Jacuipe Hotels, Salvador

"The property is beautiful, but the staff will leave you wanting more. This is a beautiful resort in a beautiful location. We found however compared to all inclusive resorts in other countries, the staff just had no desire to please the guests. There was no urgency or willingness to help. They just show up and do their jobs. Which for some people may be fine, but we are used to extreme levels of hospitality at all inclusive resorts. It all started from check in. We checked in after midnight which meant that the staff member who dropped us at our rooms was giving us a tour of the property in the pitch black. This left us to figure everything out ourselves the next day even though we explained to staff we got in late. Next was the housekeeping. The rooms were muggy and moldy. The bed was made but there was never a clean smell. In fact, it smelled like a dirty mop was being used. Next is concierge. There were instances on property that we discovered had an upcharge. When we asked about these restricted areas, we were only told, this is for prestige members. No one asked us if we wanted to become prestige members. Concierge didn’t make any effort to book reservations or excursions for us. Granted, we did not seek out any excursions, but again, the general lack of urgency from staff was not what we were used to. This is the first all inclusive vacation in my life where I tipped less than $50 the whole trip. Only the nice lady at breakfast went above and beyond. Would not recommend"

"Ótima pousada acolhedora, ótimo ambiente Lipinho a única observação que tenho a relatar é sobre as máscaras de mergulho na lagoa a limpeza interna das máscaras precisa ser feita Constantemente para não criar mofo agradeço desde já e recomendo nota 10"

"The staff are very attentive and polite. It's a very peaceful place to spend some time relaxing and enjoying the local nature."

"Boa "

"Very courteous staff and delicious breakfast."

"Amazing place, wonderful crew, food like no other, "

"Parece que eles tem quartos mais novos na parte de baixo porém o que eu fiquei era muito simples e o pior era o ar condicionado muito muito franco "

"Lovely place, awesome attentive staff and 3 meals per day are freshly prepared buffet style. The grounds are meticulous with many walkways through the foliage and its many wild birds on the way to the beach. The beach is tended by the local fishermen and there are guard stands all along the length of the beach cycle path. I felt very safe and it was a calm and peaceful experience. I highly recommend this for nomads, couples and families. The property itself is spacious, wide tiled corridors, large rooms with a veranda balcony and hammock. The hammock relieved all my tech and luggage pulling aches. I came for carnival but stayed for the peace. I didn’t even leave the premises because it was what I needed most: a serene and necessary recharge."

"Great hotel! Beautiful beach."