2 outdoor pools

Reviews of Karon Butterfly Residence

3.5 out of 5
Karon Butterfly Residence
266/2 Patak Road,T. Karon, A. Muang, Karon, Phuket

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 62 reviews" "
Rating 8 - Good. 22 out of 62 reviews" "
Rating 6 - Okay. 5 out of 62 reviews" "
Rating 4 - Poor. 5 out of 62 reviews" "
Rating 2 - Terrible. 5 out of 62 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Sammystin

Business traveller
Disliked: Cleanliness, property conditions & facilities
It's a very hot country, and even though the air conditioner broke down, I couldn't contact them, had to pay my own money to sleep in a different hotel for a night, had to pay the electricity bill separately, and even though I changed rooms, the air conditioner didn't work properly! Especially the person working in the office was so unfriendly!! I don't want to go again, and I recommend going to another friendly hotel! Everything is so messed up!!
Stayed 3 nights in Apr 2024

4/10 Poor

Xuehui

Disliked: Cleanliness, property conditions & facilities
Not a good experience at all…
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
beautiful and comfortable place to stay but very steep climb up
Stayed 14 nights in Mar 2020
Response from Hassen on 20 Apr 2020
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments .Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments .Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service we will be looking to welcome you gain for your next trip to phuket

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
We booked "superior two bedroom with sea view sq m 125, but we got "one level lower" two bedrooms apartment sea view without terrace. I received this suite after discussion with the responsible manager. The Karon Butterfly propose us absolutely not correspond to the description room at the beginning. The infrastructure services catered to our expectations.
Stayed 14 nights in Mar 2020
Response from Hassen on 29 Apr 2020
thank you for your positive review and consideration we hope to see you again for your next trip to Phuket

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Hassen on 29 Oct 2019
thank you for your review we hope to welcome you back soon

10/10 Excellent

Shabbir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Vacay!!
Loved our stay. Highly recommend
Stayed 3 nights in Oct 2019
Response from Hassen on 28 Oct 2019
thank you for your review we hope to welcome you back for your next trip to Phuket

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Good with discount Need 24 hours service which missing at this moment
Stayed 4 nights in Sep 2019
Response from hassen on 1 Oct 2019
thank you so much

10/10 Excellent

Tien, Montreal

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looked great and the staff was very nice. Room service doesn't take long and the pool side had an alright view. The residence is up a steep hill, which made it a bit tough to climb if you're not used to it, but they had a shuttle bus to bring you up or down if needed. Shuttle also brings you to the nearby beach if needed.
Stayed 4 nights in May 2019
Response from Hassen on 26 Aug 2019
7. Thank you very much for taking the time to post a review of your experience with us. We are very happy to read of your wonderful holiday experience and that you were satisfied with the accommodation and more importantly the service and attention from the staff. We thank you for the appreciation and do hope to be able to welcome you back for your next trip to Phuket. Warm Regards

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thailand Family Vacation
The Karon Butterfly Residence is located just about a 15 minute walk to the beach and the price and size of rooms makes it great for a family on vacation. All the staff was helpful from check in and booking all our family tours.
Stayed 3 nights in Jul 2019
Response from Business Development Manager on 17 July 2019
Thank you for sharing your review . We are glad that you had a great experience, and we look forward to welcoming you back to KARON BUTTERFLY RESIDENCE sometime in the near future. With my best regards,

8/10 Good

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2019
Response from Hassen on 12 July 2019
Thank you Yvonne for taking the time to write a review about your experience

8/10 Good

Lisa & Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation in Phuket
Helpful staff, good breakfast, beautiful view, free shuttle to nearby activities. The only challenge was the walk up the hill after a long day.
Stayed 6 nights in Jun 2019
Response from Hassen on 2 July 2019
Thank you for sharing your review We are glad that you had a great experience, and we look forward to welcoming you back to KARON BUTTERFLY RESIDENCE sometime in the near future. With my best regards,

