami, FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Hotel
They offer breakfast but kitchen was closed. Employees where drinking during the day. The morning receptionist slept in the lobby. Dont stay there

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down
Place is run down and over priced. Rooms were ridden with mosquitoes. Taps leaking etc. you have been warned.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!!! Avoid this hotel...
Misleading photos, unfriendly staff who speak no English at all, not even limited amount. I felt unsafe at night with dodgy locks and a room that faced out on to wasteland. Aircon did not work either, bathroom was disgraceful mess!! The worst place I stayed at in Thailand, completely over priced

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Save your money and stay somewhere else!
The hotel staff was friendly but the AC broke, they didn't have cable/satilite as advertised, the walk from the bars to the hotel was not lighted and walking there at night scared me. The walls were so thin I could hear the neighbors baby crying. I paid for two night but checked out after 1.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
First night stay
Just ok for the first night until you no the island.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Not quite a resort...but PP's got limited options
Well, a resort this is not. We'd booked a suite with two single beds but upon arrival were told they could not find our reservation (not sure if it's their fault or Expedia's, happened in other hotels too). We were given a suite with a double bed and told that's all that's left. The room had some issues -- like the AC turning off by itself, the toilet not flushing properly, etc. There also wasn't really amenities as I would've expected from a resort & spa. The staff was okay but not as friendly or efficient as those at other places we stayed at in SE Asia. But then again, there aren't all that many options on Koh Phi Phi.

2/10 Terrible

Ole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities