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"My friend had accidentally lost her backpack on the train just before we had arrived to the hotel for check in. As soon as we arrived at the hotel we asked to borrow their phone to call the lost in found center at the train station. After we explained the situation the hotel staff asked us what train we were on and what the backpack looked like and offered to call the station for us to help locate the backpack. This was a huge relief to us because we were worried about the language barrier over the phone. Not only did the hotel staff locate the backpack for us but they also typed out detailed instructions for us in English of where to go to pick up the backpack and what hours that lost/found center would be open. It was so helpful and we were able to get the backpack back easily! Not only was the staff really kind and professional but the hotel itself was really nice. I enjoyed the traditional style room, wearing a yukata for the first time, and being able to take a hot bath in the onsen. This hotel was my favorite on my Japan trip and I want to go back again! "

"Great location. Helpful staff. Clean and comfortable. A perfect stay. "

"Clean room. Room size was good. Friendly staff. Free to borrow umbrellas. Free coffee in lobby. We did not eat breakfast there. Dinner was good. We went in November, hotel didn't seem very busy. The town seems quiet. Very close to train station. We went to the snow monkey park and Obuse. "

"Everything was great! The staff, accommodations, service and staff were exemplary."

"Hot spring"

"Amazing room and staff! Had the most relaxing stay here and would definitely come back if we are in the area"

"Room and staff were wonderful as were the on site public and private indoor and outdoor baths."

"Clean "

"This is such an easy place to stay when visiting the small yet profoundly beautiful city of Joetsu!"