Terrace/patio

Reviews of Nordstern Hotel Galata

Nordstern Hotel Galata
Arap Camii Mah. Tersane Cad. No: 5, Karaköy Meydani, Beyoglu, Istanbul, Istanbul

Reviews

8.8

Excellent

Rating 10 - Excellent. 217 out of 374 reviews" "
Rating 8 - Good. 118 out of 374 reviews" "
Rating 6 - Okay. 17 out of 374 reviews" "
Rating 4 - Poor. 12 out of 374 reviews" "
Rating 2 - Terrible. 10 out of 374 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

WALQUIR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Nordstern Hotel Galata Family on 13 Mar 2024
Dear Walquir Fernandes, Thank you for choosing our hotel for your stay and rating with a perfect score. We appreciate your feedback and are thrilled to know that you had a wonderful experience during your stay with us. Your high rating speaks volumes, and we are grateful for your kind endorsement. We strive to provide exceptional service and create memorable experiences for our guests, and it's rewarding to see that our efforts have met your expectations. While we regret that there was no accompanying review, we want to express our sincere appreciation for taking the time to rate our hotel. Your feedback is important to us, and we would love to hear more about your experience if you have any specific comments or suggestions. We hope that you enjoyed all aspects of your stay, from our comfortable accommodations to our attentive staff and excellent amenities. If there is anything specific that made your stay exceptional, we would love to hear about it. Once again, thank you for taking the time to rate our hotel. We truly value your feedback and look forward to welcoming you back in the future for another outstanding stay. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know. Best regards,

10/10 Excellent

Clement

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with very nice staff ready to help and answer any questions. Ahmet and Ramzan are 2 gentlemen who were very supportive, as they other ones.
Stayed 3 nights in Feb 2024
Response from Nordstern Hotel Galata Family on 17 Feb 2024
Dear Our Valued Guest Clement Nasr, Thank you for preferring our hotel during your holiday in Istanbul and your kind words and nice rating. We are delighted to hear that you had a wonderful experience at our hotel and that you found our staff helpful and supportive. Ahmet and Ramzan are indeed two of our finest employees and we will make sure to pass on your compliments to them. We hope to see you again soon and provide you with the same level of hospitality and comfort. Please do not hesitate to contact us if you have any questions or feedback. Yours sincerely,

10/10 Excellent

Luboslava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel, ever, I was, the staff was very friendly They had amazing, big bed and breakfast was so delicious
Stayed 2 nights in Jan 2024
Response from Nordstern Hotel Galata Family on 25 Jan 2024
Dear Luboslava Cicova, Thank you for your outstanding rating. We are thrilled to hear that your stay at our hotel was the best you have ever experienced. Your kind words about our staff and the overall experience mean the world to us. We take great pride in providing exceptional service, and we are delighted that our staff made a positive impression on you. Their friendliness and dedication to ensuring your comfort and satisfaction are at the heart of our hospitality. We are glad to hear that you enjoyed our amazing, big beds. We believe that a good night's sleep is essential for our guests, and we are thrilled that our comfortable accommodations contributed to your overall satisfaction. Breakfast is indeed an important part of the day, and we are pleased that you found ours to be delicious. We strive to offer a variety of options to cater to different tastes and preferences, ensuring that our guests start their day off on the right foot. Once again, thank you for choosing our hotel and for your kind rating. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back in the future for another exceptional stay. If there is anything else we can do to make your next visit even more memorable, please do not hesitate to let us know.Yours sincerely,

8/10 Good

mark

Travelled with partner
Liked: Cleanliness, staff & service
we really enjoyed our stay at this hotel . The location is perfect and the view is amazing .The staff are lovely and very caring.It has a relaxed atmosphere and we would definitely stay there again.
Stayed 9 nights in Nov 2023
Response from Nordstern Hotel Galata Family on 22 Nov 2023
Dear Mark Grundy, Thank you for sharing your positive experience with us. We are delighted to hear you enjoyed your stay, appreciated our ideal location, breathtaking views, and experienced the care of our lovely staff. We value your feedback and are committed to making your next stay even better. We look forward to exceeding your expectations and earning that 5/5 rating on your next visit.Yours sincerely,

