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"We enjoyed our stay. We were apparently given a room upgrade but then our view wasn’t as enjoyable . I would have preferred the marina view I booked "

"It was ok"

"Very friendly staff , everything is enjoyable there i highly recommend this hotel and I’m coming back for any visit again at key west !!!"

"Large rooms, great layout, nice decor, but housekeeping was clearly rushing- it was spring break so it’s understandable but suggest they have better quality control before checkin. We loved the waitstaff at the restaurant and the front desk staff was attentive and helpful. "

"Very helpful staff, and shuttle to the downtown area we used everyday "

"Beautiful place Our patio door wouldn’t close , stayed on the first floor so it was a little uncomfortable. Room service forgot to leave fresh towels, never refills Kcup coffee, when asked receptionist they gave us tea. Nice and comfortable room without even a spoon, so why have a kitchen? They had a rib cook off on Sunday then a wedding on Thursday so not for people trying to enjoy the resort and rest. "

"Great property right on a private beach, perfect for families. "

"Halls, stairs, floors, doors are filthy and nobody cleans. We were told to leave the beach b/c they had to put a concert all staff was put on that the next day not one single umbrella was put up. W/o the beach there was no room at the pool. Two days were lost due to this concert which was for VIP and not guests. Horrible and certainly not “Resort & Spa” worthy. "

"The staff was very friendly and helpful. Overall this was an "ok" stay. Convenient but expensive to park ($29/day😩). They booked us in what appeared to be a handicap room judging from the low bed, wide bathroom door, and roll-up to shower. We are not handicap. The shower leaked water consistently, and we weren't the first ones based on the rusty bathroom door frame. Our balcony view consisted of the generator, trash dump, and employee entrance (which was not great... But turned out to be pretty interesting... That's another story). The lighting in the room was not good enough to see the thermostat setting, but we easily improvised. The room was otherwise clean, comfortable, and mostly quiet. We'd stay again, but no vehicle, and would insist on a better balcony view. "