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Reviews of P. P. Erawan Palms Resort

3 out of 5
P. P. Erawan Palms Resort
Moo 8 Leamtong Tambol Ao Nang, Laem Tong Beach, Ko Phi Phi, Krabi

Reviews

7.8

Good

Rating 10 - Excellent. 66 out of 209 reviews" "
Rating 8 - Good. 87 out of 209 reviews" "
Rating 6 - Okay. 27 out of 209 reviews" "
Rating 4 - Poor. 22 out of 209 reviews" "
Rating 2 - Terrible. 7 out of 209 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aleksandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, very calm and relaxing
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely fabulous. The staff was always smiling and very friendly, the water was gorgeous and the seclusion was great. I didn’t do enough research as to how to get to the property, but it was nice how secluded it was. Will definitely go back here!
Response from Ohm on 20 Apr 2023
Thank you very much for taking the time to share your experience with us. Thank you for choosing P.P. Erawan Palms Resort for your holiday. We are glad to know that you had a good holiday and that you enjoyed staying at P.P. Erawan Palms as this is our objective. We hope to see you again if you come to Koh Phi Phi! Have an awesome day.

10/10 Excellent

lilach

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ry nice hotel
very nice hotei/ we stayed for 4 nights. the staff were very kind.
Stayed 3 nights in Dec 2019
Response from OHM on 8 Jan 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Lily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very disappointed with my stay at PP Erawan Palms Resort. There were several things that just were not acceptable during my stay: 1) There was a 5 inch lizard inside of my room. I contacted hotel staff and they came with a broom and spray, dismantling the whole room as they chased it around. They couldn't find it (it went into a large crack in the wall), and so I demanded they give me a new room. The second room they took me to had a broken lock on the door. The third room they took me to had a leaky shower that was so loud you could hear it with the bathroom doors closed 2) The hotel staff advised me incorrectly on the ferry schedule. I confirmed multiple times with them about the times to Tonsai Pier and back. I ended up waiting 2.5 hours at Tonsai Peer for a ferry that never came, and I had to take a longtail boat which was relatively expensive back to the PP Erawan. I asked the hotel that they pay for this given they advised me incorrectly on the time, and they refused. They were not even accommodating or understanding. Instead the hotel staff started to interrupt me and yell at me, not what I would expect for a hotel that is relatively more expensive than others on Phi Phi. 3) Rooms overall were dirty, noisy, and I found ants in the bed during my last night there. There are several other hotels right around PP Erawan, I would highly recommend staying at the other ones beside this hotel. It was dirty, and staff was rude.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice quiet getaway from the business of the city. Nice boat ride to and from Phukett. Nice to eat at the local places, which were just a few to dine at.
Stayed 2 nights in Nov 2018
Response from P.P. Erawan Palms Resort on 27 Dec 2018
Thank you for your stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pros: Beautiful property, Nice location, Close proximity to the beach, wonderful breakfast Cons: Some rooms do not have a very good view
Stayed 1 night in May 2017
Response from Reservation Team on 22 Nov 2018
Thank you for staying with us. Thank you for your comments!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Too far away from anything. Literally nothing to do besides be on property.
Stayed 1 night in Apr 2018
Response from Supachot Prajoedchaiwong. on 19 Apr 2018
Dear valued guests, Thank you for taking the time to post a review on Expedia.com. Actually our location are surrounded by the most stunning beaches of the Andaman Sea,there are many beautiful areas for people who like to relaxing with long white sandy beach, crystal clear water and coral reefs in front of the beach, and we got many beautiful place for Diving Spots and Snorkeling near by (In front of the beach) However this location not recommend for anyone who like to stay near by the light & sound or party at the night! Once again thank you for review and we hope that you found a hotel matching with your expectations location. Best Regards, Supachot Prajoedchaiwong / Resident Manager.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel quiet spot on the island
Staff was great, breakfast was good, the beach is beautiful. Only draw back is the lack of WiFi in rooms and throughout the property.

6/10 Okay

Teng Wei

Disliked: Staff & service
Not a good value to stay
Stuff are not very helpful but friendly enough. Checking out should be at 11, no late check out service or you have to pay 50% of the room rate. Breakfast is just fine. Overall, I don't think it's worth to stay here of the price.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but very isolated
On complete opposite side of island. Very isolated. Good be good or bad. Beautiful hotel and rooms with friendly staff. Unfortunately got food poisoning off the club sandwich.

2/10 Terrible

Pascal, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, disgusting, despicable, shameful.
Arriving from Phuket by ferry we had to wait 2 and a half hours before getting into our room. The "lobby" was jammed with people waiting for the ferry going out, we could barely go on the beach with speedboats blocking access to the water. Finally we went in the room and when we opened the bed we uncovered a filthy spectacle I have never seen before. The maid was embarrassed by the stains on the sheets, the cover mattress and the mattress. Despicable, awful, disgusting.