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Booked this for a long layover and it was a perfect location. Very central and easy to walk to many areas. The shower drained slowly like a previous review said, and the rooms did have some wear, but we loved the traditional look of the rooms and hotel. Would love to stay here again!
Stayed 1 night in Nov 2023
Response from Nordstern Hotel Galata Family on 14 Nov 2023
Dear Nicole Baggerly, Thank you for choosing our hotel for your long layover and for taking the time to share your positive feedback. We are thrilled to hear that our location was perfect for your needs and that you found it central and easy to explore various areas on foot. We appreciate your understanding regarding the shower drainage issue. Our maintenance team is constantly working to ensure that all facilities are in optimal condition, and we apologize for any inconvenience caused. Your feedback will be shared with the team to rectify the situation promptly. We are delighted that you loved the traditional look of our rooms and hotel. We take pride in showcasing the rich cultural heritage of our destination through our interior design. It is wonderful to know that you appreciated this aspect of your stay. Thank you for expressing your desire to stay with us again. We would be honored to welcome you back in the future and provide you with another memorable experience. Please do not hesitate to reach out to us directly for any assistance or special requests for your next visit. Once again, we appreciate your feedback and your choice to stay with us. We hope to have the pleasure of hosting you again soon. Best regards,

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was helpful in every aspect: check-in, tourist information, friendliness, assistance with helpful details, personal attention.
Stayed 2 nights in Oct 2023
Response from Nordstern Hotel Galata Family on 5 Nov 2023
Dear Kenneth Woodden, Thank you very much for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear that our staff was able to assist you in so many aspects of your visit. Your kind words are greatly appreciated. We're dedicated to providing exceptional service, and we're always looking for ways to enhance the guest experience. We've taken note of your rating and will work diligently to earn that extra point for your next stay. We hope to have the pleasure of welcoming you back in the future, and we'll strive to make your next visit even more enjoyable. If you have any specific suggestions or requests, please don't hesitate to reach out to us. Yours sincerely,

4/10 Poor

shiva

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
there is a beautiful room but air conditioner doesn't work and room is cold at night
Stayed 1 night in Oct 2023
Response from Nordstern Hotel Galata Family on 5 Nov 2023
Dear Shiva Sharif, Thank you for sharing your feedback about your recent stay in our beautiful room. We're delighted to hear that you found the room appealing; however, we're truly sorry to hear about the issue you experienced with the air conditioner. Your comfort is our top priority, and we understand the importance of a comfortable room temperature. We sincerely apologize for the inconvenience this may have caused. Rest assured, we have already initiated the necessary maintenance and repairs to ensure that this issue does not recur. We appreciate your feedback as it helps us identify areas for improvement. Should you choose to stay with us again, we'll do our utmost to make sure your next visit is flawless. If there's anything else we can assist you with, please don't hesitate to let us know. Best regards,

10/10 Excellent

Louise

Stayed 1 night in Oct 2023
Response from Nordstern Hotel Galata Family on 14 Oct 2023
Dear Louise Ferrusi, Thank you so much for perfect rating. We greatly appreciate your positive feedback, even though there are no specific comments. We are delighted to know that you had a wonderful experience at our hotel, and we hope to continue exceeding your expectations in the future. If you ever decide to share more details about your stay, we'd love to hear them. Your satisfaction is our priority. Yours sincerely,

10/10 Excellent

Imtiaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and views
This is a basic four star hotel with several outstanding features. It used to be a German bank before it was converted to a hotel, and has high ceilings, with chandeliers in certain rooms. The rooms themselves are in need of refurbishment, but are otherwise comfortable. The bed is great! The breakfast in their terrace restaurant is merely adequate, but the place itself is open 24hrs for coffee or just hanging out (byob!). Their piece de resistance, however, is their location, and the view from the terrace and from some rooms! It's truly amazing in all directions. The hotel is literally steps away from the Galata bridge (for walking across to the Sultanahmet area), the ferry terminal to Kadikoy and other places, the Tunel (funicular) to Istiklal street, and the T1 tram to Kabatas (Dolmabahce Palace) and Sultanahmet. This area, Karakoy, is a great nightlife area with cool restaurants and bars. The beautiful Galataport area is a very short walk away. Last but not least, it's the exemplary level of service from all the staff! They are all wonderfully polite and helpful. They can arrange airport transportation and tours, and are very responsive to pre-visit email and WhatsApp queries. If you're looking for a modern hotel and great Turkish breakfast, this is not it. But aside from that, it's fantastic.
Stayed 4 nights in Sep 2023
Response from Nordstern Hotel Galata Family on 2 Oct 2023
Dear Imtiaz Kasam, Thank you for sharing your detailed review of your stay at our hotel. We're thrilled to hear that you appreciated the unique character of our historic building, once a German bank, with its high ceilings and chandeliers that add a touch of elegance. We acknowledge your feedback regarding the need for room refurbishments and will certainly consider this for future improvements. It's heartening to know that you found the beds comfortable, and we take pride in offering a good night's rest. Our terrace restaurant, while serving an adequate breakfast, does indeed shine when it comes to its 24-hour availability for coffee and relaxation. We're delighted that you enjoyed the breathtaking views from our terrace and some of our rooms; it's truly one of our standout features. We couldn't agree more about our exceptional location. Being steps away from key landmarks and transportation hubs is indeed a major advantage for exploring Istanbul, and Karakoy's vibrant nightlife adds to the charm. Your kind words about our staff's exemplary service mean a lot to us. We always strive to provide a warm and helpful experience for our guests, from arranging transportation to assisting with inquiries. While we may not be a modern hotel with an expansive Turkish breakfast, we are thrilled to hear that you found our hotel fantastic overall. It was a pleasure hosting you, and we hope to welcome you back in the future.Best regards,