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2019
Response from hassen on 16 Apr 2019
thank you for your review will will improve indeed

10/10 Excellent

Ping Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
so great with a lovely pool
this hotel is so great with a lovely pool and the room is so big and comfortable...
Stayed 2 nights in Apr 2019
Response from Hassen on 6 Apr 2019
thank you for taking the time to post a review about your experience we wish to welcome you back soon for your next trip to Phuket

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Location is on a steep hill which makes it very difficult to climb up. The Manager is neither helpful nor friendly.
Stayed 3 nights in Mar 2019
Response from Hassen on 18 Mar 2019
May I offer my sincere apologies for your dissatisfaction regarding your recent experience at our property. We always strive to ensure that every guest has an enjoyable time at the hotel and I was of course very disappointed to see that we did not meet your expectations on this occasion. As you can see on all the very vast majority of our reviews, it is very unusual for us to receive such feedback and even more concerning thereby. Rather than elaborating each point you mentioned on this response, I would prefer to re-assure you that your comments have been reviewed and discussed with our team for instant adjustments wherever deemed necessary. Whilst you have highlighted your experience, we will continue to work hard to ensure all our guests are made to feel welcome. The team and I hope that despite your disappointment on this occasion, we will have the opportunity to welcome you back sometime in the near future. Please feel free to contact my office and we will ensure all comforts are afforded to you.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The road slopes up the hill to the hotel and its realy steep
Stayed 8 nights in Feb 2019
Response from Hassen on 14 Mar 2019
Thank you for taking the time to post feedback about your experience regarding the steep hill we do have a shuttle bus service operating from 07: 00 am to midnight pick up and drop off

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Karon
It's a apartment style hotel, not very near to the beach but certainly not far. They also run a shuttle during the day and until midnight so it's not s problem if you are not good with walking. We enjoyed area and the hotel itself as well.staff super friendly and helpful. Also quite near to Patong if you like to go for a party and then relax afterwards.
Stayed 2 nights in Feb 2019
Response from Hassen on 22 Feb 2019
7. Thank you very much for taking the time to post a review of your experience with us. We are very happy to read of your wonderful holiday experience and that you were satisfied with the accommodation and more importantly the service and attention from the staff. We thank you for the appreciation and do hope to be able to welcome you back for your next trip to Phuket. Warm Regards

8/10 Good

Riana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay - few minor issues
Overall, we loved our stay here. The room was very modern, clean, comfortable and large with full kitchen and living space. Wifi was strong and available everywhere. Air conditioning was also very strong. Pool area was great with nice lounge chairs and beautiful view of sunset over the beach. Restaurant was also quite good and similar pricing to food by the beach. Note that this property is up a hill. There is an hourly shuttle to and from the beach but make sure to check where it picks up by the beach (we weren't sure about the exact location - just happened to flag it down). Can make it a bit hard to run out to buy water or get food with the hill. One thing we didn't like was the extra charge. At check-in, you're required to pay an extra fee for electricity and cleaning. I totally understand that hotels need to pay for these things, but I wish it was included in the per night rate and not an add-on when you arrive. It ended up being about $20 CAD per night, which also seemed excessive. And cleaning only occurs every 3 days, so odd that it's an extra fee. A note says that extra toiletries and toilet paper can be purchased between cleanings - don't think these should be paid for. And when our room did get cleaned, they threw out our partially used TP roll and toiletries. We also had two staff members come in on our last day and look around our room, but didn't tell us why. We were very uncomfortable with the visit.
Stayed 4 nights in Jan 2019
Response from Hassen on 8 Feb 2019
Thank you very much for taking the time to post a review of your experience with us. We are very happy to read of your wonderful holiday experience and that you were satisfied with the accommodation and more importantly the service and attention from the staff. We thank you for the appreciation and do hope to be able to welcome you back for your next trip to Phuket.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2018
Response from Hassen on 31 Dec 2018
Thank you very much for taking the time to post a review of your experience with us. We are very happy to read of your wonderful holiday experience and that you were satisfied with the accommodation and more importantly the service and attention from the staff. We thank you for the appreciation and do hope to be able to welcome you back for your next trip to Phuket. Warm Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, nice property on a great location in Phuket
Stayed 7 nights in Dec 2018
Response from Hassen on 20 Dec 2018
Thank you for taking the time to Post a review about your experience we are glad that you are satisified with the accomandation and the service provided