4/10 Poor

Quang Minh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a great resort
We had booked to come to this hotel for 5 nights as a birthday treat, on arrival to phi phi there was no transport waiting at the pier for an arrival of guests we had to find our own transport to the hotel even though we could see many other resorts were holding signs up for guests. On arriving to the hotel we were extremely disappointed with what greeted us. The staff friendly but not that attentive, we were told wifi could only be used in reception which was poor quality as everyone else sits there using it meaning you have to stand. We were shown to our room which was on the top floor. On entry we noticed how the heat in the room was unbearable the air con wasn't working that strongly. Also by the balcony the floor was covered in ants all running across the room! Me and my partner were very disappointed as we had just traveled 14 hours from England to enjoy the paradise of phi phi and we already wanted to leave. We then decided to explore the pool.. The pool although clean was pretty small compared to pictures on the website, also the pool bar was closed and no staff to be seen anywhere, more like a ghost town. The restaurant was also closed and the top of the resort with another deserted dirty pool next to it. We stayed the first night but after a terrible breakfast the following morning we decided to leave after 1 night and had to book another resort for the remainder of our stay. On check out all the staff said was that there is no refund available hotel policy.

8/10 Good

Michelle, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good resort
The hotel was really nice, good service! Another point is that the wifi doesnt work in the rooms and the connection is quite poor in common areas. The location is amazing. It's NOT a place for night life. The restaurant provide amazing food if you are willing to spend a bit more. Due to the amount of jellyfish in the sea I expected them to have a better swiming pool.

2/10 Terrible

Tenesia, Wales

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID, RUDE STAFF, OVER PRICED
We arrived at the hotel and our firth thoughts were lovely, until we got taken to our 'standard room' that was below 2* standard. It was not clean and it had bugs everywhere. The bathroom was beyond a joke, with just concrete flooring and I was beyond gob smacked. We went to reception to ask if we could get an upgrade and this did not come cheap. The upgrade was much better than the standard but they gave us a twin room where we pushed the beds together. The bed felt like you was sleeping on the floor and had no Wifi. The kids pool was miserable to look at, it was dirty and had looked like it had never been cleaned. The pool bar was half finished with a disgusting smell coming from it. The hotel staff where clearly overworked, with the same lovely waitress serving us every morning and for our late night meals also, she seemed as though she lived there and didn't ever stop working (we where there for 7 days and she was there at all times) The kitchen was disgusting. We had an issue with a women and male at the front desk booking for me and my partner to go snorkeling and island hopping, they told us at 9am we would have to wait until 10am so we waited until 10am, they told us we would have to wait until 12, this then went on until they told us we couldn't go as they did not have a boat for us. I was disgusted and asked for the manager, when the manager came she had the 'I don't care' attitude and told us we wasn't getting a boat and to find our own boat on the island.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In need of updates
Very disappointed at check in with handling of a booking change. It also became very apparent that we need in-room internet but internet is only provided in the lobby area. I heard some rooms have WiFi but at a charge.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Feel cheated
Stayed here for two nights. Pros: Beach is 20mins from bamboo island and mosquito island for snorkelling. Massage options by the hotel beach itself. Cons: Staff have a rude and "couldn't care less" attitude. Had couple of problems at the hotel: 1. Ask for towels in our room and nobody comes. Ask for check out 20mins later and a guy is at your doorstep within seconds to take out the luggage. 2. Get scammed when we rent a private boat and snorkelling gear from the hotel for snorkelling - upon return my snorkelling equipment goes missing from the boat !! i'm asked to pay 200baht for apparently losing this is the middle of the sea! The boat rider, who i handed over the equipment to upon climbing back onto the boat says he never saw me bring it on the boat ! How was i snorkelling for an hour then ??? 3. Charged 150 baht was forgetting room slippers at the hotel poolside and "losing" them! Room slippers !! Something that other hotels give for free. 4. Asked for hotel manager on three separate occasions, we were told manager not available.

4/10 Poor

Matthew, Perth

Liked: Cleanliness, room comfort
Disliked: Staff & service
Lazy
We had no hot water for 3 days even when asking every day to be fixed. Nice place but it was a lot of money to get ignored by staff and have cold showers.