10/10 Excellent

Fadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from needing minor renovations, this hotel is a gem . Location couldn’t be better and the staff was phenomenal. I would certainly return to this hotel !
Stayed 4 nights in Sep 2023
Response from Nordstern Hotel Galata Family on 23 Sept 2023
Dear Fadi Siyam,Thank you so much for taking the time to share your wonderful feedback about your recent stay at our hotel. We truly appreciate your kind words. We are thrilled to hear that you found our hotel to be a gem despite the need for minor renovations. Your understanding and positive attitude are greatly appreciated. We do have plans for improvements in the near future to enhance the guest experience even further. It's fantastic to know that you enjoyed our prime location and that you found our staff to be phenomenal. Our team takes great pride in providing exceptional service, and your recognition of their efforts is truly motivating. We can not wait to welcome you back in the future, and we'll do our best to make your return even more memorable. If there's anything specific you'd like to see improved during your next visit, please don't hesitate to let us know. Your feedback is invaluable in helping us provide the best possible experience for our guests. Once again, thank you for choosing our hotel. We look forward to hosting you again soon. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent location
Hotel is in a very nice area and the hotel staff is welcoming. The terrace on the top floor is a great addition and is especially nice in the morning at breakfast time.
Stayed 3 nights in Aug 2023
Response from Nordstern Hotel Galata Family on 11 Sept 2023
Dear Our Valued Guest, Thank you so much for taking the time to share your positive experience at our hotel. We're delighted to hear that you found our location in a beautiful area and that our staff provided you with a warm welcome. We couldn't agree more about the charm of our top-floor terrace, especially during breakfast time. It's always a pleasure to offer a tranquil and scenic setting to start your day. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back on your next visit.Warm regards,

10/10 Excellent

Boris, Sarasota

Liked: Cleanliness, staff & service, property conditions & facilities
I will be back
Stayed 4 nights in Aug 2023
Response from Nordstern Hotel Galata Family on 2 Sept 2023
Dear Boris Orozco, Thank you very much for choosing our hotel during your time in Istanbul. We appreciate your perfect rating and the brief but positive comment: "I will be back." It's always a pleasure to hear that our guests plan to return. We look forward to welcoming you again in the future and providing you with another great experience during your next stay at our hotel.Thank you very much once more. Best regards,

8/10 Good

alaa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 10 nights in Aug 2023
Response from Nordstern Hotel Galata Family on 13 Aug 2023
Dear Alaa Arafatelkodwa,Thank you for taking the time to rate your stay at our hotel. We appreciate your feedback and are delighted to see that you had a positive experience overall. We strive to provide excellent service and a comfortable environment for all our guests. If there are any specific areas where we can improve and earn that extra star for a 5/5 experience, please don't hesitate to share your thoughts with us. Your feedback is valuable in helping us enhance our services and ensure that every guest has an outstanding stay with us. Once again, we thank you for choosing our hotel, and we hope to welcome you back in the future for an even better experience. Should you have any questions or further feedback, feel free to contact us anytime. Have a wonderful day. Yours sincerely,

10/10 Excellent

Ramadan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so kind. A great location to all bars and restaurants.
Stayed 2 nights in Jul 2023
Response from Nordstern Hotel Galata Family on 4 Aug 2023
Dear Our Valued Guest Ramadan,Thank you for your kind words! We're delighted to hear that our staff provided excellent service during your stay. We take pride in our convenient location, offering easy access to various bars and restaurants. We look forward to welcoming you back on your next visit.Yours sincerely,

8/10 Good

Livio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Nordstern Hotel Galata Family on 24 July 2023
Dear Livio Bellomare,Thank you for choosing to stay at Nordstern Hotel Galata and for sharing your feedback with us. We sincerely appreciate your valuable input and are grateful for your rating of 8 out of 10.While we are glad to learn that you had a positive experience during your stay, we also understand that there is room for improvement to achieve that top rating from you. Your feedback is invaluable in helping us identify areas where we can enhance our services and facilities to provide an even more exceptional experience for all our guests.Rest assured, we take your comments to heart, and we are committed to working harder to address any shortcomings and exceed your expectations during your next visit. Our team will be diligently reviewing all aspects of our offerings to ensure that each guest's stay is nothing short of exceptional. We are truly grateful for your support, and we look forward to the opportunity to welcome you back and provide you with a more rewarding and memorable stay. Should you have any specific suggestions or preferences, please feel free to share them with us directly so that we can personalize your experience and make it truly extraordinary. Once again, thank you for choosing Nordstern Hotel Galata. Your feedback is invaluable to us, and we can't wait to host you again soon. Best regards,