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here, the room was so modern and clean with A* air conditioning and everything we needed to make the odd meal. There was plenty of space by the pool and all the staff were so helpful and really friendly. The hotel is really close to the beach and masses of shops and restaurants all within a few minutes walk. We found that the 24hr supermarket closest to the hotel was the best one in the area for supplies. The ONLY downside was the very steep hill going up to the hotel, cars and mopeds could go up and down but none of the mini buses for our trip could make it up there. It was quite a tough walk in the heat and we tried to avoid making too many trips back and forth to the hotel during the day or evening becuase of the hill. There is a shuttle bus service that was operating but we didnt use it as we were never there at the right time which was of course our own fault!
Stayed 8 nights in Nov 2018
Response from Hassen on 10 Dec 2018
Thank you very much for taking the time to post a review of your experience with us. We are very happy to read of your wonderful holiday experience and that you were satisfied with the accommodation and more importantly the service and attention from the staff. We thank you for the appreciation and do hope to be able to welcome you back for your next trip to Phuket. Warm Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A sample of hospitality in a modern condominium!
Modern condominium, beautiful and cozy room, good kitchen, amazing pool, good view, staff was very friendly, very reasonably priced too.
Stayed 1 night in Oct 2018
Response from Hassen on 20 Oct 2018
Dear Valued Guest Thank you for taking the time to post a review about your experience we are glad that you enjoyed the accommodation and the service provided Looking forward to host you for your next trip to phuket Warmest Regards

10/10 Excellent

Matthew, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great days at Karon Butterfly
Since the start everything was made very easy by the helpful staff: clear arrival info, smooth check in, nice recommendations on beaches and restaurants during our stay and easy check out with transportation back to the airport on time! Perfect location to get around Phuket. We were chilling in the pool and taking advantage of the great restaurant in the residence or walking down to Karon beach or exploring the night life of the island. Karon Butterfly is the perfect place to stay. Thanks guys! See you next year!
Stayed 1 night in Oct 2018
Response from Mattia - Rental Manager on 19 Oct 2018
Thank you very much Matthew for your so kindly review. We really appreciate that you enjoyed your stay with us at Karon Butterfly. We are glad to have customers like you. We really hope to see you soon, again. Regards

10/10 Excellent

Tom, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful atmosphere
Great place to stay in Phuket. My holiday was made very comfortable by the friendly staff. The room was very clean, awesome atmosphere, great time relaxing at the pool and hitting the gym in the morning. The best beach is walking distance and the shuttle service provided by the hotel is great to get back. The area is full of anything you need from day to night time life. Can surly recommend it!
Stayed 1 night in Oct 2018
Response from Mattia - Manager Karon Butterfly on 19 Oct 2018
Dear Tom, thank you very much for your kindly review. We are glad that you stay at our residence. We hope to improve our service day by day. We hope to see you again Regards Karon Butterfly Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything perfect very very nice place, apartment Very nice and clean and staff prepared and very kind
Stayed 1 night in Oct 2018
Response from Mattia on 12 Oct 2018
Dear Guest thank you for taking the time to review our venue we are glad that you enjoyed your stay we are looking forward to welcome you back in the near future