8/10 Good

Bijan

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hard to get to and very run down
Embarrassed to have taken my in laws here for a family vacation. Very run down, hotel room was old and had a balcony that over looked a swamp with trash in it. No wifi in the rooms and only wifi in the front check in area. Very hard to get to this hotel unless you arrive at just the right time on the ferry because you need to take a long boat to the hotel which is arranged by the hotel only at specific times which does not really Correlate with when the ferry comes in. We spent an additional $1400 baht to get to the hotel since we did not want to wait 2 hours for the hotel's boat. Showers were dirty and leaked, tons of mosquitoes (but they do try and spray to get rid of them), beds were very uncomfortable. Only good things: the beach is gorgeous and it is right out front, the breakfast is good. I had 2 rooms each for 1 night and I was happy to check out. The cost of the hotel was far too expensive for what you get. 2 star hotel at best

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet location
The hotel is located on the northern part of the island, it was 30 minutes away from the tong Sai beach and need to take private long tail (1000 baht) or ferry (200 baht) to reach. The ferry is not frequent. The beach is quiet and suitable for people who want to relax and escape from the world, there are a few of food options but the area is not busy. People can do snockling right outside the hotel and there are lots of fish. There is also a dive shop right next to the hotel that arrange 2 dives per day for licensed diver (Cost around 3500). Massage place of the hotel is located on beach with magnificent view and an reasonable price. Many guests from the holiday inn next door also come to do massage here. Overall was nice stay and suitable for people who have longer holiday considering the time and efforts required to arrive here.

8/10 Good

Humair

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Awful smell in the bathrooms, no help from the staff to make things better. Difficult to communicate as most of the staff do not understand English.

8/10 Good

Rebecca, India

Liked: Cleanliness, staff & service, room comfort
Away from the crowd, on the beach.
It was a very peaceful wonderful experience. Good food, excellent beach nice pool.

6/10 Okay

Verified traveller

Liked: Staff & service
Very dated. Not what we expected but it did the job.

10/10 Excellent

Petra, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people who work there absolutely make the place. Great location for a relaxing getaway

10/10 Excellent

Gracia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with great service
Wish we had more time to spend here. Beautiful beach. Staff very welcoming and helpful, although it was difficult to communicate in English at times. Otherwise, beautiful, less chaotic beach, clean rooms and very hospitable staff.

4/10 Poor

Karla, Newnan, GA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bad food, small room
The hotel location is great because of the beautiful beach, but the beach area was dirty and not well maintained, there were water bottles, candy wrappers and plastic bags in the sand and the water. The food of the restaurants were overpriced, very distasteful and he service was horrible. Our room was in front of a pond that was very stinky and not good looking at all. The room was small. Water pressure was low. The staff was very friendly and helpful it doesn't make it up to all the other bad stuff

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort

2/10 Terrible

Dror, Fl

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bed like stone
No hot water in the shower and the bed is like stone!!! Don't stay there.

4/10 Poor

Shai

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation Paradise
This resort was beautiful and so affordable. Right on the beach and the ocean was beautiful. It was so easy to get a tour for the day and the food on the beach was great! It really was an amazing little paradise. This side of Phi Phi is a bit quieter and felt more family friendly. So if your looking for a party scene you might want to try the other side of the island. The only bummer was the bed was the worst thing I have ever slept on and the aircon was right over your bed. Also if the A/C wasn't on for a little while, when you returned to your room it smelled musty. But pretty minor all things considered. I'd stay here again! So beautiful!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is just perfect. Throw your phone away.
Amazing experience. Best place to chill out and wind down to an amazing beach view and beautiful sunsets. Friendly staffs even though they speak little English, it wasn't difficult to communicate. Food choices were a bit limiting on the island. Ferry and boats services were prompt. Very well organized. Will definitely recommend, the beach was just magical. Hotel services were good.

8/10 Good

Cody, Queensland, Australia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb - Not great for solo travelers.
It was generally a great hotel! Had no problems with the staff, the room, etc. Unfortunately it is not the best hotel for a solo getaway. Entirely my fault for not looking at the location. You are unfortunately only a longtail boat ride away from Tonsai. Which can become a hastle when wanting to spend a night out! Otherwise absolutely brilliant stay.

10/10 Excellent

Charlotte, Essex UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded, peaceful and Beautiful Views
Beautiful little resort to the north of the island, very peaceful and secluded with breath taking views. Rooms are modern, extremely spacious and comfortable. They serve fresh fish on the beach every evening and as a foodie I would say it is the best fish I have ever eaten! Only issues we had were it took 2 hours when we arrived to check us in and as we were only here for a few days it meant we missed the amazing sunset, and even though we requested a double room as we were on hineymoon we were given two single beds. Other than that I would highly recommend this resort, it really was beautiful!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Isolated and run-down
In short, the hotel is on a nice beach but is definitely overpriced for what you receive. It is quite run down and it appears like little effort and time is spent on aesthetics and listening to guests, as all of the below reviews are rather repetitive in their accurate description of the situation here.