8/10 Good

Nazli, Boston

The location is convenient but the surrounding area is noisy and a little dirty.
Stayed 5 nights in Jul 2023
Response from Nordstern Hotel Galata Family on 20 July 2023
Dear Our Valued Guest Nazli,Thank you for taking the time to share your thoughts and feedback about your recent stay at our hotel. We truly value the opinions of our guests as they help us identify areas of improvement and ensure that we maintain the highest level of service.We're pleased to hear that you found our hotel's location to be convenient. It's our priority to provide a strategic and accessible spot for our guests to make their stay as comfortable as possible.However, we apologize for any inconvenience caused by the noise and cleanliness of the surrounding area. We understand how crucial a peaceful and pristine environment is for a relaxing stay, and we are actively working on addressing these concerns. Our team is actively working on noise reduction strategies, and we are also collaborating with the local authorities to improve the cleanliness of the area around our property.Your feedback is vital to us, and we assure you that we are taking it seriously. We want you to have the best experience possible during your stay, and we will use your comments constructively to enhance our guests' overall satisfaction.Next time you visit, we hope you will notice the improvements and enjoy a quieter and cleaner atmosphere. Should you choose to stay with us again, please do not hesitate to reach out to our staff at any time for assistance or to address any concerns you might have.Thank you once again for your valuable feedback, and we look forward to the opportunity to host you again in the future.Best regards,

10/10 Excellent

BLAKE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible staff, unbelievable location, amazing rooftop and breakfast!
Stayed 1 night in Jun 2023
Response from Nordstern Hotel Galata Family on 16 June 2023
Dear Blake Ehoff,Thank you for your wonderful review.We are thrilled to hear that you had such an incredible experience at our location. Our staff works tirelessly to provide exceptional service, and we're glad that their efforts exceeded your expectations.Our rooftop area is indeed something special, offering breathtaking views and a serene atmosphere for our guests to enjoy. We're delighted that you found it amazing and were able to make the most of this unique feature.We take pride in curating a delightful breakfast experience, and it brings us joy to know that you found it to be amazing. We strive to offer a variety of options to cater to different tastes and dietary preferences, ensuring that every guest can start their day off right.Your kind words mean the world to us, and we truly appreciate your top-rated review. We hope to have the pleasure of welcoming you back in the future, so we can continue to provide you with unforgettable experiences. Thank you for choosing our establishment, and we wish you many more incredible adventures ahead.Yours sincerely,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Very noisy
Stayed 7 nights in May 2023
Response from Nordstern Hotel Galata Family on 1 June 2023
Dear Our Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologize for any inconvenience caused by the noise during your visit.We understand that a peaceful and comfortable environment is essential for a pleasant stay, and we sincerely apologize if we fell short in meeting your expectations. We strive to provide a serene atmosphere for all our guests and are disappointed to learn that we did not succeed in your case.Please be assured that we take your concerns seriously, and we will thoroughly investigate the noise issue to identify the source and take appropriate measures to prevent any recurrence. We value your feedback as it helps us improve our services and enhance the experience of future guests.We encourage our guests to bring any issues to our attention during their stay, as we are committed to addressing concerns promptly. Our dedicated staff is available 24/7 to assist with any requests or concerns you may have, including noise-related issues.We hope that you will consider giving us another opportunity to provide you with a more peaceful and enjoyable stay. It would be our privilege to welcome you back and demonstrate the improvements we have made based on your valuable feedback.Once again, we apologize for any inconvenience you experienced and thank you for bringing this matter to our attention.Best regards,

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location of this property. It's right next to the Galata Bridge and the water. There are plenty of restaurants nearby, and the tram stops right across the street.
Stayed 1 night in May 2023
Response from Nordstern Hotel Galata Family on 26 May 2023
Dear Charles Kolar,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're delighted to hear that you enjoyed the location of our property, especially its proximity to the Galata Bridge and the water. Being situated in such a vibrant and picturesque area allows our guests to experience the beauty and charm of the surroundings.We're thrilled that you found the abundance of nearby restaurants convenient. Exploring the local culinary scene is undoubtedly an integral part of any travel experience, and we're glad you had plenty of options to choose from within close proximity to our hotel.Additionally, we're pleased to hear that the tram stop located right across the street proved to be convenient for your travels. The accessibility of public transportation can greatly enhance guests' mobility and ease of exploring the city, and we're glad this aspect added value to your stay.We appreciate your feedback and hope that your overall experience with us was enjoyable. If there's anything else you would like to share or any suggestions for further improvement, please feel free to reach out. We value your input as it helps us enhance the experience we provide to our valued guests like yourself.Thank you once again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future for another memorable stay.Best regards,