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Stay
Very nice facility, overall. A few minor maintenance concerns, but nothing to worry about. Rooms are spacious. Only drawback is the very steep hill to get to the property. Even the tuk tuk drivers charge an extra 100 baht to go up the hill! Pool is great. Walk to Karon beach about 15 to 20 minutes. Kata beach much the same, but take advantage of the free shuttle to avoid the hill. There is a small restaurant on site and many other choices within a 5 minute walk. Chef Nut's restaurant is at the bottom of the hill is great value and very tasty. We ate only Thai food but most places also have Western food. You can flag down a songthaew (bus) as it passes the property (40 baht) if you are looking for more shopping in Phuket town. The main mall being Phuket Central or our Thailand "go to" Big C. Overall, a nice place to stay. Great pool. Very quiet even though it's close to a busy road. Staff are friendly. Nice design and well maintained. If you need shops then you have a few choices as well as 24 hour convenience stores nearby. This is a condo style facility with limited house keeping. If you are looking for more independence from your accommodation, then the Karon Butterfly won't disappoint. Great for families.
Stayed 6 nights in Sep 2018
Response from Mattia on 2 Oct 2018
Thank you very much for your amazing review. We are improving our shuttle bus service, because we want to delete all the possible problems of the hill with a full time shuttle bus service. Thank you again for your perfect description. We are glad to have customers like you. We hope to see you soon We wish you all the best Karon Butterfly Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Possibly if we were were allocated the room we booked my review would be a little kinder. The reception staff and manager implied that we were stupid by saying that a studio that they put us into was the same as a one bedroom apartment. We would have been understanding if they had said the room we had booked was not available and it was a mistake on their behalf.
Stayed 6 nights in Feb 2018
Response from Mattia - Manager of Karon Butterfly on 20 Mar 2018
Dear kindly customer, I'm the manager of Karon Butterfly. Thank you to contact us, and thank you to choose our residence, We have 4 types of room in our residence: one bedroom or two bedroom Sea view One bedroom Moutain view You booked <>. I gave you a beautiful ocean view one bedroom studio, complely new, italian fornitures, with a balcony with ocean and pool view, with amazing sunset view also. You complain to me that you book an other type, but we checked together with my computer and we agree that it wasn't our mistake. Why now you write that "The manager implied that we were stupid by saying that a studio that they put us into was the same as a one bedroom apartment. We would have been understanding if they had said the room we had booked was not available and it was a mistake on their behalf." ?!?!? Are you kidding me? Anyway I also change your room for make you happy on your holiday, in one bigger as you want, and you didn't say "Thank you" Our types are: - One bedroom Ocean View - One bedroom Jungle View - Two Bedroom Ocean view You booked one bedroom Sea View, and i gave you a bedroom sea view. Sorry but....where is my mistake? Anyway have a good time Regards

6/10 Okay

BP, Australia

Liked: Property conditions & facilities
Disliked: Staff & service
Not a hotel or resort, more a Condotel, but ok.
Difficult to actually put into words this property-some good, some average. Even though this property is marketed on websites as this one it sounds as though it is a hotel or resort. Probably the first thing to note is that it is neither. Once you arrive you see signs that acknowledge this and almost as a warning advise you that it is a condo, not a hotel. In other words-there is next to no service, which is pretty much the case. So, the rooms are sparse but OK. As it is a condo all rooms are furnished differently-ours for example was very average, but spacious. There for 12 nights we would have loved some comfortable chairs on the balcony to take in the beautiful views-but were instead on very hard chairs. A small thing, but after a few days it gets annoying-keep in mind that you are paying good money to stay here-some comfort would be nice. Otherwise the rooms were good, spacious enough for three, kitchen basic but good, tv- excellent. The property itself was nice, pools excellent, public areas good. The restaurant sadly was average, only ate there twice as that put us off. I wont go on about "The HILL" as others have. Yes its steep, we are fit so it didnt fuss us much, certainly wouldnt be an option for the elderly. One would think with all the comments about the hill if management were serious they would have a solution to it. But, in a nutshell that was the general feel, the management were not as serious about guests as they were about selling condos.
Stayed 12 nights in Jan 2018
Response from Mattia - Rental Manager on 25 Jan 2018
Dear client, thank you for your kindly review. We just opened the rent one year ago, so we are improving our services. Thank you for your review beacuse it can help us to understand the problems and the neededs that we have to add and improve in our residence. Thank very much again We hope to see you soon so you can see if our improvement are done. Have a good time Regards

