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Reviews of Airport Hotel

4 out of 5
Airport Hotel
Airport Main Gate, Sinamangal, Kathmandu

Reviews

6.4
Rating 10 - Excellent. 7 out of 58 reviews" "
Rating 8 - Good. 22 out of 58 reviews" "
Rating 6 - Okay. 12 out of 58 reviews" "
Rating 4 - Poor. 9 out of 58 reviews" "
Rating 2 - Terrible. 8 out of 58 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location to airport. Staff was very friendly.
Stayed 2 nights in Nov 2023

2/10 Terrible

Scott

Disliked: Cleanliness, property conditions & facilities
Just rubbish !
Stayed 2 nights in Oct 2023

4/10 Poor

FULMAYA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Anil

Stayed 1 night in Oct 2023

2/10 Terrible

Bhim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Victor Sidney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Airport and value for money.
Stayed 1 night in May 2023

8/10 Good

Kari

Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience.
Stayed 1 night in May 2022

8/10 Good

PhilB, Pittsburgh

Travelled with group
Liked: Cleanliness, staff & service
Proximity to the airport, helpful and attentive staff, good restaurant with a view
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2019
Response from Airport Hotel on 6 Aug 2019
Warm greetings from Airport Hotel! Thank you for your review. That means a lot to us. Hope you will choose this destination for your stay some time in future.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I like that someone from the hotel came to help us with the baggage once we reached there. I didn’t like that the hotels did not had clean towels.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Right across from the airport. Restaurant had great view. The area is not what I had thought it would be.
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Didn't have the room I paid for, got stuck with a lesser room. Didn't have ANY rooms for other days of my stay, still trying to get refund. Picture of hotel is deceptive. When cab dropped me off I thought they took me to to the wrong place. "Revolving" restaurant up top doesn't revolve, it's just round. Food is passable. Typical slightly warped version of western food. But expensive for what you get. Beds are rock hard, non-smoking room smelled of smoke.Didn't have the right room when I first arrived, and didn't have ANY rooms for me for a later booking at the same place (same trip, booked the same hotel twice) it IS close to the airport. Probably can walk there during the day, but I didn't try it at night. Not knowing how close it was I agreed to 500 rupies for the ride. Should have been 200 rupies. I'd recommend staying here only if being close to airport is super critical. 500 rupies will get you a cab to a ton of different hotels.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
The whole building is visibly slanted. No hot water. Room/furniture run down.
Stayed 1 night in Nov 2018

4/10 Poor

Mike

Disliked: Room comfort
Close to airport but uncomfortable
Moved me out of original room because I was a single and had accidentally booked as couple. Showed me double twin. Told them I wanted bigger bed. Showed me another room with double bed but room smelled like ashtray. Ended up in second room and tried to sleep on the most uncomfortable twin bed ever. After a 30 hour trip was looking forward to a good night's sleep. Did not happen here. Usually stay at Shankar but figured it was only for one night til next flight I'd stay close to the airport. Won't stay here again. $9.00 breakfast "buffet" too expensive for what was offered but omelet was ok.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Quality stay right next to to airport
Location is great for late arrival or early departure - or, in our case both with a 7am helicopter trip. Walking distance from airport. Staff service is superb - very very friendly and helpful (allowed us to leave luggage and shower even after check out). Rooms and cafeteria are a bit outdated but clean and quiet. Breakfast (included) was very local and thus super tasty !! We stayed there again on our return from Pokhara before flying out.
Stayed 1 night in Nov 2017

8/10 Good

BIJAY, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to aiport
Everything is fine , rooms are good ,friendly hotel staff , may be bathroom needs more attention . Overall good for the price.
Stayed 1 night in Oct 2017

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
An excellent hotel with fantastic staff. In addition to the hotel stay, they helped me with the rest of my trip by helping with internet, phoning, and even some translation. They also are extremely convenient in their airport location, and kindly held our bags for us for about 8 hours after our check-out, prior to our flight.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Across the street from the international airport.
The location is great for convenience to the airport. The quality seemed to us fantastic after the teahouses on the Annapurna circuit, so it's all a matter of perspective!!!

6/10 Okay

Verified traveller

Dinner service on the revolving restaurant poor but reception stafffriendly

8/10 Good

Bjørg

Liked: Cleanliness, property conditions & facilities, room comfort
Airport hotel
Friendly staff and spacious rooms. In walking distance to the airport.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nice close to the airport. 5 minutes walk
Pleasant experience, good friendly staff. They even gave me a 24 hours free internet for booking online

6/10 Okay

Tarmo, Finland

Disliked: Cleanliness, property conditions & facilities, room comfort
Only average compared the prize
Kitchen was disappointment. No transportation to airport.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel from outside looks good but inside the room it was like hostel.Bed was uncomfortable for me it was expensive then other hotels.

