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Reviews of Chelford Guesthouse

2.5 out of 5
Chelford Guesthouse
Chelford Road, Marthall, Moat Hall Farm, Knutsford, England

Reviews

5.0
Rating 10 - Excellent. 12 out of 127 reviews" "
Rating 8 - Good. 21 out of 127 reviews" "
Rating 6 - Okay. 28 out of 127 reviews" "
Rating 4 - Poor. 23 out of 127 reviews" "
Rating 2 - Terrible. 43 out of 127 reviews" "

5.4/10

Cleanliness

5.4/10

Staff & service

4.4/10

Amenities

5.0/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is falling apart, we got put in room two and left as it was absolutely horrific, we have taken a lot of pictures and will upload them after our refund has been issued.
Stayed 4 nights in May 2024

2/10 Terrible

jens

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Jill

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good value for money. Good quiet location. Quiet basic accommodation, but clean.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty, horrible and bedbugs
Stained carpets, broken bathroom fittings, damp patches, cobwebs in corner of room, only four squares of toilet paper for one week. But this wasn’t anything compared to waking up with bedbugs! I know it’s budget, but come off it… I would have rather slept under a tree. I left after the first night.
Stayed 5 nights in Nov 2023

4/10 Poor

Craig

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed in room 6, twin room. Check in was a case of phoning a number and the room was already open with the key in the door. Having the microwave and the fridge is a plus. Property was cold and felt damp. Black mould in cupboard area and in the bathroom. No hot water in the morning and there were no towels. WiFi was bad in our room. Unfortunately I wouldn’t stay here again.
Stayed 1 night in Nov 2023

2/10 Terrible

alex

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty
Stayed 1 night in Nov 2023

8/10 Good

Jamsheena

Stayed 2 nights in Nov 2023

2/10 Terrible

Irfan

Stayed 2 nights in Nov 2023

6/10 Okay

Annette

Disliked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Bungalows beside a farm
After a rather pot holed approach road to the site you are greeted by a terraced bungalow complex. On my second night I discovered there is accommodation in the attic with bare floor boards- I had a rather noisy person above me! These should be carpeted as a courtesy to those on the ground floor.The person who checked me in was pleasant but not thorough with information. I met her in the grounds as I was checking out and her dog was growling at me.My room was adequate and nicely carpeted with effective heating, wifi, comfortable bed, decent sized tv for the room space, fridge, microwave,kettle,toaster,plates and cutlery. The bathroom had a shower cubicle and a small sink that was placed low. patience was required for warm water to flow. It also had a sliding door that left a gap, so not entirely private. Breakfast and 24 hour reception are mentioned in the details but neither of these are a reality. Ample space for free parking. Be careful when driving/riding out of the site, the view of the busy main road is restricted by high hedges and any traffic moves fast.
Stayed 2 nights in Oct 2023

8/10 Good

James

Stayed 1 night in Sep 2023

2/10 Terrible

Dean

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!
Absolutely awful place, run down, smelly, no way worth £60 a night! I checked in and promptly left, went down the road and got a lovely room at Hollin House Hotel for the same money.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing accommodation
The check-in time was up to midnight, however, luckily we received a phone call beforehand letting us know that check-in had closed and where to find the key. It wasn't clear on arrival where the reception was. The bedding smelt very musty and neither of the two lamps or the television worked. When booking, and in the information email we received, it said that there was WIFI. However, there was no password given. We were awoken at 1am by other guests who decided to play music and talk loudly on the trampoline, which was just outside our room. They quietened a little after they were asked to by my husband at around 1:30am. Whilst we appreciate that the owners can't control what their guests do, it did state in their information that guests were expected to keep noise down to a minimum.
Stayed 1 night in Aug 2023

10/10 Excellent

gordon

Travelled with partner
Liked: Cleanliness, staff & service
Good value for the money well equipped clean and comfortable well done will use when in the area again
Stayed 1 night in Aug 2023

6/10 Okay

ick

Liked: Cleanliness
Area around accommodation was scruffy and there was no information in the room about wi-fi passcode. No towel in bathroom.
Stayed 1 night in Jul 2023

2/10 Terrible

Marie

Stayed 1 night in Jul 2023

2/10 Terrible

chris

Disliked: Cleanliness, staff & service, property conditions & facilities
?staff at check-in very rude and unhelpful had to ask for towels they were stained room very dirty cobwebs and spiders all over walls and carpets stained bathroom and wardrobe ceiling paint flakes all over tiles around shower black wouldn't have a shower in there, altogether the room was disgraceful and would not recommend this accommodation to anyone
Stayed 1 night in Jul 2023

