Superior Apartment, 1 Bedroom, Balcony | City view
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Reviews of Stay Jaffa Jerusalem

Stay Jaffa Jerusalem
37 Yaffo St., Jerusalem

Reviews

8.6

Excellent

Rating 10 - Excellent. 155 out of 290 reviews" "
Rating 8 - Good. 94 out of 290 reviews" "
Rating 6 - Okay. 19 out of 290 reviews" "
Rating 4 - Poor. 11 out of 290 reviews" "
Rating 2 - Terrible. 11 out of 290 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Patrice

Liked: Cleanliness, property conditions & facilities
The property could be taken care of a bit better but good over all
Stayed 2 nights in Oct 2023

6/10 Okay

Harold

Travelled with family
Disliked: Cleanliness
Not as pictures, by far! Unclean
The property looks so different to the pictures. The apartment wasn't clean and even the dishes were dirty! We had to clean them. Despite there's a kitchen available we didn't even have a pot to cook!!
Stayed 4 nights in Sep 2023

8/10 Good

Avery, Melbourne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
After reading all the reviews on this property, I decided to take a chance. Overall, everyone wrote it was a great value, great location etc. All of this is completely true. The 1 BR was very large, had a full kitchen, missing just a few supplies, which the office remedied and was fairly clean. And a working Washer/Dryer. So, all reviews were accurate. The office staff - Mike especially was very amenable in person and did everything they could to help. The other staff was just as nice. The location was spoken about in the reviews. It is on the lite rail, it is very loud, there are noise all hours. So, there needs to be a balance between what you pay and what you can deal with to be happy with it. We dealt with it, but would stay there again ONLY if I had a room towards the alley, a room without a balcony - not on a street side which is on the rail, would be quieter. So, its a 7/8 out of 10 due to the noise factor only. Ear plugs helped, but nothing could eliminate the ringing of a train horn, the people gathered in the streets and the all around 5:30 a.m till Midnight daily (less shabbat) sounds.

4/10 Poor

Irina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel's site misleading with description of the apartments. Paid extra to have a balcony with a view, received a no/ partial/ obstructed (2 feet) view balcony. Asked to change, received horrible customer service with no resolution from manager Mike. Even if you get the view of Jaffa street, there are huge trees that are blocking the view. The stair way to inside the apts was dirty and smelled urine. The rooms are spacious, but need up keep, dirty kitchen and bathroom has zero counter space. Very limited paid parking. The ONLY good thing about this place is the location.
Stayed 3 nights in Aug 2023

10/10 Excellent

Opher

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff at this hotel were extremely friendly and helpful. They were responsive to questions and had great advice when needed. Be prepared to use WhatsApp as a main communication tool and look at the videos they send to show how to do various things relating to the hotel.
Stayed 1 night in Aug 2023

10/10 Excellent

Shahar

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Great hotel in Nicosia
Great hotel, free self parking available, staff were very nice, clean toom and good location.
Stayed 1 night in Jul 2023

4/10 Poor

Scott

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This place was not what we hoped. It’s a basic place to crash in the heart of an active area. Location is great if you are ok with loud noise late into the night (2-3am… except for Friday nights, of course). The place is clean and has a/c but it’s not adjustable and communication from the property is non- existent even after multiple attempts.
Stayed 4 nights in Jul 2023

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Tibor

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Good location, cleaning awful
Check-in wasn't working so thankfully we found someone who could open the door for is and then we could reach to level one where reception is. The person at the reception was friendly and helpful. The property was superficially cleaned and the linen wasn't clean. Coffee machine wasn't working. We asked for new linen and coffee machine was changed. Location is amazing but very loud as it's full of restaurants and you could hear noise up to 4AM. Wardrobe broken, floor wasn't too clean.
Stayed 4 nights in Jun 2023

4/10 Poor

Mervyn

Travelled with family
Disliked: Cleanliness, room comfort
Stay at your own risk
We had 5 rooms. Start w the good: the location is great and size of the rooms. They are 1 bedroom apartnents w washer and dryer. The Bad: the showers had mold, some tvs were broken, some air conditioning were broken. When we brought this to their attention nothing was fixed. The man who worked there and was in charge was condescending, dismissive and an outright liar. Basically its all luck. You might get a good room. But if you get a bad room you are screwed and the complaints will be ignored and there will be no recourse. Stay there at your own risk. And dont let the guy at desk fool you. Hes very nice when checking in but rude and dismissive after that.
Stayed 6 nights in Jun 2023

6/10 Okay

Christy

Liked: Cleanliness, amenities
The office was hard to communicate with through whatts app. Initially hard to find. Locals really no help. One gentleman did help. Room was impossible to get into. Neighbor was able to help.
Stayed 2 nights in Jun 2023

10/10 Excellent

Katherine, Cedar Park

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was great with easy access to a great restaurant and the old city. We appreciated the luggage storage and easy communication with what’s app.