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old room, Very Noisy and bathtub is flooding
Rooms are very noisy and we couldn't sleep due to that and we had to change the hotel afterword's. The room is very old and furniture needs to be renovated. The shock was when the bathtub kept on flooding and the hotel couldn't offer anything however the location is good
Stayed 1 night in May 2023
Response from Nordstern Hotel Galata Family on 22 May 2023
Dear Our Valued Guest,We sincerely apologize for the inconveniences you experienced during your stay at our hotel. Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. We are sorry to hear that noise disturbances affected your sleep. We understand the importance of a peaceful and restful environment for our guests. We are continuously working on soundproofing measures and addressing any sources of noise to enhance our guests' comfort. Regarding the condition of the room and furniture, we understand that updates and renovations are necessary. We have plans in place to improve the overall appearance and functionality of our rooms. Your comments have further emphasized the need for these renovations, and we will take immediate action to address these concerns. The bathtub flooding issue is certainly unacceptable, and we apologize for the inconvenience caused. We take such maintenance issues seriously, and our team is committed to promptly resolving any plumbing problems to ensure a pleasant stay for our guests. We apologize for any difficulty you encountered in finding a satisfactory solution during your time with us. We are glad to hear that you found our hotel's location favorable. We believe that a convenient location can significantly enhance the overall guest experience, and we strive to offer a strategic and accessible setting for our guests to explore and enjoy their surroundings. Once again, we apologize for the shortcomings you experienced during your stay. Your feedback will be shared with our team, and we will use it to improve our services and facilities. We value your patronage and hope that you will consider giving us another opportunity to provide you with a more enjoyable and comfortable stay in the future. If there is anything else we can do to address your concerns or assist you further, please do not hesitate to contact our customer service department directly. We are committed to resolving any outstanding issues. Best regards,

10/10 Excellent

Alexander

Stayed 3 nights in May 2023
Response from Nordstern Hotel Galata Family on 25 June 2023
Dear Our Valued Guest Alexander Razin,Thank you for choosing our hotel for your recent stay, and we sincerely appreciate your top rating. We strive to provide exceptional experiences for all our guests, and it's truly rewarding to know that we met your expectations.While we noticed that there was no accompanying review to your rating, we understand that each guest has their own preferences and reasons for their assessments. However, we would be grateful if you could spare a few moments to provide us with additional feedback. Your insights are invaluable to us, as they help us continually improve our services and ensure that we consistently meet the needs of our guests.Please feel free to share any specific aspects of your stay that stood out to you or any suggestions for areas where we can enhance our offerings. We genuinely value your opinion and will take your comments into careful consideration.Once again, we sincerely appreciate your top rating, and we hope to have the pleasure of welcoming you back to our hotel in the future. Should you have any further questions or require any assistance, please do not hesitate to contact us.Best regards,

10/10 Excellent

Soumia

Stayed 6 nights in Apr 2023
Response from Nordstern Hotel Galata Family on 29 May 2023
Dear Soumia Belcadi,Thank you for choosing to stay at our hotel and for sharing your rating with us. We greatly appreciate your decision to award us with the top rating. While we would have loved to receive some feedback or comments regarding your experience, we are glad to know that we were able to meet or exceed your expectations.At our hotel, we strive to provide exceptional service, comfortable accommodations, and a memorable experience for all our guests. We are delighted that you found your stay to be deserving of the highest rating, and we will continue our efforts to ensure that every guest feels the same way.If there are any specific aspects of your stay that you particularly enjoyed or would like to highlight, we would be grateful for any additional feedback you may have. Your comments can help us understand what made your experience exceptional and allow us to continuously improve our services.Once again, thank you for choosing our hotel and for taking the time to rate your stay. We hope to have the pleasure of welcoming you back in the future for another outstanding experience.Best regards,

10/10 Excellent

MEHMET

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location and extremely clean hotel. I will definitely stay there again. Thank you
Stayed 1 night in Apr 2023
Response from Nordstern Hotel Galata Family on 2 May 2023
Dear Mehmet Atas,Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you enjoyed our prime location and that our team was able to provide you with a clean and comfortable stay. We appreciate your kind words and are grateful for your recommendation. We take pride in delivering exceptional service to each and every guest, and we're delighted to hear that we exceeded your expectations. We look forward to welcoming you back for another memorable stay in the near future. Best regards,