2/10 Terrible

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Desmond

Liked: Staff & service
Reception answered calls straight away and provided me with everything that I needed.
Stayed 2 nights in Jun 2023

2/10 Terrible

Jacob

Stayed 1 night in Jun 2023

4/10 Poor

Robert

Disliked: Cleanliness, staff & service
I am sorry but the accommodation had not been cleaned very well if at all, the floor the showroom, etc, so we did not use any of the appliances in the room
Stayed 2 nights in May 2023

2/10 Terrible

Julia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be removed
Just awful and couldn't stay there, refused to give a refund! Dirty, broken beds, broken mirror, broken shower, broken tv, no towels, said free breakfast and none!, owner family playing football on centre bit and kicking into room walls while occupied. Owners not helpful.
Stayed 2 nights in May 2023

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Absolutely filthy bathroom, old towel, just the one, totally flat cushions instead of pillows, advertised as Bed and Breakfast but haven't given breakfast since lockdown. Terrible place - best avoided. Got accused of booking for 1 as only 1 towel, had to ask gor another, had to ask for another pillow, only had 1 so i had kneck pains, had to ask for pillow case. Disgusting and dirty
Stayed 1 night in Apr 2023

2/10 Terrible

Lesley

Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

Donnel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed with no breakfast
Arrival was met with others waiting in the carpark for approx 45mins as nobody in reception? We were then given keys from behind a partially closed door and left to find our rooms. In the rooms the initial thought was dated but clean...unfortunately the room was not to my liking...Microwave oven dirty, shower head dirty and not working correctly and mattress topper very dirty. I ended up sleeping on tpp of duvet in my clothes. Not a great experience 2/10 for some effort. Unable to add photos!!
Stayed 1 night in Nov 2022

4/10 Poor

Duncan

Liked: Cleanliness
Disliked: Staff & service, amenities
The Property was clean and there was ample parking. However My Room had no towels and despite all the ads, marketing and promotion apparently "We have not served breakfast since Covid" There is NO breakfast available not even the basic items. Seems like an extremely poor excuse not ti have to do anything but charge for it anyway Personally I wouldnt bother with a Bed and Breakfast until it the owners realise what that actually means and stop making excuses. Is it really that hard to ammend your details in booking sites to state no breakfast is available
Stayed 1 night in Nov 2022

2/10 Terrible

Georgios

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay
The condition was disgusting, there was cracks, mould and it smelt really bad. The smoke alarm was removed. There was no heating although the owner said she turned it on. There was no breakfast as stated on the advert. The kettle was filled with lime scale which then went in the coffee. There were no towels provided and the bunk bed was not safe for the kids to sleep on so they had to sleep on the floor.
Stayed 1 night in Oct 2022

2/10 Terrible

Shereen

Stayed 1 night in Sep 2022

4/10 Poor

Vicki

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022

6/10 Okay

Jeffrey

Business traveller
Disliked: Staff & service, property conditions & facilities
not bad, I will stay there again
The picture opposite certainly doesn't reflect the bedroom I stayed in. The lodge is more tuned to a stay of convenience rather than a business trip, but the bed was comfortable which was the main thing. The hot tap didn't work properly on the basin, and the bath and basin mastic was covered in mould. The carpet looked like a party had been spillled all over it, through the early hours the neighbours had total inconsideration's for other guests, shouting and banging doors, I didn`t know where to go for the breakfast bit so I just left the morning after. Having said all this, it is convenient for a short stay, the price only reflects the minimum standard, all this is made up for by the location views and animal life round the complex, and the flea market at weekend. Some of us survive on tea and coffee, can I suggest more milk is left in the fridge.
Stayed 1 night in Aug 2022

2/10 Terrible

KAREN

Stayed 1 night in Aug 2022

4/10 Poor

J

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Untidy sheets stained.cobwebs everywhere dead bugs on the walls .old dirty rug and carpets .no iron.no breakfast has included in the price no refund.left 1 day early couldn.t stay any longer
Stayed 3 nights in Jul 2022