8/10 Good

Tomer

Travelled with family
Liked: Room comfort
Ok
Great staff
Stayed 1 night in May 2023

8/10 Good

Leigh

Liked: Cleanliness, room comfort
Breakfast buffet
The breakfast is amazing!
Stayed 4 nights in Mar 2023

4/10 Poor

Levon

Travelled with family
Disliked: Cleanliness
Location was great. Everything else needs major improvement. Cleanliness, customer service, etc.

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Prepaid for my apartment. Arrived at accommodation after a 31 hour journey to be told that my reservation was cancelled. 2 days prior to my arrival the hotel sent me a video directing me to gain access to the reception level. Security code for front door and I completed an on line check-in. Mike the manager was useless and if no help. We were sent to a sister hotel, carried suitcases through the streets of Jerusalem in the cold and rain. We were provided with a room that had no windows or hot water. Thankfully the next morning the staff at reception Yisra, Angelina and Danielle made every effort to find us a room for the remainder of our trip me in Jerusalem. We ended up staying at the Stay Inn hotel. Which has compact yet comfortable rooms. A better alternative than having to find our own hotel as a last minute option. Hotel Management needs to review their senior staff’s behaviour, as Mike was unprofessional and not at all helpful. I will be requesting a partial refund via Expedia on my return from holidays.

2/10 Terrible

Bryan

Disliked: Cleanliness, amenities, property conditions & facilities
Dead roach on the wall upon check in. Everything was not clean. It is cheaper than other places but its not a hotel. Keys in the lock box and you never interact with anyone during the entire trip. Some people may like this but this also means no customer service and no one is properly cleaning this place.

4/10 Poor

Bryan

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This place was filthy. There were stains everywhere (e.g. walls, sheets, furniture). The place is situated in a great location but it is not clean and not up to normal standards.

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice, comfortable apartment located centrally, in an area full of dining options, and a 10-minute walk away from the Old City. Recommended!

10/10 Excellent

lara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a great location. The apartment was nice and clean. The balconey right over Rechov Yaffo was very cool. It was very easy to communicate with management. Everyone was very helpful.

10/10 Excellent

Stanley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Communication excellent via Whatsapp. Ideally situated at the bottom of Ben Yehuda with the light rail minutes away. Excellent kitchen facilities include washing machine and tumble drier. Would stay here again
Stayed 10 nights in Nov 2022

4/10 Poor

J

Liked: Room comfort
Beware tried to charge us for already broken item
They flood you with standard Whats App messages, repeat them, and have no personal touch. Chose the apartment as needed a washing machine. It leaked badly when used. Had nothing to clear up the flood. Called out of office number - no answer - so had to delay our day trip out to wait to see them in reception and they agreed to clear up. Then asked me to come to reception when I was in middle of Jerusalem! They them messaged saying I would be charged 300 NIS - to repair their already broken washing machine, and repair to be after our departure. Told them "no" and they let us use a washing machine in another apartment. Terrible customer service and I would bewary of them trying it on with future bookings. Maybe some would pay! Overall flat was spacious and nice. Kitchen not well equipped. Rough around the edges, broken window latch, wardrobe door damaged and not working. Neighbourhood can be noisy at night.
Stayed 3 nights in Sep 2022

8/10 Good

Casey

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Sep 2022

4/10 Poor

Scott, phx

Travelled with family
Disliked: Amenities, property conditions & facilities
The property was ok. The staff was not. Needed services for things that didn't work in the apartment like a/c and a dryer working.
Stayed 12 nights in Aug 2022

2/10 Terrible

ezequiel, San Diego

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Overly priced, dull, and inconvenient. A terrible stay.
Stayed 3 nights in Jul 2022

8/10 Good

simantov

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

Rachel

Disliked: Cleanliness, room comfort
The room I booked was supposed to be a nice apartment. The room I got was a tiny hotel room, which was completely different from the photos. There were no windows and the refrigerator was broken. I was only there for 2 nights so decided not to complain, but Im very confused how I could get a room so different from the pictures.
Stayed 2 nights in Jul 2022

10/10 Excellent

Amy

Travelled with family
Liked: Amenities, property conditions & facilities
Great location, and rooms were clean and comfortable. Parking is a short walk away through the pedestrian streets.
Stayed 2 nights in Jul 2022

