I have never asked to move rooms or make a complaint::: until now. Booked a deluxe room for 3 people "overlooking the fragrant gardens". Was overlooking rooftops of bungalows and a alley way behind the restaurant, the stench was unbearable, it filled the room, you could not sit outside on balcony because of the smell. Decided to watch a movie after kids were asleep - Russian and Italian stations only. Not one single English program. Other than that room was roomy and clean. I was moved the next day to a bungalow, smaller room but away from the stench of the kitchen. However was a strong sewer smell. At this stage I contemplated leaving. We stuck it out - pools were good although open limited hours (1000 - 1800) and gardens beautiful. Breakfast was chaos and full of rude pushy Russians. Massage was fantastic. Found check in staff to be rude and restaurant greeter needs to smile, maybe its all the Russians rubbing off on the staff. Manager who sorted my issues was excellent.
PROS: Across road from beach, good local restaurants, amazing massage, beautiful grounds & gardeners always happy and friendly.
CONS: Crowded, old, tired and outdated, some rude staff.