6/10 Okay

Gregory, Minnesota

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Convenient location with a short walk to airport
A rather atypical stay due to the India embargo against Nepal. As a result of oil embargo, electricity was off most of the day, so no hot water or heat during these times, including 4 am to 11 am. Staff did their best to be accommodating. Hotel has had some earthquake damage (floors are no longer level) but staff assured me the government inspection has deemed the facility to be safe.

8/10 Good

Expedia, England

Liked: Cleanliness, staff & service, property conditions & facilities
Fair
Alright
Response from LAXMI on 12 Mar 2016
THANK YOU FOR THE COMMENTS.

2/10 Terrible

Federico, Costa Rica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alka Residency... not so much
Second time staying in this place, they seem to have a zero concept of customer satisfaction.

6/10 Okay

katarzyna, Biratnagar

Disliked: Room comfort
Price inadequate to the quality....
Hotel is good on the picture only...in reality I was shocked. Terrible quality for the money. Disgusting...
Response from LAXMI on 12 Mar 2016
THANK YOU FOR THE COMMENTS

8/10 Good

Jennifer, Melbourne

Liked: Cleanliness, room comfort
Convenient and pleasant
Overnight stop before flying out after a week in Kathmandu. It was great to have reliable electricity and warmth at last! The room was sunny and bright, and was clean. Atrium cafe was fine for dinner and breakfast. Only gripe was having to pay for wifi when it is free virtually everywhere else.
Response from LAXMI on 12 Mar 2016
THANK YOU FOR THE COMMENTS.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Terrible. We were forced to double pay for a room and were not reimbursed.
Response from LAXMI on 12 Mar 2016
We are extremely sorry for any inconvenience caused thank you for the comments.

2/10 Terrible

Karen, France

Disliked: Staff & service, property conditions & facilities
Not recommended
We were double charged for our room and they are refusing to reimburse us. Terrible
Response from LAXMI on 12 Mar 2016
we are extremely sorry for any inconvenienced caused will improve soon

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

suku, usa/india

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not in convenient location for tourists
Room looked OK. But bathroom too cramped. Toilet was not flushing well. Bathroom smelled very, very bad. They tried to"fix " it by spraying something!!!then told us the exhaust fan is not working!!!! Finally they gave another room which was half the size of original one. we've paid for bigger room. Eventually got a bigger room with smaller bed!!!this room bathroom smelled too but not as bad as the original one. The exhaust did not work!!! It did not seem like they changed towels. Our hand towels looked greyer instead of white.
Response from laxmi on 9 Jan 2016
we are sorry for any inconvenienced caused ,will improve soon. thank You for the comments.

6/10 Okay

Mike, San Francisco, CA

Liked: Property conditions & facilities
Very convenient to airport
As we flew in at night and were leaving early the next morning, we were looking for somewhere close to the airport and clean. Check and check.

8/10 Good

panky, india

Liked: Cleanliness, room comfort
great location
it was short trip so can say more

4/10 Poor

JK, london

Liked: Staff & service
Disliked: Property conditions & facilities
Dont bother!
Convenient hotel near airport but not worth the money that it was charging for very basic amenities. Beware taxis that will overcharge you from the airport! Could be so much better!

10/10 Excellent

flynn, israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
“Great location”;
great hotel good service good food close to airport

4/10 Poor

amit, dubai

Disliked: Staff & service, property conditions & facilities, room comfort
below average
Will recommend some other hotels for the stay. Not a friendly environment with hotel staff. People looking to the guests as if they are from another planet. Yeh the breakfast was good but not worth having food in the hotel. I think management needs to re look on the staff working.

8/10 Good

Elliot S! Maggin, Los Angeles

Liked: Staff & service, room comfort
Right by the airport
I got in late at night and took a cab from the airport to the hotel only because I had no idea where I was going. Make a point of paying no more than 300 rupees if you do the same. I paid 600. The exchange rate in Nepal is such that it doesn't make much difference, but still. The hotel was clean, the room was comfortable and quite spacious. The morning meal, which was included, was delicious. The food in Nepal, by the way, tends to be outstanding as long as you don't get it from someone off the street. The Summit was by far the nicest - and by very far the most expensive - place I stayed during my ten days in Nepal. But if you need to regroup after a 12-thousand-or-so-mile trip this is as good a place as you're likely to find to do it.

