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"Very comfortable accommodation. Staff were super friendly and helpful. "

"Amazing stay and amazing "

"The staff were helpful nd so professional. The onsen was so clean and quaint. "

"接客が微妙でした。 人の話を聞かず、一方的に怒られました。 ロビーは、おしゃれですが部屋は値段なりです。 でも広さは十分で、掃除も行き届いてます。"

"The room is really worn out and not comfortable unfortunately it’s not somewhere I wanna be back again (it’s not even that cheap)"

"Simply Amazing!"

"The staff were all excellent!"

"The cottage has everything a family needs but the communications around check-in was very poor and hotels.com's customer service was unwilling to provide any assistance. I would have thought some level of quality control helped justify hotels.com's commission. Either way, the cottage is managed by the building next door and this is where you need to go to collect the key. "

"The room was super clean , easy access for going around , the onsen was great , honestly its great value"

"The room was very clean and comfortable, but the hotel is located away from JR station!"

"We had a great one night stay... the room was quiet as requested, hotel spotless and staff helpful. Good breakfast with all food choices well stocked. Hotel ideal for stop over and could also work for a longer stay. "

"This is such an easy place to stay when visiting the small yet profoundly beautiful city of Joetsu!"

"部屋の冷蔵庫の音がうるさかったので改善してはいかがでしょうか。"

"Clean and warm rooms with great hotel facilities, amazing hospitality."

"Wonderful hidden gem"