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"Room is in good condition, clean and hygenic, about 5mins walk to nagano station, supermarket and departmental store."

"The room is very clean and fresh. Very close to Nagano train station east exit. Breakfast is delicious but a bit too crowded due to amount of ppl staying. Coin laundry is available on L1 which is awesome. Staff is very friendly. The only thing to be improved is bed a bit hard for me."

"Staff was friendly and polite, the morning buffet was stunning."

"Our room was very clean. Staff was very friendly and helpful. We enjoyed our morning breakfast. "

"We loved our time at this ryokan. The hosts were wonderful, and so accommodating. The room was huge and very comfortable."

"Room is clean, the double room is not big but acceptable, location is great as its just across the JR station. Dormy Inn is always one of our go to hotel around Japan, we love their breakfast and not forgetting their complimentary onsens, supper, ice-cream, etc. "

"This deserves much more than an 8.4 rating. We had one of the best ski stays ever at the Arai and we’ve stayed at Chamonix, Aspen, Jackson Hole, and Big Sky. The hospitality and food was amazing with some of the best service possible. The price was so much more reasonable than any other US destination. Thank you Lotte Arai."

" Excellent ski resort, wish they had more options to dine at, but other then that, staff very freindly and helpfull, especially Miss Liu. She was very helpfull with transportation and getting around. Definitely recommend this Resort."

"Stayed 3 nights in an executive room on the 10th floor. It was clean, spacious, and with a good view of the station and the mountains. Will stay again."