Outdoor pool, pool umbrellas, pool loungers
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Reviews of Southern Sun Pretoria

4 out of 5
Southern Sun Pretoria
Cnr. Pretorius & Steve Biko Streets, Pretoria, Gauteng

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 40 reviews" "
Rating 8 - Good. 7 out of 40 reviews" "
Rating 6 - Okay. 6 out of 40 reviews" "
Rating 4 - Poor. 3 out of 40 reviews" "
Rating 2 - Terrible. 4 out of 40 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanmoud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
It was an amazing stay, the rooms are clean.
Stayed 1 night in Feb 2024
Response from Limpho on 19 Feb 2024
Dear JeanmoudThank you so much for the feedback and the review.We look forward to welcome you back very soon.Warm regards Limpho

10/10 Excellent

Dimakatso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness
It was so amazing, room was clean all times, linen and towels were spotless and pure white.
Stayed 2 nights in Jan 2024
Response from Limpho on 7 Feb 2024
Dear DimakatsoThank you for choosing to stay with us.We look forward to welcoming you back soon.Kind regards Limpho

10/10 Excellent

Dimakatso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Limpho on 30 Jan 2024
Dear DimakatsoIt has been a pleasure hosting you at the Southern Sun Pretoria.See you soon !!Kind regards Limpho

10/10 Excellent

Robert

Stayed 1 night in Dec 2023
Response from Limpho on 30 Jan 2024
Dear RobertThank you very much for choosing to stay with Southern Sun Pretoria.We look forward to welcoming you back soon.Kind RegardsLimpho

10/10 Excellent

Senzo

Stayed 1 night in Dec 2023
Response from Limpho on 5 Dec 2023
Good dayThank you very much for the wonderful feedback.We look forward to welcoming you back soon.RegardsLimpho

8/10 Good

Nonhlanhla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Limpho on 21 Sept 2023
Dear Nonhlanhla,Thank you for the positive feedback of your stay at the Southern Sun Pretoria. I sincerely appreciate you taking the time to inform us of your stay at the Southern Sun Pretoria. We look forward to welcoming you back in the not too distant future. RegardsLimpho

6/10 Okay

Samuel

Stayed 2 nights in Jan 2023
Response from Angelique on 21 Mar 2023
Good Day, Samuel. Trust you are well. Thank you for taking the time to review our Hotel. We trust you enjoyed your stay with us. We look forward to welcoming your back in the near future. Kind regards Angelique Scally

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Perfect
Stayed 4 nights in Dec 2022
Response from Sai on 17 Dec 2022
Good Evening AnonymousThank you for the great feedback, we greatly appreciate it.Best regardsSimon

8/10 Good

Stuart

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2022
Response from Reservations on 15 Nov 2022
Good Day,Thank you for your interest in Southern Sun Pretoria.We value your scoring on your review and we will improve on the relevant areas.We look forward to hosting you in future.Kind RegardsSouthern Sun Pretoria Reservations

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Terri-Ann on 9 Nov 2022
Good Day Elizabeth,Thank you for your interest in Southern Sun Pretoria.We value your feedback and scoring and would like to thank you.Looking forward to hosting you in future.Kind RegardsSouthern Sun Pretoria Reservations

2/10 Terrible

Josephine

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The building is old and need an update. Toilet does not work, could not flush. Staff are kind and nice--Goodman was very helpful
Stayed 1 night in Aug 2022
Response from Sai on 11 Aug 2022
Evening Ms. Dawuni Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Regards Simon

8/10 Good

Levers, Philip Nel Park

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking from the parking lot to the reception on e has to walk in an open area. This is a challenge in case of bad weather
Stayed 1 night in Jun 2022
Response from Reservations on 17 June 2022
Good Day, Thank you for review. We do have a basement parking that is available for our guest, please try to use the above mentioned parking in a case of bad weather, should the basement parking be full and you do end up using the top parking, we can assist with an umbrella that is also available to our guest, security can assist with that. We do appreciate your review and we look forward to hosting you in future. Kind Regards Reservations

4/10 Poor

Sara

Stayed 2 nights in Apr 2022
Response from Reservations on 4 May 2022
Good Day Sara, Thank you for your review and interest in Southern Sun Pretoria. We would like to improve on areas where our guest are not happy, please advise on your experience at the Hotel so that we can try and better our service. Looking forward to your response Terri-Ann Meyer

10/10 Excellent

Maigurira

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Simon on 5 Mar 2020
Dear Maugurira, Thank you for the wonderful comments shared and for choosing Southern Sun Pretoria. We are encourage by your great feedback and hope to see you and welcome you back in our hotel. Regards Simon

2/10 Terrible

Verified traveller

Stayed 4 nights in Oct 2019
Response from Rodney on 23 Oct 2019
Good Day, thank you fort your feedback.