6/10 Okay

MOURAD

Travelled with family
Disliked: Cleanliness, room comfort
Bien pour 1 ou 2 nuits
Lieu très agréable avec belle piscine au cœur de la résidence. L’accessibilité est horrible, une montée à gravir digne d’un sport d’ escalade avec valises en prime. La propreté de notre appartement etait médiocre. Et la literie à ressort trop ferme accompagné de coussins trop surélevée. Le personnel est très sympathique en particulier à la réception.
Stayed 3 nights in Feb 2024

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Die Unterkunft war sehr schmutzig, schimmelig, runtergekommen und in einem sehr schlechten Zustand. Es war kein Bewohnen möglich, wir sind sofort wieder abgereist. Es ist schade, dass sowas überhaupt angeboten wird.
Stayed 12 nights in Feb 2023
Response from karon butterfly on 6 Mar 2023
I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved Villas “If you come back to our Resort I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you

10/10 Excellent

Kolomeitseva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Шикарные апартаменты, очень чисто и продумано, в номерах все необходимое, не хватает разве что стиральной машины, посуда и кухонная техника очень современная. Прекрасный хозяин. Очень чистый бассейн и приветливый бармен! Рекомендуем всем карон баттерфляй!
Stayed 5 nights in Nov 2019
Response from Hassen on 11 Dec 2019
thnak you for the review we hope to see you again for your next trip to phuket

8/10 Good

Lina

Liked: Cleanliness, property conditions & facilities
6/10
-först och främst är det vääärldens mördarbacke upp till hotellet -vi var tvungna att köpa eget toalett papper, men efter mycket tjat fick vi. -extraavgifter +väldigt fina rum om man bortser till sängen som är lika hård om en Sten. +bra poolområde +hyfsat bra gym
Stayed 4 nights in Nov 2019
Response from Hassen on 3 Dec 2019
we thank you for the constructive review we hope to welcome you back for your next visit to Phuket

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
強項
強項是每小時有一班車來回沙灘,並有煑食工具提供。但若須收取電費及清潔費,應在定房價前説明。
Stayed 7 nights in Oct 2019
Response from Hassen on 26 Oct 2019
we thank you for the appreciation and the time dedicated for this review you been an ideal guest in our Place we hope to welcome you back soon

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
ทางขึ้นโรงแรมชันมากแทกซี่ไม่ขึ้นไปส่งรถรับส่งเสีย รถสำรองไม่มีต้องเดินขึ้นเดินลงเอง ท่อน้ำมีกลิ่น ตอนจองต้องอ่านให้ดีว่าที่จองเป็นแค่ห้องเพราะเค้าจะบวกเพิ่มค่าน้ำ ค่าไฟ ค่าทำความสะอาด ซึ่งไม่เคยพบแบบนี้เลยงง เราบอกขอจองห้องข้างล่าง ควรจะมีอีเมลตอบกลับนิดนึงว่าห้องข้างล่างไม่มีแบบ family room เราจะได้เปลี่ยนเพราะโรงแรมไม่มีลิฟแล้วเราพาแม่ไป ร้านอาหารปิดเร็วบวกกับไม่มีรถรับส่ง ทำให้รู้สึกลำบากในการไปพักในครั้งนี้
Stayed 2 nights in Sep 2019
Response from Managment Team on 2 Oct 2019
I am truly sorry that your stay fell through of your expectations. I would like to thank you for taking the time to send us your feedback. I am truly sorry that your stay fell through of your expectations. I would like to thank you for taking the time to send us your feedback. Until

