Jozani Holidays from AU$1,754

Amazing resort, perfect for relaxing and the friendliest staff with the F&B team going above and beyond. We had a lovely private dinner on the beach on our last night which was a perfect end to an unbelievable stay. Highly recommended and will be back.

I am disappointed with my recent Expedia booking experience and the way this situation was handled. Prior to my arrival, I was notified that my reservation would be moved to accommodate my delayed baggage. I was specifically assured by an Expedia customer service representative that the necessary arrangements had been made and that the issue would be resolved when I arrived at Hotel Riu Palace Swahili. However, upon arrival, I was informed by the hotel that no such accommodation had been arranged. As a result, I paid an additional $595 out of pocket. What made this experience even more frustrating was the constant back-and-forth between Expedia and the hotel throughout the entire day. Despite numerous conversations, no one took ownership of the situation, and there was no meaningful resolution. Instead of enjoying my vacation, I spent valuable time dealing with stress, uncertainty, and unnecessary complications which impacted the trip negatively. As an Expedia Platinum member, I expected a much higher standard of service, communication, and support. I trusted the assurances provided by Expedia’s customer service team, but the outcome was completely different from what I was promised. I am requesting a thorough investigation into this matter and a review of the handling of my case. Given my Platinum membership, the additional financial burden, and the significant inconvenience caused, I would appreciate direct follow-up from management and an appropriate resolution. Thanks

Overall, we enjoyed our stay. The food was decent. The quality itself didn’t feel amazing. I think they missed chances for excellent dining such as carving tables or omelet station. They could’ve had more selection and it was difficult to get into the restaurants. The hotel itself is newer very clean and well-maintained especially coming from Stonetown. It’s perfectly nice for a Westerner. I wish there was more entertainment. There was some nights that there was basically no entertainment and there’s not a lot of amenities for entertainment such as multiple pool tables or club, etc. The overall vibe was laid back. The beach itself was nice with plenty of options for guests and multiple pools. There were a few kids and mainly travelers from Europe and South Africa. I thought security would stop local vendors from hounding you but they didn’t. Overall I didn’t regret my stay but I might look elsewhere next time.