8/10 Good

roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only spent one night here
Stayed 1 night in Apr 2023
Response from Nordstern Hotel Galata Family on 28 Apr 2023
Dear Roy Pescatore,Thank you for taking the time to provide us with your feedback and for choosing our hotel for your stay. We are thrilled to hear that you had an enjoyable experience with us.We take great pride in providing exceptional service and amenities to all of our guests, and we appreciate your comments and suggestions, which help us to continuously improve our services and enhance the overall guest experience. Rest assured that we will work even harder to earn a 5 out of 5 rating from you on your next visit. Your feedback is invaluable to us, and we are committed to making every effort to improve our service and skills to exceed your expectations. Please do not hesitate to contact us if there is anything we can do to make your next stay even more comfortable and enjoyable. We look forward to welcoming you back to our hotel soon.Best regards,

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I had was lovely and the staff were amazing
Stayed 3 nights in Apr 2023
Response from Nordstern Hotel Galata Family on 14 Apr 2023
Dear Mohammed Mahdi,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed your stay with us and that you found the room to be lovely.We're also delighted that our staff made a positive impact on your experience. Our team takes great pride in providing exceptional service to all of our guests, and we're pleased to know that their efforts did not go unnoticed.Thank you once again for choosing our hotel and for sharing your positive experience with us and fellow travelers. We hope to have the pleasure of welcoming you back to our hotel in the near future.Best regards,

8/10 Good

Mohammad reza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of hotel is great and convenience, the staff are excellent 👌
Stayed 3 nights in Mar 2023
Response from Nordstern Hotel Galata Family on 5 Apr 2023
Dear Mohammad Reza, Thank you for your kind review of our hotel. We're delighted to hear that you found our location to be convenient and that our staff provided you with excellent service. We strive to ensure that every guest has a comfortable and enjoyable stay, and we're pleased to know that we met your expectations. We hope to have the pleasure of welcoming you back to our hotel soon. Best regards,

10/10 Excellent

moshe

Stayed 4 nights in Mar 2023
Response from Nordstern Hotel Galata Family on 25 Mar 2023
Dear Moshe, Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you enjoyed your stay and that we exceeded your expectations. It is always our goal to provide our guests with exceptional service, comfortable accommodations, and an unforgettable experience. We look forward to welcoming you back soon and providing you with another exceptional stay.Best regards,

10/10 Excellent

brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend this classic and unique hotel.
Stayed 3 nights in Feb 2023
Response from Nordstern Hotel Galata Family on 9 Feb 2023
Dear Brian, Thank you for taking the time to share your Nordstern Hotel Galata experience with us and other guests. It is a pleasure to read that you enjoyed your experience and were satisfied with our classic rooms and hotel. We are really thankful you to recommending us for other travelers too. We are looking forward to welcoming you back, whenever you travel to this corner of the world. Best regards

10/10 Excellent

Giovanni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
welcoming and helpful staff. We had a pleasant stay. Many thanks to all the hotel staff
Stayed 3 nights in Jan 2023
Response from Nordstern Hotel Galata Family on 23 Jan 2023
Dear Our Valued Guest Giovanni,Thank you for taking the time to leave such a positive review. We are thrilled to hear that you had a pleasant stay and that our staff made your experience even better. We appreciate your kind words and look forward to welcoming you back in the future. Thank you again for choosing our hotel.Best regards,

6/10 Okay

Gadzhi

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old and small room
Response from Nordstern Hotel Galata Family on 15 Jan 2023
Dear Our Valued Guest Gadzhi,Thank you for taking the time to leave a review of our hotel. We apologize that your room was not up to your expectations and that it was smaller than you anticipated. We strive to provide comfortable accommodations for all of our guests and we apologize that we fell short in your case. We hope that you will consider staying with us again in the future and we will work to ensure that your next visit is more enjoyable. Best regards,

2/10 Terrible

Jorge

10/10 Excellent

Musa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Nordstern Hotel Galata Family on 13 Mar 2023
Dear Musa, Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback and are pleased to hear that you enjoyed your experience with us. We take great pride in providing exceptional service and amenities to our guests, and we are glad to see that our efforts have not gone unnoticed. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the near future. Best regards,