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, room comfort
Forfærdeligt hotel. Roomservice var absolut det dårligste jeg hidtil har oplevet. Og så har man endda betalt ekstra for det. Bakken op til hotellet fra byen var den største dræber. Jeg forstår godt man ikke har valgt at notere det nogle steder. For så ville ingen besøge hotellet! Det var larmende, lugtende og morgenmaden var seriøst ikke noget at skrive hjem om. Her var 4 valgmuligheder, ikke meget når man skal på der i 12 dage. En kop kaffe og et glas juice til morgenmaden, hvis man ønskede mere drikkelse var det for egen regning! Aircondition på værelset var der intet af, det vil sige der var en, men værelset var alligevel 30 grader. Sengen, ja hvad skal jeg snart sige? Hvis man sætter pris på sin nattesøvn, så får man ikke meget af det her. Sengen var en feltmadres, dvs. at man kunne mærke fjedrende når man skulle sove. Hvilket resulterede i dårlig ryg det meste af ferien. En kombination af dårlig seng og et alt for varmt værelse, kunne man ikke ligefrem prale af at have fået sin skønhedssøvn. Men ellers var værelset fint, der var en masse køkkenredskaber og andet så man kunne lave frokost og aftensmad på værelset.
Stayed 12 nights in Aug 2019
Response from Manager on 26 Aug 2019
Dear Michael. Thank you for your comments. I apologize that you felt unsatisfied during your stay Stay you were staying in luxury apartment fully furnished with brand new kitchen high-quality furniture that worth over 50,000 $ and paying less than 150$ per day anyway, All of your comments have been taken up with our team for improvement and all issue that you address is very valuable for us. We sincerely apologize for this unpleasant experience and hope that you could give us another opportunity to serve you again

10/10 Excellent

Thieu kien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel, mais attention à vous y rendre à la bonne période. Je vous conseille vivement cet hôtel.
Stayed 4 nights in Aug 2019
Response from Hassen on 5 Oct 2019
merci bien see you soom

8/10 Good

Andrei

Liked: Cleanliness, property conditions & facilities, room comfort
Отдыхали семьей в отеле вторую половину июля, начало августа 2019. Кондо хороший, однако находится на возвышенности с крутым подъемом. Спасает то, что в отеле есть трансфер до пляжа и обратно каждый час с 7-00 до 21-00. Время в пути 5 мин до пляжа. Маршрут трансфера проходит мимо большого супермаркета Макро, очень удобно на нем ездить за продуктами и обратно. Нас поселили в номер, в котором плохо работал один из кондиционеров, при обращении нас на следующий день поселили в другой похожий номер. Вид из номера на бассейн и видно также море с потрясающими закатами. Холодильники, телевизоры в номерах большие, правда каналы TV показывают как от обычной антенны неважно. Из минусов- очень было плохое интернет соединение. Реально хорошо работал только на ресепшене в дневное время. Также в номере нет утюга и стиральной машинки, но в целом не жалеем, что жили в этом отеле.
Stayed 20 nights in Jul 2019
Response from Hassen on 7 Aug 2019
7. Thank you very much for taking the time to post a review of your experience with us. We are very happy to read of your wonderful holiday experience and that you were satisfied with the accommodation and more importantly the service and attention from the staff. We thank you for the appreciation and do hope to be able to welcome you back for your next trip to Phuket. Warm Regards

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Staff & service
สถานที่ตั้งวิวสวย​ สภาพห้องพอใช้ได้​ แต่อุปกรณ์ของใช้ภายในห้อง​ รีโมททีวีถ่านหมด​ ใช้ไม่ได้
Stayed 2 nights in Jul 2019
Response from Karon Butterfly team on 6 Aug 2019
Thank you for taking the time to review our place

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ho apprezzato la pulizia e cordialità. Buona la colazione ma non mi piaceva dove si teneva, cioè nel piano interrato (buio, triste e con odore di fogna nei giorni di pioggia)
Stayed 6 nights in Jul 2019
Response from Hassen on 29 July 2019
Thank you for sharing your review. We are glad that you had a great experience, and we look forward to welcoming you back to KARON BUTTERFLY RESIDENCE sometime in the near future. With my best regards,