10/10 Excellent

Yogashree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Reservations on 21 Oct 2019
Good Day Yogashree Thank you for the review, We are glad you enjoyed our hospitality and looking forward to your future stays with us. Regards Reservations

6/10 Okay

Ken, Durban

Travelled with family, Business traveller
Traffic noise in our room was horrific. Service was average. Pool area was pleasant.
Stayed 3 nights in Oct 2019
Response from Rodney on 21 Oct 2019
Good Morning Ken Thank you very much for sharing your experience with us and for choosing to stay with us. We at Southern Sun Pretoria pride ourselves on the quality of service that we deliver. Your feedback is noted and hasn't fallen on deaf ears.

10/10 Excellent

mahlasedi

Liked: Cleanliness, staff & service, room comfort
Amazing experience
Amazing. But the hotel needs to fix all the lifts and breakfast equipment. Otherwise my room was amazing and very clean
Stayed 1 night in Jul 2019
Response from Rodney on 26 July 2019
Good Afternoon Thank you very much for sharing your experience with us and for choosing to stay with us. Your comments are valued and has not fallen on deaf ears. We at Southern Sun Pretoria pride ourselves on the quality of service that we deliver and for us creating great guest experiences are key.

10/10 Excellent

Trishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
had a lovely stay at the hotel
Stayed 3 nights in Sep 2018
Response from Farana (General Manager) on 30 Apr 2019
Thank you for posting your review for Southern Sun Pretoria. Your feedback is greatly appreciated and we are happy to hear that you enjoyed your stay. Kind regards

10/10 Excellent

Trishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
booked a second time - highly recommended
Stayed 1 night in Sep 2018
Response from Farana (General Manager) on 30 Apr 2019
Dear Trishna, Thank you for your patronage and recommendation.

10/10 Excellent

Trishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Come back a second time and loved the hotel
Stayed 8 nights in Sep 2018
Response from Farana (General Manager) on 30 Apr 2019
Dear Trishna, Thank you for your positive feedback!

6/10 Okay

randy

Hotel
The rooms were ok they were clean the area ain't the best to be but everything worked out the lobby and restraunts/bar were nice and the outdoor pool was good.The staff was friendly would stay again
Stayed 3 nights in Aug 2018
Response from Rodney on 4 Sept 2018
Good Morning Thank you so much for your valuable feedback. We at Southern Sun Pretoria pride ourselves on the quality of service that we deliver. Your comments has not fallen on deaf ears.

10/10 Excellent

Sherence, nelspruit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It was fantastic
Stayed 7 nights in Jul 2018
Response from Dominic Ackhurst on 6 Aug 2018
Thank you for the positive feedback! Best Regards Dominic Ackhurst Front Office Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Terrible experience, poor food quality, dirty rooms with bugs, and unprofessional staff.
Stayed 8 nights in May 2018
Response from Farana (General Manager) on 3 June 2018
Dear Anonymous, Thank you for posting your review for Southern Sun Pretoria. Your feedback is greatly appreciated and will be addressed. We sincerely apologise for any inconvenience caused. Kind regards

8/10 Good

LX, Cape Town

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Farana (General Manager) on 29 May 2018
Good day LX Thank you for your ratings and we look forward to welcoming you back soon. Kind Regards

4/10 Poor

NDH, Zimbabwe

Disliked: Room comfort
The side of the hotel that is close to the main road is too noisy. More needs to be done to block out the noise. The quality of the meals in the restaurants was average
Stayed 5 nights in May 2018
Response from Farana (General Manager) on 22 May 2018
Dear NDH, Thank you for taking the time to post your review. We appreciate your constructive feedback and will address the issues raised. We look forward to welcoming you back to Southern Sun Pretoria and trust you will find improvements. Thank You

2/10 Terrible

Verified traveller

Room was above noisy taxi rank so horns blaring all night long. Hotel is early 70s style. Staff to lazy to go into kitchen to find an apple for me. Will never stay there again.
Stayed 2 nights in May 2018
Response from Farana (General Manager) on 22 May 2018
Dear Anonymous, Thank you for taking the time to post your review. We appreciate your constructive feedback and will address the issues raised. We sincerely apologise for any inconvenience caused. Thank You