10/10 Excellent

Liron

Liked: Room comfort
Stay Jaffa is a great value and perfect location
Great location, right on Jaffa street, doors that keep the street noise out! Large spacious apartment, so affordable. Staff was warm and welcoming, really sweet and wonderful, not always what you get at hotels in busy cities. Washing machine and laundry detergent in unit. The unit was clean, but not sparkling clean, but still very comfortable. The curtains rod was falling and staff came right away to fix it. Parking is in a safe garage and you don’t need to interact with any garage staff, the camera reads your plate and you go right in. The garage has a gate that closes off the entrance once the garage staff leaves, but your license plate give your access to enter. You will feel you got your moneys worth! Will definitely look for more Stay hotels!
Stayed 2 nights in Jul 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness
Clean, central and spacious
Amazing location, very clean and very helpful receptionists.
Stayed 5 nights in Jun 2022

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay in the perfect location. Staff was always eager to assist with questions.
Stayed 12 nights in Mar 2022

8/10 Good

Donald, Rothesay

Travelled with family
Liked: Cleanliness, amenities
The property is very handy to Old Jerusalem and lots of dining and night life. Had a little trouble finding the way in (despite good directions) - our cab driver dropped us in the wrong spot.
Stayed 4 nights in Mar 2022

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, room comfort
Stay Jaffa is the best place to stay in Jerusalem!
Absolutely an amazing experience! The staff, the location and they apartment were fantastic! We stayed for 5 weeks in December and i recently stayed again in March. We have recommended Stay Jaffa to all our family and friends that travel to Israel and will continue to do so.
Stayed 28 nights in Nov 2021

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a large appartement, tons of lights, a kitchen, washer, all that you need, 10 minutes walk to the Old jerusalem. a five star stay. (and some friendly staff)
Stayed 6 nights in Mar 2022
Response from Dima on 23 Mar 2022
Thank you very much for staying with us. It's been a pleasure hosting you. You are more than welcome to come back home in Jerusalem! :)

10/10 Excellent

Teya

Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 11 nights in Dec 2021
Response from Loreen on 15 Jan 2022
Thank you!

6/10 Okay

Verified traveller

Travelled with family
Good hotel for 2 or 3 days.
All our view was against a big wall. We didn't know it before coming.
Stayed 3 nights in Aug 2021

8/10 Good

MARIELA LEONOR

Travelled with family
Liked: Room comfort
Stayed 4 nights in Aug 2021

2/10 Terrible

TAMIR

Disliked: Cleanliness, room comfort
Shower condition is poor, mold in the walls and shower, replacement mechanism between the shower and the shower is improper, service arrived at an unreasonable time and not as appropriate, the apartment is in poor condition.
Stayed 3 nights in Mar 2021

4/10 Poor

Verified traveller

Travelled with family
Disappointing
the only reason we booked this appartment was for the balcony facing the cityview, but what we got was non describable please see the pic i attached and see if you could see this balcony in any of the pictures shown in hotels.com... this is real cheating
what a city view from balcony
view from bedroom window
Stayed 2 nights in Apr 2021

6/10 Okay

Yaron

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Susan

Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice for central location, near everything. But the street is a bit loud on in the evenings.
Stayed 2 nights in Feb 2020

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice, modern apartment, central location
Stayed as part of a group of 3 friends in Feb 2020. The location was excellent, right in the middle of Jerusalem and close to a variety of bars and restaurants. The apartment was very modern with everything you could need for a comfortable stay including satellite tv, washing machine, fully equipped kitchen etc. We felt it was excellent value for money compared to other options nearby. We did have a couple of problems with check-in, as there were no clear instructions and when we arrived at reception they were unable to locate our booking. Eventually it was found - it’s unclear whether the issue was with hotels.com or the hotel itself. Luckily an apartment was available for us. The location also meant there was quite a lot of noise in the mornings, but this is to be expected when choosing such a central place to stay. Overall highly recommended.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place, good insight communication and help. It’s in the center of everything... which has great advantages but also some disadvantages with noise. But it’s generally a great place to use as a base of exploration.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The place was great new and clean but we had a problem with the bathtub.the water start flooding i went to reception but they say there is nothing they can do?
Stayed 1 night in Feb 2020

8/10 Good

Harry, LA

Liked: Cleanliness, amenities
Unlike a hotel, this apartment property gives you more living options such as cooking, large refrigerator and laundry accommodations. Property is centrally located to kotel, Mamila, Ben Yehuda and the shook. Aside from the small seasonal ants, I would stay there in a heartbeat. Location is a little noisy but is definitely quiet on shabbos. With no shabbos elavator, top floors are a difficult climb. Was very reasonable and had a great time. Parking is an issue but not the end of the world.
Stayed 7 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Happy to stay there again in my next visit to b jut Jerusalem. Highly recommended. Very convenient location with location cafes and restaurants and other shops.
Stayed 2 nights in Jan 2020

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we had good time
A few minutes walk to Jaffa Gate. On a main street. Can be a little noisy at night. Very friendly staff.