8/10 Good

Christer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Hassen on 8 July 2019
Thank you for your review we hope to see you soon

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Apr 2019
Response from KB Team on 2 May 2019
Thank you for you feedback

8/10 Good

Verified traveller

Stayed 5 nights in Apr 2019
Response from Karon Butterfly on 20 Apr 2019
Thank you for taking the time to review our place

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles ok. Lage gut. Schnell am Strand mit Shuttle Service. Zu Fuss 5 Minuten.
Stayed 6 nights in Apr 2019
Response from Hassen on 15 Apr 2019
Thank you for your positive feedback we hope to host you again for your next trip to Phuket

2/10 Terrible

YU HSUAN

Disliked: Staff & service
不值得推薦 下次絕對不會選擇這間
晚上沒有工作人員 只有一位守衛 我們晚上大約7點到 就沒有人幫我們服務 沒人能幫我們CHECK IN 後來是守衛拿房間鑰使給我們 但沒什麼辦法溝通 他英文不好 我們訂的房間是海景房 但根本看不到海 房內的質感也很差 明顯跟照片上顯式的差很多 不值得推薦 下次絕對不會選擇這間
Stayed 2 nights in Mar 2019
Response from Hassen on 6 May 2019
Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. I am truly sorry that your experience with us fell short of your expectations and that you encountered some disagreements. I can assure you that this is most unusual and certainly do not reflect our customer care high standards. currently our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. Please reach out to me directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved Villas “If you come back to our Resort I would love to have the opportunity to speak with you directly, so please ask for me. We hope to see you

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service
익스피디아에서 조식포함 조건으로 예약했지만 조식은 없었다.카론비치에서 너무 멀고 높은 언덕에 있어서 불편하다.가격대비 시설도 많이 낡았지만 수영장과 선셋만 훌륭하다.전기와 수도세를 따로 현금결제했는데 저녁에 3시간동안 단수로 인해 물을 쓸수 없어 황당했다.비싸고 낡아서 추천하지 않는다.
Stayed 1 night in Feb 2019
Response from Hassen on 16 Mar 2019
First and foremost, we are truly sorry to hear that you were dissatisfied with your recent stay at the Hotel. Please accept our sincerest apologies for it. We always strive to ensure that every guest has an enjoyable time at the hotel and I was of course very disappointed to see that we did not meet your expectations on this occasion. As you can see on all the very vast majority of our reviews, it is very unusual for us to receive such feedback and even more concerning thereby. Your feedback is of great value to us and I do hope you will give us another opportunity to welcome you back in a not too distant future. With best regards

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Le personnel toujours souriant laccessibilite a la plage avec navette gratuite aller retour toutes les 30 min et laccueil et mise a disposition dune chambre pour pouvoir prendre une douche jour tardif pour prendre lavion on reviendra merci a vous
Stayed 1 night in Feb 2019
Response from Hassen on 3 Mar 2019
Tout d'abord, j'aimerais vous remercier pour avoir choisi notre resort pour votre séjour à Phuket. Je suis absolument ravi que votre experience avec nous fut un vrai succès et que vous soyez rentré avec des souvenirs inoubliables de vos vacances dans notre petit coin de paradis. Je vous remercie d'avoir pris le temps de nous envoyer vos commentaires et reste avec l'espoir d'avoir l'immense plaisir de vous accueillir à nouveau au Karon Butterfly Residence Cordialement,

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличный отель. Уютные комнаты. Хороший бассейн, маленьким детям очень нравилось. Отличный персонал, очень общительный и дружилюбный. Отель находится в 15 минутах ходьбы от пляжа. Но в отеле сервис довозить и заберать постояльцев с пляжа и до пляжа. Каждые 30 минут. Очень удобно. Довезут до большого супер маркета "Макро" и заберут с тяжёлыми сумками. За что большое спасибо. Сам отель находиться на горе, но отель конпенсирует своим сервисом доставки постояльцев. Так что гора вовсе не мешает. При заезде с вас взимут за электричество по 150 бат за день и 1000 бат за уборку номера за весь отдых. Уборка в номере два раза в неделю. Отелю ставлю 5 . Минусов небыло.
Stayed 14 nights in Feb 2019
Response from Hassen on 26 Feb 2019
Thank you for sharing your review We are glad that you had a great experience, and we look forward to welcoming you back to KARON BUTTERFLY RESIDENCE sometime in the near future. With my best regards

