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"This hotel is old and tired. The welcome was, at best, lukewarm, and the service was generally not good. The room was not well cleaned but there was good air conditioning, which was very welcome. Furniture was old and beds uncomfortable. The phone in the room did not work and other guests were allowed to yell at each other at 3am in the communal areas! Breakfast offer was good. Restaurant was awful - service was poor, food was almost inedible, card machine doesn’t work! They do not sell alcohol and don’t name this in their description. They do offer “mocktails” which are an absolute laugh! Don’t waste your money! Swimming pool was nice but the chairs/sofas around the pool are very dirty. Would not recommend it."

"The hotel staff is very friendly and helpful, the room was clean and comfortable. The airport shuttle was free and even though our arrival flight was delayed by 2 hours the driver was there as we arrived "

"Beautiful property and great location in Stone Town. The breakfast and kitchen staff were amazing and very welcoming. However, we booked the Presidential Suite but were not given that room and were instead moved between lower category rooms. The issue was not properly acknowledged, and staff insisted all rooms were the same and similarly priced, which did not reflect what was advertised on Expedia. Overall, the stay did not match the booking, so I’d recommend confirming room types in advance."

"A very cool spot! Gorgeous and historical right in Old Stone Town the room was beautiful!"

"The Residence was the perfect spot to celebrate my 40th birthday. The deluxe garden view with the private pool was exact atmosphere my husband and I were looking for. The hotel is extremely clean and they even offer room cleanings twice a day. And we also loved the different themed dinner options each night along side with a live band performance! The staff make you feel at home and apart of the family. Nico always greeted us with a warm smile and helped us capture precious moments. The location is a little far from main attractions but I promise it’s worth it. Thank you to all the staff that made our visit to Zanzibar so special!♥️"

"Clean rooms and very helpful /friendly staff. Bar offers wide variety of drinks. "

"They absolutely spoilt us there, was wonderful. The staff were so kind.....made me fall in love with Zanzibar. Pinkie..."

"Clean, comfortable room, friendly staff, great pool, and perfect air conditioning overall, a wonderful stay!"

"It felt like I was royalty in a palace. I usually stay in stone town, this was a nice break!"