6/10 Okay

robert, London

Disliked: Staff & service
Does the job, just. Nothing special though.
Hotel was ok. Rooms a little dated, bathroom was a dirty. Interconnecting rooms not ideal with tons of noise keeping us up. Staff totally uninterested and bordering upon rude. Was not the "thai" experience we were hoping for.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Jerod, U.S.A.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shady...Shady...Shady
I never actually stayed with these dirt bags. I booked well in advance and ended up having to try and re-schedule or cancel. I personally contacted the Hotel multiple times and Hotels.com tried...I kept getting put on hold then eventually hung up on. I think if you are in the HOSPITALITY business then you owe your CUSTOMERS a little bit of gratitude. Needless to say I booked a different hotel for my new dates and had to throw away $425.00 to these jerks.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrific experience and front office manager awful
Horrific. As Hotels.com are aware, I had to sleep on a sun lounger by pool as hotel room had no aircon, no working shower,no TV, no phone to reception working, was 15 minutes up a vertical hill by a sewage tank. Smell in room so bad I walked in pitch black over concrete rubble hill n sewage from tank 3 times to request room change at reception at night. They had no other rooms available. When I asked them for refund they said " no, not hotel policy to refund" the lady front office manager Lladewen should be fired from her job she is a disgrace how she handles customers. No refunds under any circumstances she said?'! Check out reviews on trip advisor saying same from other guests. Stay away from hotel and Phi Phi Natural( same managers and staff) Zeavola is amazing as is Holiday Inn on the beach.

6/10 Okay

Chris, Manchester, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Quiet and chilled out
Everything was great apart from the bathroom. The water in the shower has a lot of sand in it. Luckily we only stayed one night, the one way to get clean was to go in the sea! The location on the other hand was incredible. The hotel was only half full so it was very quiet. Don't pay too much as some problems with the hotel need fixing, it was relatively new when we stayed. Its VERY far from the noise, clubs and bars of Ton Sai, so if thats your scene don't stay here.

8/10 Good

Kiran , UK

Liked: Staff & service
Nice hotel on the beach, good restaurant sawadee.
Nice hotel on the beach, good restaurant sawadee. Too many mosquito

2/10 Terrible

Ingrid, San Francisco

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bugs
There was a mass infestation of centipedes and the room was not as advertised online.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, only one downfall
My husband and I recently stayed here on our honeymoon. The hotel staff is extremely friendly. The same people are there for breakfast through dinner and always had a smile on their face. The food for breakfast and dinner was incredible and such a great price. We truly enjoyed our stay, but were disappointed in one area. The website (and fliers provided at the hotel) promote Muay Thai demonstrations and training. Since we both train at home, we were ecstatic to keep up with the routine on our trip -- in fact, this was our primary reason for booking this hotel. When we arrived we inquired about more details only to find out that due to short staff there are no demonstrations or training. We were told we could ask for someone at the restaurant to train with us, but they weren't sure if they're available. Needless to say, we were disappointed. If you're not into Muay Thai, then it's great! If you are, just check prior to booking if there's someone available.

10/10 Excellent

jane, washington, dc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach and pool, lovely staff and restaurants. Hotel room was small, but we had 2 twins and a roll-away in the room. Nice bathroom. Hated to leave one of the most amazing places in the world!

10/10 Excellent

Daniel, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the best area on the island
Great for couples and families. Its worth going on a longboat trip to phi phi lea, beautiful.

8/10 Good

Al and Sandi, British Columbia

Liked: Cleanliness, staff & service
Out of the way, expensive to take a long boat to resort. Hotel does not provide shuttle to their resort. The beach is beautiful with a snorkelling reef right out front. Food and drink, were more expensive, as the restaurants are limited.Great get a way, if you want non crowed beaches, not recommended for singles, or those looking for night life.

8/10 Good

sophie, Australia

Liked: Cleanliness, room comfort
Great beach getaway
Fantastic private beach- away from the business of main phi phi area. The restaraunt is a little bit expensive compared to other places we stayed in thailand, but the food was the best! Well worth the price- especially because we would eat on the beach by candlelight! The breakfast spread was amazing too! It is really cheap to hire a private long boat and they are really fun!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

karl, Australia - TAS - Regional TAS

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Affordable; Service: Outstanding; Cleanliness: Spotless; great to walk down to PP village

10/10 Excellent

Andre, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 days of happyness
Everything was perfect. From the minute I arrived to the minute I left, it was a great pleasure to stay in this hotel and use its facilities. Service was excellent. Room and bathroom perfectly clean, modern and comfortable. Breakfast was excellent with many choices of cold and hot food. Swimming pool and the facilities around the resort were great. Initially booked 1 night but decided to stay an extra night. One of the highlights of my 3 week trip to Asia. Couldn't be happier. Will remember this experience forever.