10/10 Excellent

OUAZENE, Karon beach, th

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Jai aimé laccueil qui ma été réservé je devais attendre 14h pour le check in finalement on nous a accompagné a notre arrivée et ramasser nos valises jusqua notre chambre chose rare.également la navette toutes les 30min aller et retour toute la journee et le personnel souriant .mention speciale a HASSEN pour la traduction en thai et la petite chambre pour nos valises le jour du depart tardif et pour que nous puissions prendre une douche bravo a vous biz
Stayed 3 nights in Feb 2019
Response from Hassen on 30 Apr 2019
Tout d'abord, j'aimerais vous remercier pour avoir choisi notre resort pour votre séjour à Phuket. Je suis absolument ravi que votre experience avec nous fut un vrai succès et que vous soyez rentré avec des souvenirs inoubliables de vos vacances dans notre petit coin de paradis. Je vous remercie d'avoir pris le temps de nous envoyer vos commentaires et reste avec l'espoir d'avoir l'immense plaisir de vous accueillir à nouveau au Karon Butterfly Residence Cordialement, Hassen

8/10 Good

Jarmo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siisti hyvä hotelli mäen päällä, mutta ilmainen bussi helpotti kulkemista ja ystävällinen kuski. Aika outo vaan, että perillä piti maksaa erikseen sähkö-, ja vesimaksu? Siivouksesta yritettiin maksattaa myös erikseen.
Stayed 7 nights in Feb 2019
Response from Hassen on 22 Feb 2019
7. Thank you very much for taking the time to post a review of your experience with us. We are very happy to read of your wonderful holiday experience and that you were satisfied with the accommodation and more importantly the service and attention from the staff. We thank you for the appreciation and do hope to be able to welcome you back for your next trip to Phuket. Warm Regards

4/10 Poor

Mahfoud

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pas de menage durant 3 jours , innondation dans lapparttement fuite , apres 18h plus personne a laccueil a par le restaurant et sont personnel qui sont tres serviable , mauvais hotel
Stayed 3 nights in Feb 2019
Response from Hassen on 25 Feb 2019
Cher Mahfoud mes sincères excuses pour le mauvais service que vous avez vécu lorsque vous nous avez rendu visite en ce qui concerne le nettoyage, il se passe après 3 jours à des frais supplémentaires comme indiqué dans notre reglement pour l'inondation honnêtement, aucun commentaire n'a été reçu de votre part pendant votre séjour,en ce qui concerne la réception , on est ouvert de 08h00 à 18h00, malgré votre avis, nous sommes une résidence qui a gagné le prix du meilleur condominium moderne de Phuket pour l'année 2016, bon Continuation

10/10 Excellent

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pulizia e cordialità
Appartamento nuovissimo e molto pulito. Alcuni membri dello staff sono italiani, tra cui il manager e sono tutti molto disponibili e sensibili ad ogni richiesta del cliente. La location è perfetta per esplorare l'isola con uno scooter che si può noleggiare in loco.La spiaggia è molto vicina e raggiungibile a piedi così come vari supermercati e altri servizi di cui si può aver bisogno. Consigliato!
Stayed 5 nights in Dec 2018
Response from hassen on 17 Jan 2019
Grazie infinite per la vostra gentile recensione. Siamo contenti abbiate passato una piacevole vacanza presso la nostra struttura. Stiamo migliorando il nostro servizio per darvi una vacanza indimenticabile. Speriamo di rivedervi presto In garnde abbraccio Karon Butterfly Team