10/10 Excellent

Tye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Very comfortable. A great option in Pretoria for business or play. Very friendly staff, especially at check in or getting an Uber
Stayed 3 nights in May 2018
Response from Farana (General Manager) on 22 May 2018
Dear Tye, Thank you for taking the time to post your review. We appreciate your wonderful feedback. We look forward to welcoming you back to Southern Sun Pretoria. Thank You

6/10 Okay

Kenneth

Liked: Cleanliness, room comfort
Response from Farana (General Manager) on 9 May 2018
Dear Kenneth, Thank you for your recent review for Southern Sun Pretoria. Your constructive feedback is highly appreciated. Please accept my sincere apologies for any inconvenience caused.We are in the process of addressing your shortcoming raised. Thank you.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Needs improvement
The place needs a makeover. Bird poop and feathers everywhere. Smelly outside around the pool. Rooms need improvement / upgrade. Air-con needs to be remote controllable. Rooms are stuffy. The local area is very noisy, so you can’t leave the window open for fresh air at night or you will not be able to sleep, which means you can’t sleep anyway, because you have to get up to switch the air-con on and off for ventilation all night long. Food was good and well-presented though
Response from Farana (General Manager) on 22 May 2018
Dear Anonymous, Thank you for taking the time to post your review. We appreciate your constructive feedback and will address the issues raised.Despite this we are pleased to hear that you enjoyed your fdining experience. We look forward to welcoming you back to Southern Sun Pretoria and trust you will find improvements. Thank You

10/10 Excellent

kehinde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017

4/10 Poor

Jeroen

Disliked: Staff & service
Outdated
Outdated, no longer 4 star, overpriced Additional R50 per night for parking Very average breakfast with soft crackers, old croissants and bad coffee Fair size room though and good linen Check-out: mistake on invoice
Stayed 1 night in Oct 2017

10/10 Excellent

Elma, villiers Free State

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent!!!! The staff were very good and they were very help full. The room was very neat and clean
Stayed 1 night in Sep 2017
Response from Farana (General Manager) on 22 May 2018
Dear Elma, Thank you for taking the time to post your review. We are delighted to hear that you had a memorable experience. We look forward to welcoming you back to Southern Sun Pretoria. Thank You

6/10 Okay

alioune

An honest assessment by an ordinary guest
Quite uneventful.We checked in at 2 pm and left the next day at 11 am.We spent the afternoon out and also dined out as the menu win the restaurant was not very appealing.
Stayed 1 night in Jun 2017
Dear Sirs, thank you for the valuable feedback on you stay with us. Your stay experience is very important to us and I will take your food and beverage delivery comments up with our team. Once again, thank you for your feedback Warm regards Trevor Philander

8/10 Good

Keneiloe Annah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ME, CA

Liked: Cleanliness, staff & service
Bad area High Crime Area
Hotel is good / unsafe to leave hotel at nite / High Crime Area
Response from Farana (General Manager) on 22 May 2018
Dear ME, Thank you for taking the time to post your review. We appreciate your constructive feedback and advise we have a forum that takes care of the Arcadia area during the day and night to ensure safety and cleanliness is maintained. We look forward to welcoming you back to Southern Sun Pretoria and trust you will find improvements. Thank You

10/10 Excellent

CHristopher

Liked: Cleanliness, staff & service, property conditions & facilities
Was great
Stayed 5 nights in Feb 2024
Response from Limpho on 5 Mar 2024
Dear Christopher,Thank you so much for choosing us.We look forward to welcome you back soon.Kind regards Limpho

8/10 Good

ZICO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
C'est un hôtel qui est plus proche du shopping Arcadia. Ils prennent soin de leur "Pool /piscine. Leurs chambres sont assez grandes. Plus magasins,fast food,banques sont plus près de l'hôtel.
Stayed 5 nights in Nov 2023
Response from Limpho on 5 Dec 2023
Good dayThank you very much for the wonderful feedback.We look forward to welcoming you back soon.RegardsLimpho

10/10 Excellent

Stefan

Liked: Cleanliness, property conditions & facilities, room comfort
Good choice in Pretoria
Very nice hotel and a good choice in Pretoria. Service minded staff at the front desk and in the restaurante. A hotel I recommend.
Stayed 1 night in Feb 2019
Response from Angelique Scally on 26 Feb 2019
Good Day Thank you so much for the valued feedback. This will be shared with the team. Looking forward to welcoming you back in the near future. Kind regards