10/10 Excellent

Duncan

Stayed 1 night in Dec 2022
Response from Nordstern Hotel Galata Family on 28 Dec 2022
Dear Our Valued Guest Duncan, Thank you very much for giving us a perfect score. We are happy that you enjoyed your stay with us these special days of the year.We wish you a happy new year and hope we will welcome you again at our hotel as our guest.Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay in Nordstern Hotel
We truly enjoyed our stay at Nordstern Hotel. Three things for that stay stood out. First was that hotel location is right next to picturesque Galata Bridge that connects city’ historic part with more modern Karakoy district. While hotel location could be a bit on a noisier side, if widows of one’ room face the bridge, it is really fun to watch bustling life going by around the bridge. Right in front of hotel there is a tram stop that makes it easy to reach major historic attractions, including Topkapi palace, Hagia Sophia, others. Second appealing attribute was that hotel is located in historic, yet very well maintained building. When asked, receptionist proudly explained that building is about 200 years old, was originally built for a German insurance company and 100 years later converted to hotel. The very fact that ceiling height in our room was 4.5m, room had old world intricate finish carpentry brought a special charm. Finally, about a breakfast room. It is located at hotel highest floor and has an outdoor rooftop area. Selection of food during breakfast was great. It included typical Western food staples and selection of Turkish dishes. My favorite pass by time was after main breakfast move to an open terrace, sip Turkish tea, watch life going by around the bridge. Breakfast room attendants, Ms. Gül and Mr. Metin worked hard in keeping buffet well stocked and area neat and tidy and are truly warm people. Ms. Sevda, our room attendant was meticulous in her duties.
Buffet Breakfast at Nordstern hotel. There is also a station with Turkish Tea and a Coffee machine
Stayed 2 nights in Dec 2022
Response from Nordstern Hotel Galata Family on 21 Dec 2022
Dear Our Valued Guest, We would like to thank you for taking the time to write a post with all these details about our hotel. We are really happy that you enjoyed your stay with us and for sharing your comments about our convenient central location and magnificent view with other travelers.We will be more than happy to welcome you back anytime soon.Yours sincerely,

8/10 Good

Paolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff!
Response from Nordstern Hotel Galata Family on 19 Dec 2022
Dear Our Valued Guest Paolo,Thank you very much for posting a review and for your kind words about our staff.We will definitely pass your comments to them.Hope you will consider us for a future visit.Best regards,

10/10 Excellent

Sozan

Response from Nordstern Hotel Galata Family on 13 Mar 2023
Dear Sozan Amida, Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback and are pleased to hear that you enjoyed your experience with us. We take great pride in providing exceptional service and amenities to our guests, and we are glad to see that our efforts have not gone unnoticed. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the near future. Best regards,

8/10 Good

Farhad

Travelled with group
Liked: Cleanliness, staff & service, amenities
Douch cabine was not good and we did not have a warm water for a day.
Stayed 5 nights in Nov 2022
Response from Nordstern Hotel Galata Family on 25 Nov 2022
Dear Our Valued Guest Farhad, Thank you very much for posting a review and for choosing our hotel for your stay.We are sorry to hear that you faced problem with hot water. We have already informed our technicians to take care of the matter and we reassure you, you won't be facing same problem in the future.We hope you rest of the your stay was pleasant and that you will consider us for your future stay in our amazing city and hotel.Best regards,

10/10 Excellent

Thornton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nordstern Hotel Galata is the perfect place to start an exploration of Istanbul. The hotel is a block or two away from trams ferries, and the main bridge across the Golden Horn. Further, it is a 10-15 minute walk to major attractions like the Galata Tower or the Hagia Sophia. Breakfast every morning was excellent--and the view from the rooftop terrace cafe was incredible. The staff were very friendly and especially helpful (especially for me, without any knowledge of Turkish). I had baggage problems with the airport and they went out of their way to help me resolve them. I note that the property is located at the intersection of several major streets and so traffic noises can be loud at times--but I suspect that is true throughout much of Istanbul (esp. those on the tram lines). I highly recommend this property.
Stayed 4 nights in Nov 2022
Response from Nordstern Hotel Galata Family on 17 Nov 2022
Dear Our Valued Guest Thornton, Thank you very much for recommending us to other guests.We are so glad to hear that you enjoyed your stay and found our staff hepful. It's always great when we can help our guests make the most of their time with us whether to solve a problem or showing them how to get around town. We will let our employees know that you appreciated their assistance and they will be thrilled.Hope we will welcome you on near future.