6/10 Okay

WILFRIED

Liked: Cleanliness
Gute Lage in Airport Nähe. Die Zimmerausstattung ist sehr einfach aber ausreichend. Das Restaurant auf der Dachterrasse ist sehr gut. Das Taxi zum Terminal ist preiswert
Stayed 1 night in Oct 2023

4/10 Poor

Mona

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
ikke anbefalt, dårlig service
Lite interessert til å hjelpe med å bestille ekstra rom eller kunne ikke la ekstra person bo på dobbeltrom ved forespørsel fordi vi hadde lun satt opp 1 person på forhånd. Bør styres unna. Hotellbaren i toppetasjen stengte alt for tidlig kl 22
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019

4/10 Poor

KOSUKE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
システムは完備されてないし、態度も悪すぎる
まず、これはひょっとすると当ホテルに限らずネパールのホテル全体に当てはまるかも知れない状況だが、ホテルズドットコムでの予約番号等あるにもかからわず、予約がなされていないとフロントで言い張られてた。（当日同時間帯に私以外４人同じ目にあっていた。） オペレーション的には、ホテルズドットコムでの予約が瞬時にオンラインで反映される訳ではなく、それをネパールにいるエージェントとやらにEメールで送り、そのエージェントがまた個々のホテルに送って、ようやくホテル側は予約の有無を認識する、という流れのようである。 が、私は宿泊の当日に予約サイトで予約をしたので、当日ホテルに行ってもホテル側は認知していなかった、という状況のようであった。 が、それをホテル側も理解していない。 ホテル側の態度は苦々しく、内部のシステムしかチェックせず、強硬に予約などない、と突っぱねてくる。 さらに言うと、予約係は自宅に帰っていて、「何で私が家に帰ってまでチェックしなければならないのだ」と客の私に対して怒ってくる。 やかましい、自分の仕事をしろと何度か強硬に言って、ようやくぶつぶつ仕事をし始めた。 しかし自社内のシステムしかチェックしないので予約が見つからない、ないないの一点張り。 私が自社内のシステムだけじゃなくて、ホテルズドットコムに確認しろ、と何度も促すと、ようやく面倒臭そうにネパール内のエージェントにコンタクトした。 ここまでが約1時間。 今度はネパール内にいるというエージェント。このエージェントは、最初、そもそも本日はいっぱいでホテルズドットコムからの予約など受けてない、と言い張る。が、その後、実は５０％高い値段だったら空室があるぞ、と小声で言う。 何をふざけたこと言っているんだ、完全満室だったら、いくら払おうとないというんだったらともかく、50％増しだったら部屋があるとは何事か、と言うと不貞腐れる。 全く嘘つきで、らちが明かないので、私がホテルのフロントに、「直接日本のホテルズドットコムのカスタマーサポートに電話するから電話を貸してみろ」と言い、電話して状況を説明した。ホテルズドットコムのカスタマーサポートから、エージェントではなく、ホテル側に直接Eメールで予約メールを流してもらって、これでようやく解決。ここまで2時間。 その間に他の４人の客は、「返金不可なので、お金帰ってくるかなあ」と言いながら、諦めて出て行った。 ネパールのカトマンズ地区のエクスペディア・ホテルズドットコムのエージェントは、F○○Kなどの汚い言葉は使うは、追加の金を踏んだくろうとするわ、態度が非常に悪い。 またホテルズドットコム側も当日のネパールでの予約はこのような事態になるということを把握すべきだと思う。 さらに言うと、このホテルの名前だが、外側にはAirport Hotelとしか表記されておらず、内部にもどこにもサミットレジデンシーとの記載がない。 このため、最初は違うホテルに来ているので予約が見つからないのかと思い、何度もホテル側に確認したが、サミットレジデンシーで間違いなく合っていると宣う。 ２つ名前があるのか？ ここから、胡散臭く間違えの素のような気がする。 施設の中、部屋等は清潔だった。しかし、隣の音が漏れなく全て聞こえ、男女の○○○の声が両側から丸聞こえだった。
Stayed 1 night in Nov 2019

10/10 Excellent

DAEUI

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
晚上有點冷，但竟然沒有熱水可洗澡。希望他們可以改善。
Stayed 1 night in Nov 2019

8/10 Good

Takeshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018