2/10 Terrible

John

Stayed 1 night in Jul 2022

6/10 Okay

Ann

Liked: Room comfort
Disliked: Property conditions & facilities
A bit dated but could be a great place
Place needs a bit of tlc to make it a nice place to stay. Room could have been checked prior to arrival as full of spiders and their webs. Having said that it is on a farm and spiders do live in the countryside. Priced very reasonably so the ritz was not expected. Beds creaky but we slept well. Sheets were clean. Towels provided when requested. Tea, coffee, milk. Kettle fridge and microwave in our room. Disappointed that there was no breakfast as it trades as a b&b. But when i asked i was told this was down to covid, but it should have a private breakfast in the room not sure how thus relates. All in all , it was a room to sleep in - wiuld we stay again ? Yes if the need arose.
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness
Had everything you need but wasnt very clean bed side lamps wasnt plugged in when we checked why the socket was hanging off the wall bathroom was filthy couldnt have a brew has the kettle was disgusting full of limescale
Stayed 2 nights in Jun 2022

6/10 Okay

David

Liked: Cleanliness
Disliked: Staff & service
Short stay break.
This was advertised as a b&b when in fact is bed only yes tea and coffee was available in room thanks good there was a shop 2 miles away.
Stayed 1 night in Jun 2022

2/10 Terrible

Slobodan

Stayed 2 nights in Jun 2022

2/10 Terrible

Paul

Stayed 2 nights in May 2022

2/10 Terrible

Bas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and toilet really dirty and smell bad. A B&B with no breakfast. Cobwebs and dust everywhere.
Stayed 1 night in May 2022

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely poor
This place is of extremely poor quality and you should de-list it and not advertise it again. It is advertised as a B&B - what B&B doesn’t serve breakfast and is still using Covid as an excuse. No towels at all, not even paper hand towels! Dirty stained carpet, horrible mugs if you dare use them - extremely uncomfortable bed. Sliding bathroom door pretty well broken and difficult to close. I want a full refund and a promise that you won’t let any other poor unsuspecting customer book it again.
Stayed 1 night in May 2022

6/10 Okay

Daniel

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
A little run down and wasn't clear there wouldn't be towels provided
Stayed 1 night in May 2022

6/10 Okay

Trevor

Disliked: Cleanliness, property conditions & facilities
Lazy owners taking the mickey !
Such a shame as the place could be lovely with not much cost or effort !! States B&B , but not available !! Owner says due to Covid they were not giving breakfast although it states on our confirmation' continental breakfast included'...felt cheated ! and owner said it did say on website but it was vague 🙄😏, anyway Covid is supposedly over, so just an excuse . These little chalets could be so nice, but they were unclean, with cobwebs, we had NO towels provided and half a toilet roll !! Unbelievable !! Luckily i had read the reviews and had taken towels and toilet roll with us !! But i think they are taking the mickey charging £60 for the room . Obviously we will not return !
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
fine!
Room was fine you get what you pay for, didnt have a fridge though and could of been a bit cleaner. Hosts were very accommodating letting us check in early, overall no problems other than they do not have towels but you can ask just wish i knew beforehand. Absolutely fine for the cost though!
Stayed 1 night in Apr 2022

2/10 Terrible

Wilson

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor! N
Stayed 1 night in Apr 2022

2/10 Terrible

peter

Stayed 1 night in Mar 2022

4/10 Poor

Gordon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like to be told on arrival that we would get no breakfast and no towels
Stayed 1 night in Dec 2021

2/10 Terrible

Lyndon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
Would not stay again. Booked a double room but got a twin. Complained and was told there were no doubles available and the only room available was the family room, which we moved to at no additional charge. Friends had also booked a double and got a twin, but on complaining to a different person they were given keys to a double. The heating however did not work in the original twin or the double, so they opted for another twin for warmth. On asking for a local taxi company, was told to Google it. The room rate included breakfast, but were told that they have stopped doing breakfast and towels because of covid. I felt was just a cop out regarding the towels as surely they have to clean bedding, so what difference does cleaning towels make? Bedding in our original twin room was stained. Lots of cobwebs, a spider even joined me for a shower. Shower handle was scummy and ceiling had mold. Decor not finished. Holes in walls and ceilings. Smoke detector casing missing. Drinking glass in the room was stained. Heard doors banging throughout the night as walls seem prefabricated. Power extension and cables left hanging. Mattress also past due for needing replacement. I wouldn't be surprised if the accommodation was originally used to house any 'hired help' on the farm, and since altered it's purpose as a B&B.
Stayed 1 night in Dec 2021