10/10 Excellent

Lanny, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to go everywhere. Our room has the bridge and sea view and love it. The staff was amazing with great hospitality. Would come back again.
Stayed 1 night in Nov 2022
Response from Nordstern Hotel Galata Family on 14 Nov 2022
Dear Our Valued Guest Lanny,Thank you very much for choosing our hotel and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations, as well the services provided by our staff.Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations.We look forward to welcoming you back to our hotel in the future.Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Nordstern Hotel Galata Family on 13 Mar 2023
Dear Michael Katz, Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback and are thrilled to see that you had an excellent experience with us. Our team works hard to provide exceptional service and amenities to our guests, and we are pleased to see that our efforts have not gone unnoticed. We hope that your stay was everything you hoped it would be and that you had a wonderful time with us. Thank you for choosing our hotel for your visit, and we look forward to welcoming you back soon. Yours sincerely,

8/10 Good

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great, the only down side was the shower u can’t control the temperature
Stayed 2 nights in Sep 2022
Response from Nordstern Hotel Galata Family on 3 Oct 2022
Dear Our Valued Guest Mohammad,Thank you for taking the time to write a review and for your comments.We are happy to read that you enjoyed your stay with us.Regarding the problem with the shower we already contacted the maintenance in order to solve it.We wish you will visit us again soon.Best regards,

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel, Brilliant Staff!
The huge win about this hotel is the team working there, from reception, to concierge, to the dining team, they are all brilliant. Extremely friendly, very helpful go out of their way to make your stay a pleasant one. The sea-view room was beautiful, lovely features and very spacious. The breakfast offering is in line with other hotels in Istanbul, not a huge spread but still a number of options. Only word of warning is that it is in a busy location with lots of night time activity, so it can get noisy. That being said, it also offers great views from the terrace which is also due to its location.
Stayed 2 nights in Sep 2022
Response from Nordstern Hotel Galata Family on 2 Oct 2022
Dear Our Valued Guest Liam Whiley, Thank you very much for choosing to stay at our hotel and for sharing your lovely review.We were glad to learn that you enjoyed your visit here and that our staff contributed to making your stay delightful.Your nice comments about our staff are appreciated and have been communicated to my colleagues. We definitely look forward to welcoming you back.Best regards

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great for getting around and the staff were extremely helpful with booking taxis and telling us where to shop after our luggage was lost. The room itself was a bit dated but we expected this based on pictures and price. We would stay again.
Stayed 1 night in Sep 2022
Response from Nordstern Hotel Galata Family on 25 Sept 2022
Dear Lauren ,Thank you for your positive review and your comments . We are really happy that our staff was helpful to you. Our goal is to treat our guest with the best way ever . Regarding the rooms our management is preparing an update soon .Hope you will visit us again it was a pleasure having you as our guests.Best regards

10/10 Excellent

Nimra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were absolutely perfect. We had forgotten our converter and the gentleman gave us his phone charger for the entire trip. The service was icredible. Everybody was so helpful. Would 10/10 recommend staying here.
Stayed 1 night in Sep 2022
Response from Nordstern Hotel Galata Family on 15 Sept 2022
Dear Our Valued Guest Nimra, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant.We are looking forward to welcoming you again as our guest in our hotel.Yours sincerely.

10/10 Excellent

Nimra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From being picked up from the airport to checking out was absolutely perfect. We requested early check in and they did everything possible to make that happen. Then our converter wouldn't work and hayreddin at the front desk literally gave us his charger so we can change our phones for the time we were in istanbul. They even set up the shuttle service back to the airport at 4 in the morning. Every single individual here is so nice. The rooms were great. We stayed in both the hamam suite and regular room and they both were great. They are extremely accomodating and i would 10/10 stay here again.
Stayed 2 nights in Sep 2022
Response from Nordstern Hotel Family on 12 Sept 2022
Dear Our Valued Guest Nimra, Thank you for taking the time to review our hotel and for your positive comments.We are really happy you enjoyed your stay and that our staff was all the way helpful to you.We aim to please and offer the best for our guest.We hope you will return soon and welcome you again.Yours sincerely,

8/10 Good

Rana

Stayed 2 nights in Aug 2022

10/10 Excellent

MEHMET

Stayed 1 night in Jul 2022

2/10 Terrible

Bakhytjan

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property and service is bad
Stayed 4 nights in Jun 2022
Response from Nordstern Hotel Galata Guest Relations on 24 June 2022
Dear Bakhytjan, Thank you very much for taking the time share your feedback. We are sorry to hear about your disappointments. We hope to welcome you back soon again here at the Nordstern Hotel Galata. We wish you a nice day Regards

4/10 Poor

Shehroz

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022
Response from Nordstern Hotel Galata Guest Relations on 22 June 2022
Dear Shehroz, Thank you very much for your voting our property. We hope to see you again soon. Regards

8/10 Good

Waleed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing terrace with a view
amazing terrace with great view. Nice friendly staff, Had the terrace room which was great. Showers could do with more power. but overall was a great stay.
Stayed 4 nights in Jun 2022
Response from Nordstern Hotel Galata Guest Relations on 11 June 2022
Dear Waleed, Thank you very much for taking the time to share your positive and motivating feedback. We hope to see you again soon. Regards,